4 times I have ordered wings paying 2 ranch... and they never make it, what horror I always have to go buy one at the store, spending more, what horror
S. Adkins
The pizza melt was bussing...outside it is lot if homeless people n weirdos soliciting
Atmosphere: 4
Food: 5
Service: 5
Jules M
I ordered a carry-out pizza online from Pizza Hut’s “official” website; I selected the location at 11000 Stockdale Hwy, Bakersfield, CA. When I went to pick it up, the store did not exist!! Apparently, the location relocated, but Pizza Hut’s IT department didn’t update their website. I can’t blame this location for that, but I can blame them for their incompetence!👎🏻👎🏻👎🏻
I checked my email and my pizza order was sent to another location at 5221 B, Stockdale Hwy, Bakersfield, CA. I called to check on my order; Desiree answered the phone, she stated, there was no order for the name or phone number I gave her. (My husband’s name and number) I told Desiree, I received an email from Pizza Hut stating my order was at that location. You need to train Desiree how to look up orders by using a name, a phone number, and/or an email address! Apparently, she doesn’t have the sense to think out of the box!!🤷🏻♀️
I paid for my order online; I asked her, who do I contact to get a refund? She said, she didn’t know! You need to inform Desiree, if an order is not picked up within an hour, the order will be canceled and the charges to a debit or credit card will be reversed!!
I drove to the Pizza Hut location at 8110 Rosedale Hwy, Bakersfield, CA. I explained my situation to Alyssa, she was very sympathetic to my issue and stepped right in the assist me. (I placed an order with Alyssa and waited for it while she investigated where my first order was.) Alyssa went above and beyond her job description; she contacted the location at 5221 B Stockdale Hwy to investigate if I had an order there.
Apparently, my order was under my name, it wasn’t under my husband’s name which I initially set up when I placed the order. But Desiree didn’t have the sense to correlate the order I was inquiring about with the email I told her I received for pickup at her location. (That’s generation X for ya, 99% of them are useless!!!)
Alyssa assured me the order would be canceled after an hour if the order wasn’t picked up and a refund to my debit card would be issued. (She canceled my order at the 5221 Stockdale Hwy location.) Alyssa was so helpful, sweet, and saved our dinner!!! Thank you, sweetie!!!👏🏻😊
In the future, I will be ordering from the Rosedale Hwy location!!!
Brittney Hall
My order was incorrect and they do not answer the store phone. The person that can take the order only seem to be able to transfer to the store or send the manager a message/email for them to contact me.
Lopez C3sar
Poor quality of the pizza dough and pepperoni.
Gregory Glinton
Great service
Atmosphere: 5
Food: 5
Service: 5
Wade Watkins
Listen up! Let me start by saying that having onions on a pizza is absolutely unacceptable. On the 17th of September, 2024. Unfortunately, I mistakenly selected onions, pepperoni, and instead of pinapple while ordering online. When my pizza arrived, I wasted no time in contacting Pizza Hut. I owned up to the fact that my order was accurate, but I did not intend to include onions. I inquired with Juan if there was any way to swap out the pizzas with onions, even offering to return them in person. Unfortunately, the manager, Juan, informed me that there was nothing he could do to assist. The lesson here is to be vigilant when placing online orders and checking the ingredients, to prevent wasting $80 on pizzas that no one wants to eat. Just remember, Juan from Pizza Hut on Stockdale won't be able to come to your rescue.
Food: 1
Service: 1
Tylyn Rawles
Great food but the fact that pizza Hut makes you buy lil pepper shakers instead of giving you packets is ridiculous
Atmosphere: 2
Food: 5
Service: 3
Maria Acosta
On my lunch and wa able to walk in and out quickly. service was amazing friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
mary ruiz
These poor employees are working under this extreme HEAT. 115 today with no AC and ovens on. No complaints from the employees but no one should have to work under these conditions. Pizza Hut do better! Regarding the pizza, this isn't a small pizza its a personal size. I got 8 piece chicken wings and this personal size pizza. $24. Dollars. Never going back.
Called ordered waited an hr to have the lady not understand us we don’t understand her on the phone for 25 mins I’m outside looking dumb then she just clicks on me while I’m explaining where I am so she can give me my order
Atmosphere: 1
Food: 1
Service: 1
michael johnson
Thanks for getting EBT Hot meals program..??
Atmosphere: 4
Food: 4
Service: 4
Olga Gomez
Excellent place and very friendly
Atmosphere: 5
Food: 5
Service: 5
Charlotte Fonua
Beautiful and friendly customers service
Atmosphere: 5
Food: 5
Service: 5
Danielle Sharman
Pizzas were hot. Service wasn’t great. Employee didn’t know how to count change and we had to go back as our order was wrong. We were charged more than what the advertised price was. When asked why an employee replied your total amount is because of tax.
