Went thru drive thru tonight I had order apollo bowl combo they forgot my chips , I asked for extra green salsa . They didn’t give me any , really disappointed bad customer service
Atmosphere: 1
Food: 1
Service: 1
Stephanie Garcia
Atmosphere and service was average
Atmosphere: 4
Food: 5
Service: 4
R.I the cat
Our cashier was a young lady that had a disingenuous attitude, she pestered me and my parents and demanded us to wash our hands since we were forced to touch a dirty self order screen. I got mad but did not let it get to me, instead I started my own inspection and saw there restrooms were a mess, showing how incompetent they are at there job, the girl had braces and was refusing to get her hands dirty, how irritating, having the customer be forced to do the cashiers incomplete work. The entire establishment is a mess having grease and torn seats, showing they don't clean the cushions daily, proving why there deteriorating. I don't recommend at all coming here, until an official inspector comes to put some hard changes this restaurant is a red flag. Thank you for your patience and time for reading as well, I hope you find tacos la villa, or another El Pollo loco to dine at. Oh, before I forget, they served us dirty plates as well as being forced to look at greasy walls, very disgusting.
Atmosphere: 1
Food: 2
Service: 1
Carlos M
We went to order at 9pm employee said they were closed. Online says you close 10pm.
Happy C
I moved to Bakersfield in 2024 from L.A. and I’m telling you, so far, this location has serve me the best tasting chicken out of all the El Pollo Locos I’ve been too. This location’s chicken is so well seasoned. I only get chicken and salsa because I’m on a keto diet. I also go through the drive-thru, so I could not rate this location’s atmosphere. I have been here at least 20 times and the chicken has been consistently good. Thank you 😊
Food: 5
Service: 5
Christine DelVecchio
Portion was very small very little sour cream
Atmosphere: 3
Food: 3
Service: 3
Quincy Jones
Was out of a few fountain drinks, Service was not average.
Atmosphere: 2
Food: 4
Service: 2
Jovanna Lopez
Just ordered on wed night it was about to close 10 minutes till and they gave me my order quickly and very kindly. Should be paid more.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Ramirez
Good friendly staff and good was very fresh
Atmosphere: 5
Food: 5
Service: 5
Verónica Lepe
The managers are very friendly and take their time to give you the best service..!! Thank you..!!
The staff is very friendly and helpful, they take EBT food stamps as well and the food is average.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Double Chicken Tostada Salad, Burrito, Two Churros
Thalia Tatiana
They refused to give me my money back after I got food poisoning I ordered a double chicken avacado salad The chicken was still raw By the way I’m pregnant so that made it even worse Don’t go here They just want to steal your money
Atmosphere: 1
Food: 1
Service: 1
George Alatorre
Chicken little bit over cooked or burn and dry. And now got me food poisoning ceo keep eye on your business
Went thru drive thru tonight I had order apollo bowl combo they forgot my chips , I asked for extra green salsa . They didn’t give me any , really disappointed bad customer service
Atmosphere: 1
Food: 1
Service: 1
Atmosphere and service was average
Atmosphere: 4
Food: 5
Service: 4
Our cashier was a young lady that had a disingenuous attitude, she pestered me and my parents and demanded us to wash our hands since we were forced to touch a dirty self order screen. I got mad but did not let it get to me, instead I started my own inspection and saw there restrooms were a mess, showing how incompetent they are at there job, the girl had braces and was refusing to get her hands dirty, how irritating, having the customer be forced to do the cashiers incomplete work. The entire establishment is a mess having grease and torn seats, showing they don't clean the cushions daily, proving why there deteriorating. I don't recommend at all coming here, until an official inspector comes to put some hard changes this restaurant is a red flag. Thank you for your patience and time for reading as well, I hope you find tacos la villa, or another El Pollo loco to dine at. Oh, before I forget, they served us dirty plates as well as being forced to look at greasy walls, very disgusting.
Atmosphere: 1
Food: 2
Service: 1
We went to order at 9pm employee said they were closed. Online says you close 10pm.
I moved to Bakersfield in 2024 from L.A. and I’m telling you, so far, this location has serve me the best tasting chicken out of all the El Pollo Locos I’ve been too. This location’s chicken is so well seasoned. I only get chicken and salsa because I’m on a keto diet. I also go through the drive-thru, so I could not rate this location’s atmosphere. I have been here at least 20 times and the chicken has been consistently good. Thank you 😊
Food: 5
Service: 5
Portion was very small very little sour cream
Atmosphere: 3
Food: 3
Service: 3
Was out of a few fountain drinks, Service was not average.
Atmosphere: 2
Food: 4
Service: 2
Just ordered on wed night it was about to close 10 minutes till and they gave me my order quickly and very kindly. Should be paid more.
Atmosphere: 5
Food: 5
Service: 5
Good friendly staff and good was very fresh
Atmosphere: 5
Food: 5
Service: 5
The managers are very friendly and take their time to give you the best service..!! Thank you..!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This location no matter what always leaves out items from drive through orders such an inconvenience
Great people, good food
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Salad, Classic Chicken Tostada Salad Combo
The staff is very friendly and helpful, they take EBT food stamps as well and the food is average.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Double Chicken Tostada Salad, Burrito, Two Churros
They refused to give me my money back after I got food poisoning
I ordered a double chicken avacado salad
The chicken was still raw
By the way I’m pregnant so that made it even worse
Don’t go here
They just want to steal your money
Atmosphere: 1
Food: 1
Service: 1
Chicken little bit over cooked or burn and dry. And now got me food poisoning ceo keep eye on your business
Atmosphere: 5
Food: 2
Service: 5
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