The person working the drive thru was rude when i pulled up to the driveway. I asked what the specials were. She said, in an exasperated tone, that they were the same ones every day. I do not know this as rarely frequent Carl's jr. I pulled out and got down to speak to the manager as that attitude was uncalled for. The manager was the one on the drive-thru. So I recommend taking your business somewhere else. I know I will from now on after this experience.
Atmosphere: 1
Service: 1
G Chiu
I was driving thru today, and the cashier didn't even know the deals post outside their store on their window. She didn't bother to check and just sound apathetic overall. She just said, "I don't know," and left me sitting in an awkward silence. To make matter worse when I got my order, it looked like they just threw order in the bag and didn't even bother to give some napkins and didn't bother to ask me if I wanted condiments.
Atmosphere: 3
Food: 3
Service: 1
Manuel
Excellent service
Atmosphere: 4
Food: 5
Service: 5
Diana F
I wanted a strawberry shake with Oreo pieces and they said they couldn’t do that? Isn’t it just Oreo pieces added to a vanilla shake? Wow!
Atmosphere: 3
Food: 3
Service: 3
Brittney Flowers
Woman taking order on the morning of December 21st, 2024 was so rude we left without placing order. Girl, if you don't like your job, quit.
Jeremy Grant
Tried (again) to charge me 17.99 for an advertised and signed 8.99 combo. Then the response with a non functioning link from the owner below... then deleting the response... what a joke of a business.
Service: 1
Lehla
Drove thru and ordered at this Carl's Jr and the guy working the drive thru refused to take change as a form of payment because he didn't want to count the change. He stated he made a mistake with another customer to whom paid with pennies. With a really irritable tone of voice, he stated that the previous customer gave him like $5 in pennies, which he apparently accepted without counting, only to count the money after giving the customer their order and discover it wasn't the full amount. It's nearly 1am, there isn't any other customers here. What did I do to deserve to have to go elsewhere to buy food simply because this guy is too lazy to count change and wants to prevent himself from making the same mistake twice by denying me service? His last words to me were "you don't have like EBT or something?"
Atmosphere: 1
Service: 1
Lula Jones
Cashier (Rosa) was very rude and disrespectful to me and other customers.
Atmosphere: 1
Food: 1
Service: 1
Roaming
The picture is deceiving; in reality, the breakfast is much smaller. The staff seemed half asleep—either not consuming enough coffee or having had too much of something else. Over the intercom, they said ‘yes’ regarding the substitution, but they never followed through in the end.
No small combo. Huge drink I didn’t want to pay for. Stale onion rings. Bad music too loud. Never coming back. Too many In-n-Outs nearby
Atmosphere: 1
Food: 1
Service: 1
Daniel Jiang
Worst service
Kid-friendliness: Unfriendly
Service: 1
Bruce Johnson
I hit the drive thru this morning. Had to wait an unusually long time to place my order. They usually are addressing me while my window is still rolling down. So having to wait over a minute is unusual. When I was handed my Ice Tea, I asked for sweetener. The girl did not acknowledge my request or respond in any way. Instead she turned to untangle a cord. When she handed me the bag with my sandwich, she muttered "it's in the bag" and promptly departed. Never asking how many I needed. It was not enough. Service today was very poor. When serving the public, you are not allowed a bad day. At least that is how it was when I was working those type of jobs. Next time I will check out Taco Bell.
7/31/24 Edit: I went back today. Service was very slow, but the server was more courteous. Carl's needs to improve their training, but today was better.
The major issue is "fast food" should be fast and cheap. Today's order was neither. I think I am done with fast food in general.
Atmosphere: 3
Food: 4
Service: 1
Yaneth Caal
I visited Carls Jr at Azusa location the cashier and cook we’re very nice the give me an excellent service I’m so happy with this kind of employees i can’t wait for visit one more time this place after today this is going to be my favor restaurant I want to give them 100000000% thank you Ana and Mabel and Sindy I really appreciate it
Parking: Amazing parking lot
Atmosphere: 5
Food: 5
Service: 5
Christian Gamboa
Lady was rude when to sit to wait for a ride and was just starring at me like if I was a immigrant like I'm a us citizen idk about u and she look like she was about to call the cops
Worst service with a LOT of apathy then attitude!
