Gina Maries Custom Desserts

If I could give a zero I would! Horrible customer service.

Atmosphere: 1

Food: 1

Service: 1

I bought this delightful handmade sourdough pasta this morning from Gina Marie's Custom Desserts. I topped it with a mix of garlic, Cremini and Shiitake mushrooms from BriarPatch Food Co-op, chicken, thyme, deglazed with a splash of white wine, lemon, and mixed in basket sheep ricotta from Bellwether Farms. I finished it with a drizzle of Meyer lemon olive oil from Calolea. It was superb! Well done Gina and crew!

Atmosphere: 5

Food: 5

Service: 5

A friend brought a Gina Marie red velvet cake to a party and what a treat. It was so beautiful with sparkles and such on a cute heart shaped cake. It was worth cutting into such a work of art because it was so yummy!

Food: 5

If it were possible to choose zero, or negative stars, I would. I can't rate the cake that I ordered, because Gina Marie's cancelled twenty-four hours before pick-up. If their cake was anything like their service (or lack thereof) it would go in the trash.On Thursday, August 10th I went into her shop to order a very special 21st birthday cake for the following Wednesday, August 16th. I rarely order specialty cakes anywhere and so I specifically asked if a week was enough time. Gina assured me that it was and took the all of my information and stated that they require a 50% deposit - no problem. I requested a silhouette (horse) design and she told me to text the artwork so that they could give me a specific price and then I could pay the deposit. Again, no problem.I texted the art and was quoted $115 cash. It seemed high, even for a quarter sheet, but as it truly was a special event, I didn't hesitate and dropped off a $60 cash deposit on Monday the 14th. I also had two separate text conversations during this time regarding how the cake would hold up in the heat (it was 103' at 6pm on the 16th) and also what time I needed to pick up the cake (1pm). All good - refrigeration check - be in Auburn by 1pm on Wednesday - check. Many thanks, blah, blah, blah.On Tuesday the 15th at 12:23pm I received the following - quote:Hey Bonnie! I left you a voice mail today. I didn't realize that your cake was due tomorrow. After checking your date and the book, there is no time for us to get this done. My apologies for the inconvenience. We will keep your deposit until you pick it up or we can mail it to you. Again, please accept my apologies for the screw up!When I responded with an "are you kidding me?" I was told that they could have the cake ready on Friday. Friday? The birthday is Wednesday. You only have one 21st birthday. Would they suggest this for a wedding cake as well? When I then listened to the voice mail it was casual, almost sing-song and nothing short of "oh well, sorry!" No time? How about you work overtime to make up for your (in your words) screw up? How about you call around to your colleagues and come up with a solution? You had an entire week to figure this out.I was fortunate enough to find another boutique bakery late in the day on the 15th and share the circumstances. When I asked if they could possibly do the cake they responded "of course". When I asked to leave a deposit they said "no need". When I asked how much it would be, they quoted a price that was half of the original cake. It was beautiful. It was delicious. Days later, the birthday girl is still raving about it.There are many exceptionally professional small businesses in our community. We can pick and choose whom we want to support and why. Gina Marie's was a total fail and they truly don't care. I can't believe I was the first and I'd bet that $115 that it won't be the last.

Good cookie, but not worth $8.00.

Thank you so much for the beautiful custom birthday cake you made for my sons 1st birthday!! It was exactly what I wanted and the cake was moist and the raspberries fresh!! Everyone loved it!

Thank you so much for the beautiful custom birthday cake you made for my sons 1st birthday!! It was exactly what I wanted and the cake was moist and the raspberries fresh!! Everyone loved it!

Cookie decorating was fun (learning Gina's techniques) and relaxing.

Gina created an amazing cake for our Taco Bell grand opening. The cake was a replica of our building and it came out beautifully. Her mother, Debbie, was great with communication. Even when construction delays forced me to change the due date at least three or four times, they were accommodating and responsive.It was one thing for the cake to be beautiful, but it was also delicious! I chose to have a chocolate and oreo cake and the flavor was rich and the texture was fluffy and moist.It is so great to have a bakery of this quality right here in Auburn.

We asked for a fairy free and egg free cake, we got an extremely dense, heavy and inedible cake. The only thing that was good about it was the frosting and design.

They forgot a custom order for a surprise party. They were kind enough to make a tray, but it wasn’t the custom order and it was disappointing.

I found this bakery on the internet. Gina made a Cocomelon cake for my daughter's birthday. The cake looked awesome, but it's the taste that I'm excited about. Every adult was reaching for more cake. It was really good. I recommend this bakery to everyone one. Thank you, Gina for the excellent customer service.

Gina Marie is amazing! 5 stars all the way! She made hundreds of amazing cup cakes for the Paradise fire victims and brought some sweet comfort to them during a very scary sad time! Love her and her buttercream icing is the best I have ever tasted! I don't know how she does it!

I have been using Gina Marie Custom desserts for 4 years, easy to work with, quality product, super friendly and accommodating!!!

What a cute place! I don't know what is sweeter- the desserts or Gina!