Starbucks
Rock Creek Plaza, 2815 Bell Rd, Auburn
(530) 887-1874
Recent Reviews
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The actually get customers in and out in reasonable time and the drinks are always great.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Extremely Poor Customer Service
I recently visited this Starbucks location and experienced some of the worst customer service I’ve encountered in over 50 years. The barista on duty was exceedingly rude, displaying an unprofessional and entitled attitude that is simply unacceptable in any customer-facing role.
Rather than courteously managing the space, the barista demanded that customers go sit down or stand elsewhere while waiting for their orders—doing so with a clear attitude and no regard for basic respect or hospitality. This level of arrogance is deeply concerning and completely out of line with the standards expected from a brand like Starbucks.
If this kind of behavior is considered acceptable by management, then perhaps they should reconsider whether they are suited for roles in service and hospitality. The customer experience at this location is not only disappointing—it’s outright hostile.
Until significant changes are made in staff behavior and training, I will not be returning, and I would advise others to do the same.
Atmosphere: 1
Food: 3
Service: 1
My best mocha ever! The girl in the drive-through window was very kind and friendly. A cute sticker with a bee cheered me up. Very pleasant experience, fast and tasty. 🫶🏻
Atmosphere: 5
Food: 5
Service: 5
Always a fun, hardworking crew there.
Wheelchair accessibility: Ramp up to door...single level doorway and inside the store. Designated ADA tables.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
Starbucks!
Atmosphere: 5
Food: 5
Service: 5
I would recommend the Caramel Ribbon Crunch Frappuccino without Caffeine.
Atmosphere: 5
Food: 5
Service: 5
This is the best starbucks hands down.
Atmosphere: 5
Food: 5
Service: 5
This is my favorite starbucks location they always make my drinks perfect.
Food: 5
Service: 5
Went through the drive-thru, Beth was very sweet and we had a great customer experience! Look for more people like her!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love my starbucks. They are always knowing my order and name when I go through the drive through. Thank you for always getting it right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Panini
I love Starbucks the quality of drinks never disappoints. I am looking forward to trying the knew drinks
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Panini, Blueberry Muffin
I love my starbucks. They are always knowing my order and name when I go through the drive through. Thank you for always getting it right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Panini
Awesome place for snacks and drinks and food, great staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Panini
Ordered a Grande hot chocolate, extra hot. Easy order, nothing fancy. When I took the lid off to stir it, there was almost 3" of drink missing! Not only that, but it was super bland, and barely warm. Pretty sure they made a tall, and just poured it into a Grande cup. Definitely wasn't extra hot, wouldn't even call it hot, it was warm at best. So basically, I paid almost $5 for warm-ish, sort of chocolate flavored milk, it was gross. Too warm to be chocolate milk, definitely not hot enough to be HOT chocolate, and very little flavor, couldn't even drink it. I normally wouldn't complain about a hot chocolate, but this is the 3rd drink in a row I've gotten from here that was not even close to how it should taste and/or was short on quantity.You're Starbucks, for a $5 cup of cocoa, you can afford to fill the cup up and make a full sized drink. Officially learned my lesson, sticking with Dutch or Peete's from now on, I'm not paying $5 for warm-ish milk anymore.
Food: 1
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