Something Is Wrong Here And It Isn’t the Customers.
I’ve been coming to this pho restaurant for six or seven years and always recommended it to friends and family. This last visit completely shocked me.
My family and I ordered our usual #7. We seasoned our bowls like we always do, but the moment we took our first bites, something was very wrong. The broth, noodles, and meat all had a strange dirty-sponge/mop-water taste. To make sure it wasn’t the sauces, we tested them separately everything else tasted normal. The problem was clearly the food itself.
We told the server politely and he handled it well. Then the manager the bald man with glasses came out extremely defensive, raising his voice, cutting us off, insisting “a thousand people never complained,” and acting like we were personally attacking him. We weren’t. We were just describing what we tasted after years of being loyal customers.
He talked in circles, said he “didn’t have to do anything,” and walked away. A second bowl was brought out, but it had the same off taste and soggy noodles.
When I later tried to speak calmly with the young woman at the counter (who has always been kind), he stormed over again and loudly said, “If you have something to say, say it to my face.” The staff looked scared she even mouthed “I’m sorry” to me. His behavior was aggressive and unprofessional.
He also contradicted himself later, saying he tasted the pho and it was fine, then said it was too spicy to taste. None of it made sense. We NEVER asked for anything free we paid our full bill and left without eating.
After six years of loyalty, we left feeling disrespected and honestly heartbroken. The staff is great, but the behavior from that manager and the decline in food quality were unacceptable.
I hope they take this seriously, because what happened to us should never happen to anyone.
Atmosphere: 1
Food: 1
Service: 1
jose luis
After being disappointed at the-soup shop place, we decided to move on and find a new place. We found it, PHO TASTY was very good. Service was excellent, and very tasty food. Can't be disappointed here.
Atmosphere: 5
Food: 5
Service: 5
Kelly Wong
There are so many pho options out there. This one is our go-to, tried and true.
Food: 5
J R
Best pho in pasadena for sure!
Atmosphere: 5
Food: 5
Service: 5
Robin
Fast and delicious. Broth is clean, clear and full of flavor. Pho ga (chicken) is perfect. Reasonable prices & fast friendly service. Cannot recommend enough. Be careful and patient in the narrow parking lot.
Atmosphere: 4
Food: 5
Service: 5
Mirna Martinez
The pho is really good, but the visit feels rushed, the waiter and everyone there are rushing you out because usually they do have a lot of people
Atmosphere: 3
Food: 4
Service: 3
Earnest Chae
there is no better pho than this pho and ive tried lots of pho in nyc and here. very suprised this place isnt in westminister
The Tofu Spring Rolls are good, but lacking flavor. Me personally, I like peanut butter, but the Hoisin Sauce with Peanut Butter had a weird aftertaste. The pork chop was nice and charred, but also lacked some flavor. The vermicelli (noodles) is a nice filler. Great service, and overall nice interior, the only real problem is being crammed with space.
Christopher
Good food cheap prices fast service
Julia Yoon
Satisfied with the quantity and taste for the price... A place where quality and taste are always maintained
Atmosphere: 3
Food: 4
Service: 4
James Anderson
The pho is amazing. Great broth. Noodles that are not overcooked. Fresh veggies and juicy limes. Loved it and I think you will too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho with Fresh Chicken Strips
Ron Holliman
Just absolutely the best pho in the area. Worth the drive. Overall 8.9/10. I order the large bowl with charbroiled meat. The condiments are always fresh. Today was a clean 9.2/10. Taste was fantastic. The broth was full of flavor. Just enough noodles and onions. Service is fast, location is mostly clean 8.9/10. Staff is friendly enough lol. Been going for 10 years.
Always good
Atmosphere: 5
Food: 5
Service: 5
Very average food, tendon is hard and chewy
Atmosphere: 5
Food: 2
Service: 5
Something Is Wrong Here And It Isn’t the Customers.
I’ve been coming to this pho restaurant for six or seven years and always recommended it to friends and family. This last visit completely shocked me.
My family and I ordered our usual #7. We seasoned our bowls like we always do, but the moment we took our first bites, something was very wrong. The broth, noodles, and meat all had a strange dirty-sponge/mop-water taste. To make sure it wasn’t the sauces, we tested them separately everything else tasted normal. The problem was clearly the food itself.
We told the server politely and he handled it well. Then the manager the bald man with glasses came out extremely defensive, raising his voice, cutting us off, insisting “a thousand people never complained,” and acting like we were personally attacking him. We weren’t. We were just describing what we tasted after years of being loyal customers.
He talked in circles, said he “didn’t have to do anything,” and walked away. A second bowl was brought out, but it had the same off taste and soggy noodles.
When I later tried to speak calmly with the young woman at the counter (who has always been kind), he stormed over again and loudly said, “If you have something to say, say it to my face.” The staff looked scared she even mouthed “I’m sorry” to me. His behavior was aggressive and unprofessional.
He also contradicted himself later, saying he tasted the pho and it was fine, then said it was too spicy to taste. None of it made sense.
We NEVER asked for anything free we paid our full bill and left without eating.
After six years of loyalty, we left feeling disrespected and honestly heartbroken. The staff is great, but the behavior from that manager and the decline in food quality were unacceptable.
I hope they take this seriously, because what happened to us should never happen to anyone.
Atmosphere: 1
Food: 1
Service: 1
After being disappointed at the-soup shop place, we decided to move on and find a new place. We found it, PHO TASTY was very good. Service was excellent, and very tasty food. Can't be disappointed here.
Atmosphere: 5
Food: 5
Service: 5
There are so many pho options out there. This one is our go-to, tried and true.
Food: 5
Best pho in pasadena for sure!
Atmosphere: 5
Food: 5
Service: 5
Fast and delicious. Broth is clean, clear and full of flavor. Pho ga (chicken) is perfect. Reasonable prices & fast friendly service. Cannot recommend enough. Be careful and patient in the narrow parking lot.
Atmosphere: 4
Food: 5
Service: 5
The pho is really good, but the visit feels rushed, the waiter and everyone there are rushing you out because usually they do have a lot of people
Atmosphere: 3
Food: 4
Service: 3
there is no better pho than this pho and ive tried lots of pho in nyc and here. very suprised this place isnt in westminister
The best Pho ever!!!
Restaurantji Recommends
The Tofu Spring Rolls are good, but lacking flavor. Me personally, I like peanut butter, but the Hoisin Sauce with Peanut Butter had a weird aftertaste. The pork chop was nice and charred, but also lacked some flavor. The vermicelli (noodles) is a nice filler. Great service, and overall nice interior, the only real problem is being crammed with space.
Good food cheap prices fast service
Satisfied with the quantity and taste for the price... A place where quality and taste are always maintained
Atmosphere: 3
Food: 4
Service: 4
The pho is amazing. Great broth. Noodles that are not overcooked. Fresh veggies and juicy limes. Loved it and I think you will too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho with Fresh Chicken Strips
Just absolutely the best pho in the area. Worth the drive. Overall 8.9/10. I order the large bowl with charbroiled meat. The condiments are always fresh. Today was a clean 9.2/10. Taste was fantastic. The broth was full of flavor. Just enough noodles and onions. Service is fast, location is mostly clean 8.9/10. Staff is friendly enough lol. Been going for 10 years.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pho With
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