I ordered bk wraps im so disappointed the chicken is not cooked ?
nestor bonilla
Bad customer service that looks like they don’t want to be working there .they treat Customer the worst because of that I’m not to come back again love Burger King but they need to work on that. I’m gonna stop coming for a few months.
Atmosphere: 3
Food: 4
Service: 1
Rebecca Gutierrez
The service is not very pleasant and they do not help
Atmosphere: 4
Food: 4
Service: 2
Luis Ramirez
Just bought 2 whoppers no cheese was added customer service was not that great, and the fries and chicken fries were still hard and cold ?
Atmosphere: 1
Food: 1
Service: 2
Jason Whitson
I’ve been here quite a few times over the last 30 days and the food is consistently yummy…I order online and I’ve learned that if it’s busy you should check in…I also learned that you are given an order number when you order online…I’m new to the mobile order thing but most importantly my food has not only been correct to the order but it has been delicious as well! The staff has been nice and friendly each time I’ve been there as well!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Uvaldo Garcia
Please work on acknowledging your customers, multiple times in the lobby have I witnessed talking among the staff take priority over the customers walking in or even waiting to be helped. Also the next time your drive through register goes down try taking the order from another register while continuing to give us our food from the drive through window especially when you don't make the customer feel welcomed or appreciated in store. Another note for management look at how your employees are wearing and caring for their uniforms, when they appear dirty and stained it gives the location a dirty and unsanitary feel
Atmosphere: 2
Food: 2
Service: 2
Sandeep Singh
Good service and serve hot
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings
Meli Acosta
They charged me for something I didn’t order which was $11, the manger helped me with attitude after post voiding my order she redid my order and still charged me for an ice cream then later told me it was broken and gave me a pie in return I did not ask for a pie.
Service was good, the food was great and we didn't have to wait long for our food either(family pack)Parking: Didn't park because I went through the drive thru, but there was plenty of parking though
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Chicken Fries, Double Cheeseburger, Chicken Nuggets, French Fries, Wopper Burger and Fries
Jayson Martinez
They need to fix the soda machine because I got sprite and it was sparkling water and I con coke and has no
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
Flores Flores
Chicken nuggets are always hard must ask for them fresh or else they seem
I placed an order through the BK app at the white lane location. My intention was to go and dine in when I got there. When I arrived at 845 PM I walked to the doors and it was locked a girl with lackluster red hair was mopping inside and mouthed go through the drive thru. I looked at their dine in hours and it said they closed at 1000 PM, so that was weird they were closed before 900 PM. When I pulled up there were 2 cars in front of me. The girl said can you please wait, I said ok. I waited about 5 mins with no communication from them, so I checked in and said hello twice. The girl on the speaker yelled "PATIENCE!!!! MAAAAM!!! THERES ONLY ONE WORKER HERE!!!!!!" Literally yelling at me for no reasons, I was kinda of thrown off because that was extremely rude. There was literally one car at this point at the window of the drive thru. When that car left and there was no one about a minute went by and someone finally said how can I help you. I said I'm just here to pick up an order, she asked for the name I told her and she said pull forward. It was a different girl I could tell than the one that yelled at me because of her voice, but this one did not speak to me when she opened the window. I asked her who was the one that yelled at me and she said that was my manager and I said well what is her name and she said Tiff. Handed me my sodas and bag, did not ask if I needed anything else or say thank you or anything at all. No customer service skills what so ever, she just shut the window and walked away. I checked the bag there was no ketchup. So I was waiting for someone to come back. I seen like 3 workers unlike what the manager said that there was only 1. There was like 2 cars behind me, the workers passed by multiple times and you could tell they were purposely ignoring me. 10 mins passed before the red headed manager came to the window she automatically said in a very rude tone "Can you move you car" so that told me they knew I was there waiting for some help, purposely ignored me/walked away. I said "I just need some ketchup, the other girl didn't ask and I didn't get a chance to ask before she slammed the window shut and walked away." She said "oh we don't have any I guess that's why she didn't give you any." I said "you guys don't have any ketchup at all in the whole store?" She said "nope." I was like wow ok then, and I said what is your name, she said it was Tiffany. I was like ok and drove away. They were so beyond rude and their behavior was disgusting and shameful. If you hate your job, I'm sorry but no one is gonna come save you, the world doesn't care if you don't like your job, but you can't take it out on customers. I've worked in food as well in the past, before starting my career, and I would never ever say to a customer "we only have one worker", you NEVER tell customers you're understaffed that is extremely unprofessional, and honestly not the customers problem, and as a fast food restaurant looks bad on Burger King as a company. That manager needs to be slapped for that disgusting ghetto attitude she has. I had a long day myself, but you don't see me crying to her telling her we were understaffed as well and treat her like cr*p too. No we can't act like that in the medical field, we would get fired for behavior like that. Tiffany needs to be fired because she's making that location look ghetto and unprofessional. When you're having a bad day and you have to go to work, you leave that at the door, but obviously she doesn't know anything about professionalism and it truly reflects in her lack of customer service skills. I won't be going back to this location which I'm sure they don't care about, but that's probably why some people stray from certain locations because of people like that pathetic sorry excuse of a "manager." If I was the GM of that location, I would get rid of her and give that position to someone who a
Atmosphere: 1
Food: 1
Service: 1
Jose&sely Flores
Chicken nuggets are always hard must ask for them fresh or else they seem
I like the two for five hamburgers
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger
My go to here is the Whopper combo but instead of fries get the Onion Rings with it and thank me later?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Chicken Fries, Chicken Sandwich
I ordered bk wraps im so disappointed the chicken is not cooked ?