4 times I have ordered wings paying 2 ranch... and they never make it, what horror I always have to go buy one at the store, spending more, what horror
The pizza melt was bussing...outside it is lot if homeless people n weirdos soliciting
Atmosphere: 4
Food: 5
Service: 5
I ordered a carry-out pizza online from Pizza Hut’s “official” website; I selected the location at 11000 Stockdale Hwy, Bakersfield, CA. When I went to pick it up, the store did not exist!! Apparently, the location relocated, but Pizza Hut’s IT department didn’t update their website. I can’t blame this location for that, but I can blame them for their incompetence!👎🏻👎🏻👎🏻
I checked my email and my pizza order was sent to another location at 5221 B, Stockdale Hwy, Bakersfield, CA. I called to check on my order; Desiree answered the phone, she stated, there was no order for the name or phone number I gave her. (My husband’s name and number) I told Desiree, I received an email from Pizza Hut stating my order was at that location. You need to train Desiree how to look up orders by using a name, a phone number, and/or an email address! Apparently, she doesn’t have the sense to think out of the box!!🤷🏻♀️
I paid for my order online; I asked her, who do I contact to get a refund? She said, she didn’t know! You need to inform Desiree, if an order is not picked up within an hour, the order will be canceled and the charges to a debit or credit card will be reversed!!
I drove to the Pizza Hut location at 8110 Rosedale Hwy, Bakersfield, CA. I explained my situation to Alyssa, she was very sympathetic to my issue and stepped right in the assist me. (I placed an order with Alyssa and waited for it while she investigated where my first order was.) Alyssa went above and beyond her job description; she contacted the location at 5221 B Stockdale Hwy to investigate if I had an order there.
Apparently, my order was under my name, it wasn’t under my husband’s name which I initially set up when I placed the order. But Desiree didn’t have the sense to correlate the order I was inquiring about with the email I told her I received for pickup at her location. (That’s generation X for ya, 99% of them are useless!!!)
Alyssa assured me the order would be canceled after an hour if the order wasn’t picked up and a refund to my debit card would be issued. (She canceled my order at the 5221 Stockdale Hwy location.) Alyssa was so helpful, sweet, and saved our dinner!!! Thank you, sweetie!!!👏🏻😊
In the future, I will be ordering from the Rosedale Hwy location!!!
My order was incorrect and they do not answer the store phone. The person that can take the order only seem to be able to transfer to the store or send the manager a message/email for them to contact me.
Poor quality of the pizza dough and pepperoni.
Great service
Atmosphere: 5
Food: 5
Service: 5
Listen up! Let me start by saying that having onions on a pizza is absolutely unacceptable. On the 17th of September, 2024. Unfortunately, I mistakenly selected onions, pepperoni, and instead of pinapple while ordering online. When my pizza arrived, I wasted no time in contacting Pizza Hut. I owned up to the fact that my order was accurate, but I did not intend to include onions. I inquired with Juan if there was any way to swap out the pizzas with onions, even offering to return them in person. Unfortunately, the manager, Juan, informed me that there was nothing he could do to assist. The lesson here is to be vigilant when placing online orders and checking the ingredients, to prevent wasting $80 on pizzas that no one wants to eat. Just remember, Juan from Pizza Hut on Stockdale won't be able to come to your rescue.
Food: 1
Service: 1
Great food but the fact that pizza Hut makes you buy lil pepper shakers instead of giving you packets is ridiculous
Atmosphere: 2
Food: 5
Service: 3
On my lunch and wa able to walk in and out quickly. service was amazing friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
These poor employees are working under this extreme HEAT. 115 today with no AC and ovens on. No complaints from the employees but no one should have to work under these conditions. Pizza Hut do better!
Regarding the pizza, this isn't a small pizza its a personal size. I got 8 piece chicken wings and this personal size pizza. $24. Dollars. Never going back.
Atmosphere: 1
Food: 2
Service: 5
Recommended dishes: Traditional Wings
Restaurantji Recommends
Called ordered waited an hr to have the lady not understand us we don’t understand her on the phone for 25 mins I’m outside looking dumb then she just clicks on me while I’m explaining where I am so she can give me my order
Atmosphere: 1
Food: 1
Service: 1
Thanks for getting EBT Hot meals program..??
Atmosphere: 4
Food: 4
Service: 4
Excellent place and very friendly
Atmosphere: 5
Food: 5
Service: 5
Beautiful and friendly customers service
Atmosphere: 5
Food: 5
Service: 5
Pizzas were hot. Service wasn’t great. Employee didn’t know how to count change and we had to go back as our order was wrong. We were charged more than what the advertised price was. When asked why an employee replied your total amount is because of tax.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza
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