Service is good except they need hot freshly brewed coffee all the time to make customers happy
Atmosphere: 4
Food: 4
Service: 3
Sherrie Rawlings
This McDonald's is awful! I was visiting the area, my mom told me this one sucked, but it was closest to her house. The girl working the counter was rude, we were never greeted, at least 3 employees walked by the counter and none even acknowledged us! We were not thanked for our order and almost had the food thrown at us when it was ready. The counter woman even was complaining to a customer because she was not getting holiday pay... As if making $20 per hour isn't enough! How rude to even discuss wages in front of customers. I will not be going back... Oh and their I've cream/shake machine NEVER works.
Atmosphere: 1
Food: 2
Service: 1
Leo
There was egg shells in my burgers and i didn’t say anything for a while but it’s getting out of hand
Atmosphere: 5
Food: 1
Service: 5
Amanda
Our experience via Drive thru Order $50 for cold FF 🍟 🍟 And out of order Ice cream machine 👍 👎
Food: 2
Service: 3
Tito Smith
Their commercial came on advertising a $5.00 meal. The fries were not cooked in fresh grease. They were reheated. I haven't frequented McDonald's in a year, now I remember why!!
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Mcchicken
Owen
No toys with happy meals. No creamer for coffee when ordered.
Atmosphere: 2
Food: 2
Service: 1
Famille Couture
The worst “Mc Do experience” I have had in the world, very old restaurants, very damaged furniture, unfriendly staff, fries with a rancid taste, hamburger that the children did not even eat (even though they love it That ). The bad news was when they forgot to put cheese in my cheeseburger, they opened it in front of me to add 2 slices of cheese to a cold burger and on a work surface full of Ketchup, as a result I didn't get eaten.. very questionable hygiene..
Meals on site served in takeaway bags, dirty table that we had to clean ourselves..
Atmosphere: 1
Food: 1
Service: 1
Willie Littles
Lettuce on burger poor quality.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac, Cheeseburger, Mcdouble
Yuzhe Zhang
If you want to wait forever in line, you can just head to here. The staff will be totally fine to see you standing there for 20 mins and get nothing. Hard as they try, it’s still impossible to get your mobile order on time. DO NOT GO UNLESS YOU LIKE WAITING.
On my visit with my daughters before 4:30 PM, I ordered a frappe and ice cream, only to be told that the ice cream machine was "down." This has become a recurring issue, every time I visit this location during the day, I encounter the same excuse. It is frustrating and seems unlikely that the machine is consistently down during daylight hours. I have seen numerous discussions online regarding the maintenance of these machines, which only adds to my disappointment.
Additionally, I requested to purchase two separate toys without a Happy Meal. Despite my willingness to pay, I was informed that I could not buy them separately, which felt very unreasonable, especially since I have successfully purchased toys on their own in the past.
Maria, the manager on duty, simply stated that the policy had "recently changed" and showed little concern for my situation. I felt unheard and as if my patronage was not valued.
As a resident of Norwalk and a parent, I find this insane I typically do not file complaints, but this experience has urged me to reach out. I believe that customers deserve better service, especially given the wages that employees are earning.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
LegendBb
Just bad experiences over and over honestly.
Atmosphere: 1
Food: 1
Service: 1
Kellin Abrego
Great customer service. Very friendly. Food was prepared fast and on time. Nothing was missing from my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Mcchicken, Cheeseburger
Keri Vera
We got coffee here this morning. it's very busy but nice and clean woth great staff.
Atmosphere: 3
Food: 4
Service: 4
Cathy Farrar
Forgot the main ingredient in my vanilla iced coffee. So I went in waited 7 min to let them know they forgot the milk. They fixed the problem. It was a joy to see that the manager was hearing impared.
Horrible mc donald
Atmosphere: 1
Food: 1
Service: 1
Service is good except they need hot freshly brewed coffee all the time to make customers happy
Atmosphere: 4
Food: 4
Service: 3
This McDonald's is awful! I was visiting the area, my mom told me this one sucked, but it was closest to her house.
The girl working the counter was rude, we were never greeted, at least 3 employees walked by the counter and none even acknowledged us!
We were not thanked for our order and almost had the food thrown at us when it was ready.
The counter woman even was complaining to a customer because she was not getting holiday pay... As if making $20 per hour isn't enough! How rude to even discuss wages in front of customers.
I will not be going back...
Oh and their I've cream/shake machine NEVER works.
Atmosphere: 1
Food: 2
Service: 1
There was egg shells in my burgers and i didn’t say anything for a while but it’s getting out of hand
Atmosphere: 5
Food: 1
Service: 5
Our experience via Drive thru
Order $50 for cold FF 🍟 🍟
And out of order Ice cream machine 👍 👎
Food: 2
Service: 3
Their commercial came on advertising a $5.00 meal. The fries were not cooked in fresh grease. They were reheated. I haven't frequented McDonald's in a year, now I remember why!!
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Mcchicken
No toys with happy meals. No creamer for coffee when ordered.
Atmosphere: 2
Food: 2
Service: 1
The worst “Mc Do experience” I have had in the world, very old restaurants, very damaged furniture, unfriendly staff, fries with a rancid taste, hamburger that the children did not even eat (even though they love it That ).
The bad news was when they forgot to put cheese in my cheeseburger, they opened it in front of me to add 2 slices of cheese to a cold burger and on a work surface full of Ketchup, as a result I didn't get eaten..
very questionable hygiene..
Meals on site served in takeaway bags, dirty table that we had to clean ourselves..
Atmosphere: 1
Food: 1
Service: 1
Lettuce on burger poor quality.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac, Cheeseburger, Mcdouble
If you want to wait forever in line, you can just head to here. The staff will be totally fine to see you standing there for 20 mins and get nothing. Hard as they try, it’s still impossible to get your mobile order on time. DO NOT GO UNLESS YOU LIKE WAITING.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries, Mcchicken
Restaurantji Recommends
On my visit with my daughters before 4:30 PM, I ordered a frappe and ice cream, only to be told that the ice cream machine was "down." This has become a recurring issue, every time I visit this location during the day, I encounter the same excuse. It is frustrating and seems unlikely that the machine is consistently down during daylight hours. I have seen numerous discussions online regarding the maintenance of these machines, which only adds to my disappointment.
Additionally, I requested to purchase two separate toys without a Happy Meal. Despite my willingness to pay, I was informed that I could not buy them separately, which felt very unreasonable, especially since I have successfully purchased toys on their own in the past.
Maria, the manager on duty, simply stated that the policy had "recently changed" and showed little concern for my situation. I felt unheard and as if my patronage was not valued.
As a resident of Norwalk and a parent, I find this insane I typically do not file complaints, but this experience has urged me to reach out. I believe that customers deserve better service, especially given the wages that employees are earning.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Just bad experiences over and over honestly.
Atmosphere: 1
Food: 1
Service: 1
Great customer service. Very friendly. Food was prepared fast and on time. Nothing was missing from my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Mcchicken, Cheeseburger
We got coffee here this morning. it's very busy but nice and clean woth great staff.
Atmosphere: 3
Food: 4
Service: 4
Forgot the main ingredient in my vanilla iced coffee. So I went in waited 7 min to let them know they forgot the milk. They fixed the problem. It was a joy to see that the manager was hearing impared.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac
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