Bad customer service that looks like they don’t want to be working there .they treat Customer the worst because of that I’m not to come back again love Burger King but they need to work on that. I’m gonna stop coming for a few months.
Atmosphere: 3
Food: 4
Service: 1
The service is not very pleasant and they do not help
Atmosphere: 4
Food: 4
Service: 2
Just bought 2 whoppers no cheese was added customer service was not that great, and the fries and chicken fries were still hard and cold ?
Atmosphere: 1
Food: 1
Service: 2
I’ve been here quite a few times over the last 30 days and the food is consistently yummy…I order online and I’ve learned that if it’s busy you should check in…I also learned that you are given an order number when you order online…I’m new to the mobile order thing but most importantly my food has not only been correct to the order but it has been delicious as well! The staff has been nice and friendly each time I’ve been there as well!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Please work on acknowledging your customers, multiple times in the lobby have I witnessed talking among the staff take priority over the customers walking in or even waiting to be helped. Also the next time your drive through register goes down try taking the order from another register while continuing to give us our food from the drive through window especially when you don't make the customer feel welcomed or appreciated in store. Another note for management look at how your employees are wearing and caring for their uniforms, when they appear dirty and stained it gives the location a dirty and unsanitary feel
Atmosphere: 2
Food: 2
Service: 2
Good service and serve hot
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Onion Rings
They charged me for something I didn’t order which was $11, the manger helped me with attitude after post voiding my order she redid my order and still charged me for an ice cream then later told me it was broken and gave me a pie in return I did not ask for a pie.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service was good, the food was great and we didn't have to wait long for our food either(family pack)Parking: Didn't park because I went through the drive thru, but there was plenty of parking though
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Chicken Fries, Double Cheeseburger, Chicken Nuggets, French Fries, Wopper Burger and Fries
They need to fix the soda machine because I got sprite and it was sparkling water and I con coke and has no
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
Chicken nuggets are always hard must ask for them fresh or else they seem
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Whopper, Chicken Sandwich, Chicken Nuggets
I placed an order through the BK app at the white lane location. My intention was to go and dine in when I got there. When I arrived at 845 PM I walked to the doors and it was locked a girl with lackluster red hair was mopping inside and mouthed go through the drive thru. I looked at their dine in hours and it said they closed at 1000 PM, so that was weird they were closed before 900 PM. When I pulled up there were 2 cars in front of me. The girl said can you please wait, I said ok. I waited about 5 mins with no communication from them, so I checked in and said hello twice. The girl on the speaker yelled "PATIENCE!!!! MAAAAM!!! THERES ONLY ONE WORKER HERE!!!!!!" Literally yelling at me for no reasons, I was kinda of thrown off because that was extremely rude. There was literally one car at this point at the window of the drive thru. When that car left and there was no one about a minute went by and someone finally said how can I help you. I said I'm just here to pick up an order, she asked for the name I told her and she said pull forward. It was a different girl I could tell than the one that yelled at me because of her voice, but this one did not speak to me when she opened the window. I asked her who was the one that yelled at me and she said that was my manager and I said well what is her name and she said Tiff. Handed me my sodas and bag, did not ask if I needed anything else or say thank you or anything at all. No customer service skills what so ever, she just shut the window and walked away. I checked the bag there was no ketchup. So I was waiting for someone to come back. I seen like 3 workers unlike what the manager said that there was only 1. There was like 2 cars behind me, the workers passed by multiple times and you could tell they were purposely ignoring me. 10 mins passed before the red headed manager came to the window she automatically said in a very rude tone "Can you move you car" so that told me they knew I was there waiting for some help, purposely ignored me/walked away. I said "I just need some ketchup, the other girl didn't ask and I didn't get a chance to ask before she slammed the window shut and walked away." She said "oh we don't have any I guess that's why she didn't give you any." I said "you guys don't have any ketchup at all in the whole store?" She said "nope." I was like wow ok then, and I said what is your name, she said it was Tiffany. I was like ok and drove away. They were so beyond rude and their behavior was disgusting and shameful. If you hate your job, I'm sorry but no one is gonna come save you, the world doesn't care if you don't like your job, but you can't take it out on customers. I've worked in food as well in the past, before starting my career, and I would never ever say to a customer "we only have one worker", you NEVER tell customers you're understaffed that is extremely unprofessional, and honestly not the customers problem, and as a fast food restaurant looks bad on Burger King as a company. That manager needs to be slapped for that disgusting ghetto attitude she has. I had a long day myself, but you don't see me crying to her telling her we were understaffed as well and treat her like cr*p too. No we can't act like that in the medical field, we would get fired for behavior like that. Tiffany needs to be fired because she's making that location look ghetto and unprofessional. When you're having a bad day and you have to go to work, you leave that at the door, but obviously she doesn't know anything about professionalism and it truly reflects in her lack of customer service skills. I won't be going back to this location which I'm sure they don't care about, but that's probably why some people stray from certain locations because of people like that pathetic sorry excuse of a "manager." If I was the GM of that location, I would get rid of her and give that position to someone who a
Atmosphere: 1
Food: 1
Service: 1
Chicken nuggets are always hard must ask for them fresh or else they seem
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Whopper, Chicken Sandwich, Chicken Nuggets