Perfect customer service and always get the ice coffee orders right !!!!! Will be my only location to order Thank You !!!
Atmosphere: 5
Food: 5
Service: 5
Mr morbid
I came in to order a shamrock mcflurry with whip cream and I was met with a half way mixed Oreo mcflurry, when I asked the employees if they could remake it, they returned the same mcflurry with all the green syrup sitting in top of the one they gave me. When I asked them to correct it they gave me a disgusted look and attitude, and I wasn't able to get it taken care of. I was nothing but respectful and patient and I'm not sure why they (McDonald's staff) were so angry and annoyed with me. It justade my whole experience very unpleasant. I hope their higherups read this because I'm aure I'm not the first person they've done this too :(
Atmosphere: 1
Food: 3
Service: 1
sa ce
I was here on 2/8/2025 at 9:08am . I asked the big far employee for hot sauce, and she replied with an attitude "hot sauce is $0.05 each . I said ok give me 5 and I'll pay you. She gave me the sauces and didn't even ring the register, she pocketed the quarter. She did not say thank you or nothing . She just stared at me . They should be more professional. Typical Bakersfield attitude.
Atmosphere: 1
Food: 4
Service: 1
Dean Johnson
Absolutely horrible experience. Managers on a severe power trip would not refill my drink because I walked outside to eat. Hadn't even finished my meal and would not honor because I "walked outside" were talking about 8 cents of sugar water. I'll never eat here again. Terrible. Zero stars. I'll be contacting corporate as well.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth John
All ways good hospitality ❤️🙏
Atmosphere: 5
Food: 5
Service: 5
Yerisel Dominguez
customer service here is always lacking . the girl in the drive thru window with glasses long pony tail ignored me and just closed the window when i asked her for some sauce , when she handed my food i asked her again she put the sauce in the bag and didn’t say a word and just closed the window . management really needs to talk to their employees on their customer service skills
Service: 1
Walter Pineda
Variety of products to eat something quick
Atmosphere: 5
Food: 4
Service: 4
Sonovia Vargas
The tool my order fast and we’re very kind they got my food out fast too
Kid-friendliness: They had a fun table for my kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Mcnuggets, Mcdouble
Matthew Joseph
Check your food in the drive through before you pull off. Even if they realize they messed up your order they’ll stay quiet about it unless you say something. I went in a rush on my lunch to get in and out and got a $6 meal deal but when I gave them my order there was a long pause before the responded because the probably asked my order before they were ready to take it. At the windows they read it to me wrong and I had to tell them again he retook my order and charged me extra for the exta patty. I heard him tell them the corrected order on his headset. I paid and while getting my food at the next window I see 4-5 workers looking at the screen confused and looking back and forth at each other. Questioning if they messed up my order I waited after i took it and watched them and a couple of them looked at me and continued working so I figured I was fine and it must be something else. When I get back to work to eat they gave me the wrong burger with no extra patty so now I have to sit here and eat this dry burger because they didn’t put sauce on it either. Make sure to check your order they will mess it up and let you drive away not caring unless you say something about it.
Food: 1
Service: 1
Christy Marquez
I just went through the drive thru and ordered 2 mcdouble sandwiches, 1 LARGE fries, and a large Dr pepper. When I got to the window the employee tried to give me a coffee. I told him, wrong order. And he asked me what I ordered so I told him. He got my order and when I looked in my bag I asked if I could get some ranch for my french fries and he gave me ONE sauce packet. When I asked for another ranch he told me that the ranch and other sauces were strictly for the chicken nuggets!!!! I never heard that before in my life. He eventually gave me another ranch. I do not recommend this McDonald's at all. Another time prior my nephew ordered a hamburger and there was an actual bite taken out of his sandwich. Never again!!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: French Fries, Hash Browns, Sausage Mcmuffin with Egg, Sausage, Egg Mcmuffin, Mcdouble, Dr Pepper
Every time I've come to this location I always order from the drive thru & I always feel rushed even when there are no cars behind me. A couple of times they didn't get my order right & I had to get off , which completely defeats the purpose of drive thru.?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: French Fries, Crispy Chicken Sandwich, Chicken Mcnuggets
YL Martinez
Not a nice customer service from most employees but some of them are nice and friendly.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Fries, Chicken Mcnuggets
Sandra Caballero
Needed a quick meal to feed my elderly impatient father through drive thru using app and they didn’t take the time to listen to extra stuff I needed like ketchup and then they left the lid to one of the HOT chocolates and I spilled it all over myself and thankfully it wasn’t the one my dad had.
Atmosphere: 1
Food: 5
Service: 1
Ms. Mocha
Since when has it been ok to paint and serve people at the same time? Am I tripping or has this been happening and we just didn’t know about it? Is this safe? I went to get cookies a few nights ago and seen this and afterwards I told them to refund my money. Am I wrong?
