I had a very disappointing experience at this Pizza Hut location, and it was mainly due to the unprofessional and careless behavior of the staff. I came in expecting the usual friendly service that Pizza Hut is known for, but what I received was the complete opposite.
From the moment I walked in, the staff seemed uninterested and annoyed. No one greeted me, and I stood at the counter for several minutes before anyone even acknowledged my presence. When I finally placed my order, the employee taking it acted rushed and impatient, barely listening and cutting me off mid-sentence. It honestly felt like I was inconveniencing them just by being there.
The wait time was much longer than promised, and there was no communication or apology for the delay. When I asked politely about my order, the response I got was rude and dismissive, as if I was asking for something unreasonable. Other customers around me were clearly frustrated as well, which says a lot about how poorly the situation was being handled.
When the food finally arrived, it was carelessly packed, and part of the order was incorrect. Instead of apologizing and fixing the mistake, the staff member argued with me and acted defensive, which only made the experience worse. Customer service should be about resolving issues, not escalating them.
I understand that restaurants can get not busy, but that is no excuse for rude behavior, lack of communication, and zero accountability. A little courtesy and professionalism would have gone a long way. Unfortunately, this visit left a very bad impression, and I will seriously think twice before returning to this Pizza Hut location again
Atmosphere: 1
Service: 1
Diablo ElNacio
I called this pizza hut to see if they are selling the $2.00 personal pizzas at 3:42pm today and they said yes and when we arrive there at 5:45pm and they said that they were never selling them at all thats considered False Advertisement thats wrong all the way so everyone beware they dont honor the Advertisements at all!!!
Sabi Bhinder
I came to get a pizza from them and the pizza was moldy and the pizza was very bad. There was a very bad smell coming from the pizza.
Jeremiah Goco
Do not order online. You will still have to get in line even if you place your order way ahead of time. Cashier is rude and makes you stand in line and gives you option to cancel instead. Again, DO NOT ORDER ONLINE, defeats the purpose entirely.
Atmosphere: 1
Food: 2
Service: 1
Sandeep Singh
I am going to pizza hut to pick up my order but the staff talk very rudely And Pizza Hut staff is very bad plzz I request to Pizza Hut owner staff don’t now how to talk the door dash driver
Atmosphere: 1
Food: 1
Service: 1
Jotgill30
Staff is rude to delivery guys
Atmosphere: 1
Service: 1
heidi Garcia
Worst experience only one person was working taking orders cooking and then the coupons from T-Mobile weren't working all this at lunch time 12pm very unprofessional
Atmosphere: 2
Food: 4
Service: 2
Amber Motter
Great pizza 🍕 Great service
Atmosphere: 5
Food: 5
Service: 5
Michael Renshaw
Idk how this place is still open
Atmosphere: 1
Food: 1
Service: 1
Deborah Schull
Order the pizza on 4 12 25 at 4 o'clock P. M. The order said it will be deliver around 449, about 5:30. We called, put on hold. Called again again? Put on, hold called a third time, chose the order a pizza option. They listened to us and then sent us back to the store, which again put us on hold. We called several times. each time we're told If we didn't get the pizza soon to make a complaint, they charged our credit card. We never got a pizza. You cannot get ahold of the store directly. You only go to a customer care. Dept., that is not in this country I believe, As they do not seem to understand english. Horrible service. It actually did say at 1 point in time on the app that our pizza was gonna be delivered in 6 minutes and then it went to 2 minutes and then the whole thing just disappeared. No clue what the problem is. We have ordered from This Pizza Hut several times and never had this problem. I don't know why there is a problem now.
I ordered a large thin crust pizza at the pizza hut on Chester Ave Bakersfield CA. for delivery. Paid with debit card and when it arrived I gave a tip in cash. If I could give zero stars I would the pizza was not only burnt but ice cold. It's the worst pizza I have ever had .we all took a slice. But the whole pizza was put into the trash and we had to order dinner somewhere else. I will never buy from. Them again. I tried to call and talk to someone about it to give them a chance to make things right, but they only answer the phone if you want to place an order and will not answer if you have any complaints. Worst place ever horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Ulisa Dukes
Terrible service. I ordered delivery. Drinks & wings were missing. What food was received was almost cold. Been trying to get in contact with location for half an hour with no success. Do Better!
Update: after being told the store manager would call back in 5-15 mins to address my concerns, it’s been 2 days. I was finally able to get a chat agent who offered compensation for boneless wings but couldn’t offer a refund for the missing drinks. Normally I’m not much of a complainer but with how hard it is to even contact anyone I need my funds back for ALL missing items. Now awaiting a call that could take 1-3 business days ffs. It should NOT be this difficult!
UPDATE: Here we are almost 3 weeks later. Still unable to get anyone on the phone. Still no call back. Sent an email to the address provided by the owner below before they even responded to my review & still no response from there as well. Needless to say I will not be ordering from here anymore.
Food: 1
B R
Cashier did not take my $50.00 bill.