Atmosphere: 2
Food: 2
Service: 1
The person working the drive thru was rude when i pulled up to the driveway. I asked what the specials were. She said, in an exasperated tone, that they were the same ones every day. I do not know this as rarely frequent Carl's jr. I pulled out and got down to speak to the manager as that attitude was uncalled for. The manager was the one on the drive-thru. So I recommend taking your business somewhere else. I know I will from now on after this experience.
Atmosphere: 1
Service: 1
I was driving thru today, and the cashier didn't even know the deals post outside their store on their window. She didn't bother to check and just sound apathetic overall. She just said, "I don't know," and left me sitting in an awkward silence. To make matter worse when I got my order, it looked like they just threw order in the bag and didn't even bother to give some napkins and didn't bother to ask me if I wanted condiments.
Atmosphere: 3
Food: 3
Service: 1
Excellent service
Atmosphere: 4
Food: 5
Service: 5
I wanted a strawberry shake with Oreo pieces and they said they couldn’t do that? Isn’t it just Oreo pieces added to a vanilla shake? Wow!
Atmosphere: 3
Food: 3
Service: 3
Woman taking order on the morning of December 21st, 2024 was so rude we left without placing order. Girl, if you don't like your job, quit.
Tried (again) to charge me 17.99 for an advertised and signed 8.99 combo. Then the response with a non functioning link from the owner below... then deleting the response... what a joke of a business.
Service: 1
Drove thru and ordered at this Carl's Jr and the guy working the drive thru refused to take change as a form of payment because he didn't want to count the change. He stated he made a mistake with another customer to whom paid with pennies. With a really irritable tone of voice, he stated that the previous customer gave him like $5 in pennies, which he apparently accepted without counting, only to count the money after giving the customer their order and discover it wasn't the full amount.
It's nearly 1am, there isn't any other customers here. What did I do to deserve to have to go elsewhere to buy food simply because this guy is too lazy to count change and wants to prevent himself from making the same mistake twice by denying me service? His last words to me were "you don't have like EBT or something?"
Atmosphere: 1
Service: 1
Cashier (Rosa) was very rude and disrespectful to me and other customers.
Atmosphere: 1
Food: 1
Service: 1
The picture is deceiving; in reality, the breakfast is much smaller. The staff seemed half asleep—either not consuming enough coffee or having had too much of something else. Over the intercom, they said ‘yes’ regarding the substitution, but they never followed through in the end.
Restaurantji Recommends
No small combo. Huge drink I didn’t want to pay for. Stale onion rings. Bad music too loud. Never coming back. Too many In-n-Outs nearby
Atmosphere: 1
Food: 1
Service: 1
Worst service
Kid-friendliness: Unfriendly
Service: 1
I hit the drive thru this morning. Had to wait an unusually long time to place my order. They usually are addressing me while my window is still rolling down. So having to wait over a minute is unusual.
When I was handed my Ice Tea, I asked for sweetener. The girl did not acknowledge my request or respond in any way. Instead she turned to untangle a cord. When she handed me the bag with my sandwich, she muttered "it's in the bag" and promptly departed. Never asking how many I needed. It was not enough.
Service today was very poor. When serving the public, you are not allowed a bad day. At least that is how it was when I was working those type of jobs. Next time I will check out Taco Bell.
7/31/24 Edit:
I went back today. Service was very slow, but the server was more courteous. Carl's needs to improve their training, but today was better.
The major issue is "fast food" should be fast and cheap. Today's order was neither. I think I am done with fast food in general.
Atmosphere: 3
Food: 4
Service: 1
I visited Carls Jr at Azusa location the cashier and cook we’re very nice the give me an excellent service I’m so happy with this kind of employees i can’t wait for visit one more time this place after today this is going to be my favor restaurant I want to give them 100000000% thank you Ana and Mabel and Sindy I really appreciate it
Parking: Amazing parking lot
Atmosphere: 5
Food: 5
Service: 5
Lady was rude when to sit to wait for a ride and was just starring at me like if I was a immigrant like I'm a us citizen idk about u and she look like she was about to call the cops
Atmosphere: 1
Food: 1
Service: 1
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