Perfect customer service and always get the ice coffee orders right !!!!! Will be my only location to order
Thank You !!!
Atmosphere: 5
Food: 5
Service: 5
I came in to order a shamrock mcflurry with whip cream and I was met with a half way mixed Oreo mcflurry, when I asked the employees if they could remake it, they returned the same mcflurry with all the green syrup sitting in top of the one they gave me. When I asked them to correct it they gave me a disgusted look and attitude, and I wasn't able to get it taken care of. I was nothing but respectful and patient and I'm not sure why they (McDonald's staff) were so angry and annoyed with me. It justade my whole experience very unpleasant. I hope their higherups read this because I'm aure I'm not the first person they've done this too :(
Atmosphere: 1
Food: 3
Service: 1
I was here on 2/8/2025 at 9:08am . I asked the big far employee for hot sauce, and she replied with an attitude "hot sauce is $0.05 each . I said ok give me 5 and I'll pay you. She gave me the sauces and didn't even ring the register, she pocketed the quarter. She did not say thank you or nothing . She just stared at me . They should be more professional. Typical Bakersfield attitude.
Atmosphere: 1
Food: 4
Service: 1
Absolutely horrible experience. Managers on a severe power trip would not refill my drink because I walked outside to eat. Hadn't even finished my meal and would not honor because I "walked outside" were talking about 8 cents of sugar water. I'll never eat here again. Terrible. Zero stars. I'll be contacting corporate as well.
Atmosphere: 1
Food: 1
Service: 1
All ways good hospitality ❤️🙏
Atmosphere: 5
Food: 5
Service: 5
customer service here is always lacking . the girl in the drive thru window with glasses long pony tail ignored me and just closed the window when i asked her for some sauce , when she handed my food i asked her again she put the sauce in the bag and didn’t say a word and just closed the window . management really needs to talk to their employees on their customer service skills
Service: 1
Variety of products to eat something quick
Atmosphere: 5
Food: 4
Service: 4
The tool my order fast and we’re very kind they got my food out fast too
Kid-friendliness: They had a fun table for my kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Mcnuggets, Mcdouble
Check your food in the drive through before you pull off. Even if they realize they messed up your order they’ll stay quiet about it unless you say something. I went in a rush on my lunch to get in and out and got a $6 meal deal but when I gave them my order there was a long pause before the responded because the probably asked my order before they were ready to take it. At the windows they read it to me wrong and I had to tell them again he retook my order and charged me extra for the exta patty. I heard him tell them the corrected order on his headset. I paid and while getting my food at the next window I see 4-5 workers looking at the screen confused and looking back and forth at each other. Questioning if they messed up my order I waited after i took it and watched them and a couple of them looked at me and continued working so I figured I was fine and it must be something else. When I get back to work to eat they gave me the wrong burger with no extra patty so now I have to sit here and eat this dry burger because they didn’t put sauce on it either. Make sure to check your order they will mess it up and let you drive away not caring unless you say something about it.
Food: 1
Service: 1
I just went through the drive thru and ordered 2 mcdouble sandwiches, 1 LARGE fries, and a large Dr pepper. When I got to the window the employee tried to give me a coffee. I told him, wrong order. And he asked me what I ordered so I told him. He got my order and when I looked in my bag I asked if I could get some ranch for my french fries and he gave me ONE sauce packet. When I asked for another ranch he told me that the ranch and other sauces were strictly for the chicken nuggets!!!! I never heard that before in my life. He eventually gave me another ranch. I do not recommend this McDonald's at all. Another time prior my nephew ordered a hamburger and there was an actual bite taken out of his sandwich. Never again!!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: French Fries, Hash Browns, Sausage Mcmuffin with Egg, Sausage, Egg Mcmuffin, Mcdouble, Dr Pepper
Restaurantji Recommends
Every time I've come to this location I always order from the drive thru & I always feel rushed even when there are no cars behind me. A couple of times they didn't get my order right & I had to get off , which completely defeats the purpose of drive thru.?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: French Fries, Crispy Chicken Sandwich, Chicken Mcnuggets
Not a nice customer service from most employees but some of them are nice and friendly.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Fries, Chicken Mcnuggets
Needed a quick meal to feed my elderly impatient father through drive thru using app and they didn’t take the time to listen to extra stuff I needed like ketchup and then they left the lid to one of the HOT chocolates and I spilled it all over myself and thankfully it wasn’t the one my dad had.
Atmosphere: 1
Food: 5
Service: 1
Since when has it been ok to paint and serve people at the same time? Am I tripping or has this been happening and we just didn’t know about it? Is this safe? I went to get cookies a few nights ago and seen this and afterwards I told them to refund my money. Am I wrong?
Service: 1
Very dirty, bas service.
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