Service: 1
Ray Canchola
don’t order delivery from this place 😂 bs me for two hrs on a order than when I call they canceled the order
Service: 1
Tye Hubbard
Food and employees were great the app sucked didn't know they use door dash now wouldn't have bothered
I had a very disappointing experience at this Pizza Hut location, and it was mainly due to the unprofessional and careless behavior of the staff. I came in expecting the usual friendly service that Pizza Hut is known for, but what I received was the complete opposite.
From the moment I walked in, the staff seemed uninterested and annoyed. No one greeted me, and I stood at the counter for several minutes before anyone even acknowledged my presence. When I finally placed my order, the employee taking it acted rushed and impatient, barely listening and cutting me off mid-sentence. It honestly felt like I was inconveniencing them just by being there.
The wait time was much longer than promised, and there was no communication or apology for the delay. When I asked politely about my order, the response I got was rude and dismissive, as if I was asking for something unreasonable. Other customers around me were clearly frustrated as well, which says a lot about how poorly the situation was being handled.
When the food finally arrived, it was carelessly packed, and part of the order was incorrect. Instead of apologizing and fixing the mistake, the staff member argued with me and acted defensive, which only made the experience worse. Customer service should be about resolving issues, not escalating them.
I understand that restaurants can get not busy, but that is no excuse for rude behavior, lack of communication, and zero accountability. A little courtesy and professionalism would have gone a long way. Unfortunately, this visit left a very bad impression, and I will seriously think twice before returning to this Pizza Hut location again
Atmosphere: 1
Service: 1
I called this pizza hut to see if they are selling the $2.00 personal pizzas at 3:42pm today and they said yes and when we arrive there at 5:45pm and they said that they were never selling them at all thats considered False Advertisement thats wrong all the way so everyone beware they dont honor the Advertisements at all!!!
I came to get a pizza from them and the pizza was moldy and the pizza was very bad. There was a very bad smell coming from the pizza.
Do not order online. You will still have to get in line even if you place your order way ahead of time. Cashier is rude and makes you stand in line and gives you option to cancel instead. Again, DO NOT ORDER ONLINE, defeats the purpose entirely.
Atmosphere: 1
Food: 2
Service: 1
I am going to pizza hut to pick up my order but the staff talk very rudely
And Pizza Hut staff is very bad plzz I request to Pizza Hut owner staff don’t now how to talk the door dash driver
Atmosphere: 1
Food: 1
Service: 1
Staff is rude to delivery guys
Atmosphere: 1
Service: 1
Worst experience only one person was working taking orders cooking and then the coupons from T-Mobile weren't working all this at lunch time 12pm very unprofessional
Atmosphere: 2
Food: 4
Service: 2
Great pizza 🍕 Great service
Atmosphere: 5
Food: 5
Service: 5
Idk how this place is still open
Atmosphere: 1
Food: 1
Service: 1
Order the pizza on 4 12 25 at 4 o'clock P. M. The order said it will be deliver around 449, about 5:30. We called, put on hold.
Called again again? Put on, hold called a third time, chose the order a pizza option. They listened to us and then sent us back to the store, which again put us on hold.
We called several times. each time we're told If we didn't get the pizza soon to make a complaint, they charged our credit card. We never got a pizza. You cannot get ahold of the store directly. You only go to a customer care. Dept., that is not in this country I believe, As they do not seem to understand english. Horrible service. It actually did say at 1 point in time on the app that our pizza was gonna be delivered in 6 minutes and then it went to 2 minutes and then the whole thing just disappeared. No clue what the problem is. We have ordered from This Pizza Hut several times and never had this problem. I don't know why there is a problem now.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a large thin crust pizza at the pizza hut on Chester Ave Bakersfield CA. for delivery. Paid with debit card and when it arrived I gave a tip in cash. If I could give zero stars I would the pizza was not only burnt but ice cold. It's the worst pizza I have ever had .we all took a slice. But the whole pizza was put into the trash and we had to order dinner somewhere else. I will never buy from. Them again. I tried to call and talk to someone about it to give them a chance to make things right, but they only answer the phone if you want to place an order and will not answer if you have any complaints.
Worst place ever horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. I ordered delivery. Drinks & wings were missing. What food was received was almost cold. Been trying to get in contact with location for half an hour with no success. Do Better!
Update: after being told the store manager would call back in 5-15 mins to address my concerns, it’s been 2 days. I was finally able to get a chat agent who offered compensation for boneless wings but couldn’t offer a refund for the missing drinks. Normally I’m not much of a complainer but with how hard it is to even contact anyone I need my funds back for ALL missing items. Now awaiting a call that could take 1-3 business days ffs. It should NOT be this difficult!
UPDATE: Here we are almost 3 weeks later. Still unable to get anyone on the phone. Still no call back. Sent an email to the address provided by the owner below before they even responded to my review & still no response from there as well. Needless to say I will not be ordering from here anymore.
Food: 1
Cashier did not take my $50.00 bill.
Service: 1
don’t order delivery from this place 😂 bs me for two hrs on a order than when I call they canceled the order
Service: 1
Food and employees were great the app sucked didn't know they use door dash now wouldn't have bothered
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