My home McDonald's always treated me with respect appreciation courtesy & much Love!!! Thank You McDonald'
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Filet-O-Fish, Mcchicken, Cheeseburger, Hamburger
s r
20 minute wait. Wrong order. Don't bother with this
Atmosphere: 1
Food: 1
Service: 1
Ryan Jenkins
Told the lady our order only for it to be wrong by the time I got home. Came back and let them know. They were blatantly not listening and laughing about the situation with the manager right beside them. Especially the girl with the white ear plugs in. They sounded condescending and made it seem as though me and my girlfriend were just trying to snag some free food. We finally got our one burger remade only for it to be wrong AGAIN after i spoke with the gentlemen that brought the remade sandwich to me about the experience. Telling him to let the manager know. Even going as far as asking me what I had wanted on the burger knowing the one he had just given me was still wrong. The craziest thing about all of this is we were the only car in the drive thru at that time for about maybe 8-10 minutes. I won’t be eating at this McDonald’s again and you shouldn’t either unless you’d like to leave feeling like someone pissed in your morning coffee. P.s the picture is what you’re paying for.
Atmosphere: 1
Food: 1
Service: 1
Manole De Leon
Fast service and delicious foodParking: Enough spaceKid-friendliness: Children have fun before eating and there is food for childrenWheelchair accessibility: Yes there are
Atmosphere: 5
Food: 5
Service: 5
aaron Levine
one of the better
Atmosphere: 3
Food: 4
Service: 5
Rogene Quilala
It takes to
Atmosphere: 2
Food: 3
Service: 1
Ernie Cardenas Jr (MR VIEJITO VNWK TMS)
They turned McDonald's in automatic food most of the time you got to use kiosk to order your food ? wish they would go back to customer
Atmosphere: 2
Food: 3
Service: 2
Joel Rodriguez
Bad customer service and the coffe was old and cold manager
Atmosphere: 4
Food: 1
Service: 1
Jeremy Georgi
Ssssllllllllooooooooowwwwwwwwwww literally has to be the slowest most incapable McDonald's in the usa...25 minutes to get through the drive thru and still got incorrect part of order. Useless, but hey at least they get to make more money
Desiree
This place sucks and there food is nasty . I ordered a deluxe crispy chicken sandwich which was cold and all dry they literally put no lettuce just a few pieces of ugly white lettuce they have the chicken just sitting there cooked already from who know when all stale.. so I went to tell them and they "made me a new one " which they literally gave me in 30 second to come and find out it was still barley warm stale and dry ...Smh.. the ladies that work there have Ann atti and they just decide to act like your invisible waiting in line to ask for something or order your food I waited around 10 minutes to ask for a better chicken sandwich and they still gave me a Nasty dry one! Then they have the nerve to tell people who are waiting to order that it's closed after waiting for more than 5 minutes in line to order and come in mind this was around 2:30 pm....
The customer service here sucks. I ordered the drive thru the 40 count McNuggets and Large fries fresh. I say fresh because every time I order here the food is always cold and soggy. When I was waiting for my order I can hear the workers through the drive thru running their mouth about my order because I said fresh especially Giovani his co worker gave me his name because I felt uncomfortable literally listening to him running his mouth out loud and sweetie the food wasn't fresh when I got home because they put the food in the fryer to re heat it and it was hard and the nuggets didn't even taste good.
Benjamin Smith
Time is all wrong, Their service was terrible. They are lucky to even get one star.
Atmosphere: 1
Food: 1
Service: 1
Luis Garcia
Always short schedule no people no cashiers very bad customer
Atmosphere: 1
Food: 4
Service: 1
Kay Inoue
During my visit to this McDonald's location at 7:30 PM on Tuesday, November 12, I encountered a situation that left me quite disheartened. Upon entering the dining room, I was met with a response from the crew that was both surprising and unwelcoming. It appears there was a misunderstanding regarding the dining room's operating hours, as there were no clear indications that it was closed. Unfortunately, the staff's reaction to this confusion was rather disconcerting.They addressed me in a manner that felt condescending and inappropriate, making me feel like I had made a grave mistake. This interaction was not only uncomfortable but it continued even as I was leaving the premises. Such an experience makes me question the overall work culture during this specific shift, especially in light of the dining room's untidy state. This level of cleanliness, or lack thereof, raises concerns about the hygiene standards maintained in the kitchen as well.I believe this incident reflects a broader issue that needs to be addressed by the management. Ensuring a welcoming and respectful environment for all customers, regardless of the situation, is crucial. Additionally, maintaining cleanliness is fundamental to customer confidence in the quality of service and food. I hope that by sharing my experience, it encourages a constructive review of staff training and operational protocols to enhance the overall customer experience at this location.
Atmosphere: 1
Service: 1
James Cairns
One of the best locations for (warm, really warm and fresh food)McDonald’s at this location parking was easy and entrance to hand simple from lot. We went at night time and location is warmly inviting.Only complaint I have the restroom was disgusting. Urine on the floor, yes they say let them know but homeless guy that was there. Looked way comfortableStaff were super helpful with our order and attentive.Thanks for having us will return on our next visit to Cerritos.
