Absolutely terrible experience at Jack in the Box on Stine Road
I went in and specifically asked for a fresh order of fries for my 1-year-old daughter — not a complicated or unreasonable request. What I was served was a small, sad portion of overcooked, cold, leftover curly fries that clearly had been sitting under a heat lamp. (See photo for reference.)
When I asked about it, the employee — who I believe was the manager — acted as if I had dropped the fries in the bag myself. She was condescending and rude, basically calling me stupid over the situation instead of fixing the issue like a professional. No apology. No courtesy. Just attitude.
If this is how you treat a parent trying to get safe food for a toddler, your store has serious customer service issues. Unacceptable behavior from both the staff and the person in charge. I won’t be returning to this location and I hope corporate takes a hard look at how this place is being run.
Lovette Victoria Jackson
The little girl who had an attitude about ringing up my order just made it a horrible experience from the jump. I know you can't order the 3 taco combo on the kiosk, so I stood in line. She was very bothered by that and was talking so disrespectfully. Needs more customer service training I suppose. And sadly the tacos were old, cold, soggy. But it's clean in there.
Atmosphere: 5
Food: 1
Service: 1
Jesse Jimenez
Always a good mixture of combos.
Atmosphere: 5
Food: 5
Service: 5
Crisol Gutierrez
Last two times I’ve ordered from here I’ve found a hair in my burger. I’ve had to take it out of my mouth from when I had taken a bite! Will not be buying from this location anymore! First incident was on 02/09/25 and second was on 03/29/25. Unacceptable!
Food: 1
Deep Pannu
Doordash order to late
Food: 5
Service: 1
Johnesha Workman
Great if you would like a late night snack!
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Burger
George Alatorre
Tacos and rest good is good but drive thru soda machine needs to get cleaned up it has dirty drain taste
Atmosphere: 5
Food: 5
Service: 4
Georgina Martinez
They had great service, the place was clean and my food was fresh.
Atmosphere: 5
Food: 5
Service: 5
Laura Campos
The guy packing the tacos didn't know how to do it. I witnessed him struggling to put a taco into the wrapper before tossing it aside and retrying. Either his gloves were wet and dirty causing him trouble or he didn't know how to do his job. 4 of the eight tacos ordered were mostly on the outside of the taco shell. Very messy . He seemed to not care about doing a good job
Workers are very respectful and did an amazing job on loading up my order. Respect towards these workers putting in great effort to keep customers happy. I only wish I could have taken a photo before I ate my food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, French Fries
Michael Liascos
This is my go-to spot for cold undercooked fries with no salt. Do I even need to mention their rock hard onion rings?? Amazing! Gosh I almost forgot to mention, how much I love the ultimate cheeseburger and the boiled patties with obscene amounts of sauce! So darn tasty!
Atmosphere: 2
Food: 1
Service: 2
Brianna M.
I never order fast food, I’ve gone here twice in the past month since I just moved to the area and both times my order has been wrong! They look over staffed, everyone’s hanging out, I ordered just one chicken sandwich and got a burger, no receipt. And these kids want $20/hr? Seriously…
Devon Laboca
Dog water had to wait 25 minutes for 3 things they got 5 people waiting in the parking lot
Worst customer service.
Service: 1
Absolutely terrible experience at Jack in the Box on Stine Road
I went in and specifically asked for a fresh order of fries for my 1-year-old daughter — not a complicated or unreasonable request. What I was served was a small, sad portion of overcooked, cold, leftover curly fries that clearly had been sitting under a heat lamp. (See photo for reference.)
When I asked about it, the employee — who I believe was the manager — acted as if I had dropped the fries in the bag myself. She was condescending and rude, basically calling me stupid over the situation instead of fixing the issue like a professional. No apology. No courtesy. Just attitude.
If this is how you treat a parent trying to get safe food for a toddler, your store has serious customer service issues. Unacceptable behavior from both the staff and the person in charge. I won’t be returning to this location and I hope corporate takes a hard look at how this place is being run.
The little girl who had an attitude about ringing up my order just made it a horrible experience from the jump. I know you can't order the 3 taco combo on the kiosk, so I stood in line. She was very bothered by that and was talking so disrespectfully. Needs more customer service training I suppose. And sadly the tacos were old, cold, soggy. But it's clean in there.
Atmosphere: 5
Food: 1
Service: 1
Always a good mixture of combos.
Atmosphere: 5
Food: 5
Service: 5
Last two times I’ve ordered from here I’ve found a hair in my burger. I’ve had to take it out of my mouth from when I had taken a bite! Will not be buying from this location anymore! First incident was on 02/09/25 and second was on 03/29/25. Unacceptable!
Food: 1
Doordash order to late
Food: 5
Service: 1
Great if you would like a late night snack!
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Burger
Tacos and rest good is good but drive thru soda machine needs to get cleaned up it has dirty drain taste
Atmosphere: 5
Food: 5
Service: 4
They had great service, the place was clean and my food was fresh.
Atmosphere: 5
Food: 5
Service: 5
The guy packing the tacos didn't know how to do it. I witnessed him struggling to put a taco into the wrapper before tossing it aside and retrying. Either his gloves were wet and dirty causing him trouble or he didn't know how to do his job. 4 of the eight tacos ordered were mostly on the outside of the taco shell. Very messy . He seemed to not care about doing a good job
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries
Restaurantji Recommends
Always good attitude
Workers are very respectful and did an amazing job on loading up my order. Respect towards these workers putting in great effort to keep customers happy. I only wish I could have taken a photo before I ate my food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, French Fries
This is my go-to spot for cold undercooked fries with no salt. Do I even need to mention their rock hard onion rings?? Amazing! Gosh I almost forgot to mention, how much I love the ultimate cheeseburger and the boiled patties with obscene amounts of sauce! So darn tasty!
Atmosphere: 2
Food: 1
Service: 2
I never order fast food, I’ve gone here twice in the past month since I just moved to the area and both times my order has been wrong! They look over staffed, everyone’s hanging out, I ordered just one chicken sandwich and got a burger, no receipt. And these kids want $20/hr? Seriously…
Dog water had to wait 25 minutes for 3 things they got 5 people waiting in the parking lot
Atmosphere: 1
Food: 1
Service: 1
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