My home McDonald's always treated me with respect appreciation courtesy & much Love!!! Thank You McDonald'
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Filet-O-Fish, Mcchicken, Cheeseburger, Hamburger
20 minute wait. Wrong order. Don't bother with this
Atmosphere: 1
Food: 1
Service: 1
Told the lady our order only for it to be wrong by the time I got home. Came back and let them know. They were blatantly not listening and laughing about the situation with the manager right beside them. Especially the girl with the white ear plugs in. They sounded condescending and made it seem as though me and my girlfriend were just trying to snag some free food. We finally got our one burger remade only for it to be wrong AGAIN after i spoke with the gentlemen that brought the remade sandwich to me about the experience. Telling him to let the manager know. Even going as far as asking me what I had wanted on the burger knowing the one he had just given me was still wrong. The craziest thing about all of this is we were the only car in the drive thru at that time for about maybe 8-10 minutes. I won’t be eating at this McDonald’s again and you shouldn’t either unless you’d like to leave feeling like someone pissed in your morning coffee. P.s the picture is what you’re paying for.
Atmosphere: 1
Food: 1
Service: 1
Fast service and delicious foodParking: Enough spaceKid-friendliness: Children have fun before eating and there is food for childrenWheelchair accessibility: Yes there are
Atmosphere: 5
Food: 5
Service: 5
one of the better
Atmosphere: 3
Food: 4
Service: 5
It takes to
Atmosphere: 2
Food: 3
Service: 1
They turned McDonald's in automatic food most of the time you got to use kiosk to order your food ? wish they would go back to customer
Atmosphere: 2
Food: 3
Service: 2
Bad customer service and the coffe was old and cold manager
Atmosphere: 4
Food: 1
Service: 1
Ssssllllllllooooooooowwwwwwwwwww literally has to be the slowest most incapable McDonald's in the usa...25 minutes to get through the drive thru and still got incorrect part of order. Useless, but hey at least they get to make more money
This place sucks and there food is nasty . I ordered a deluxe crispy chicken sandwich which was cold and all dry they literally put no lettuce just a few pieces of ugly white lettuce they have the chicken just sitting there cooked already from who know when all stale.. so I went to tell them and they "made me a new one " which they literally gave me in 30 second to come and find out it was still barley warm stale and dry ...Smh.. the ladies that work there have Ann atti and they just decide to act like your invisible waiting in line to ask for something or order your food I waited around 10 minutes to ask for a better chicken sandwich and they still gave me a Nasty dry one! Then they have the nerve to tell people who are waiting to order that it's closed after waiting for more than 5 minutes in line to order and come in mind this was around 2:30 pm....
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The customer service here sucks. I ordered the drive thru the 40 count McNuggets and Large fries fresh. I say fresh because every time I order here the food is always cold and soggy. When I was waiting for my order I can hear the workers through the drive thru running their mouth about my order because I said fresh especially Giovani his co worker gave me his name because I felt uncomfortable literally listening to him running his mouth out loud and sweetie the food wasn't fresh when I got home because they put the food in the fryer to re heat it and it was hard and the nuggets didn't even taste good.
Time is all wrong, Their service was terrible. They are lucky to even get one star.
Atmosphere: 1
Food: 1
Service: 1
Always short schedule no people no cashiers very bad customer
Atmosphere: 1
Food: 4
Service: 1
During my visit to this McDonald's location at 7:30 PM on Tuesday, November 12, I encountered a situation that left me quite disheartened. Upon entering the dining room, I was met with a response from the crew that was both surprising and unwelcoming. It appears there was a misunderstanding regarding the dining room's operating hours, as there were no clear indications that it was closed. Unfortunately, the staff's reaction to this confusion was rather disconcerting.They addressed me in a manner that felt condescending and inappropriate, making me feel like I had made a grave mistake. This interaction was not only uncomfortable but it continued even as I was leaving the premises. Such an experience makes me question the overall work culture during this specific shift, especially in light of the dining room's untidy state. This level of cleanliness, or lack thereof, raises concerns about the hygiene standards maintained in the kitchen as well.I believe this incident reflects a broader issue that needs to be addressed by the management. Ensuring a welcoming and respectful environment for all customers, regardless of the situation, is crucial. Additionally, maintaining cleanliness is fundamental to customer confidence in the quality of service and food. I hope that by sharing my experience, it encourages a constructive review of staff training and operational protocols to enhance the overall customer experience at this location.
Atmosphere: 1
Service: 1
One of the best locations for (warm, really warm and fresh food)McDonald’s at this location parking was easy and entrance to hand simple from lot. We went at night time and location is warmly inviting.Only complaint I have the restroom was disgusting. Urine on the floor, yes they say let them know but homeless guy that was there. Looked way comfortableStaff were super helpful with our order and attentive.Thanks for having us will return on our next visit to Cerritos.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hamburger