Red Robin Gourmet Burgers and Brews

So I’m here for lunch sit at booth first I hear the bartender and another lady bashing there co workers then that same girl who was serving the bar came to my table I ordered two drinks the Oder of fries and salmon broccoli and fries and a salad then I said can I get the salad before the food she said yes and left there was a full bar of men and I noticed she was very engaged so that’s why she waited on my table after waiting. I get the salad with the salmon and cold broccoli I just told her can you take this it’s cold and can I get a fry only then the service became so slow waiting on drinks to get filled and fry’s it’s 4pm the day before Xmas eve a Tuesday so idk if it’s ppl working and then I get reseated out of the bar and I hear the same white girls complaining about some co workers idk if they know but the whole area by the restroom can hear and the window and seal were just so dirty last waitress was helping she was sweet I mean cleanliness gone down hill professionalism from bartender and the other white girl I mean letting customers hear you literally bashing other co workers and the fact that there were not packed at all and service was still bad that’s crazy I think I’m done with this place there are better cleaner and more professional in the mall and around there aswell. But please go experience it you be the judge

Atmosphere: 1

Food: 1

Service: 1

Mari was such an amazing waitress. She da goat 😊 She was very attentive and had a bubbly personality

Atmosphere: 5

Food: 5

Service: 5

Good food for the price and nice location

Atmosphere: 4

Food: 4

Service: 4

Extremely pretty waitress seemed to believe they didn't actually have to wait on us.

Atmosphere: 3

Food: 4

Service: 1

I had the teriyaki chicken sandwich. Soo good. My only issue was I wanted hot tea. I was told it was not avaliable.

Atmosphere: 5

Food: 5

Service: 5

Well red robin hamburgers especially the bonsai burger. Is my favorite love the steak fries? The salad with the ranch is delicious. The cream sodas are to die for
Love the food there. Service is off and on. It has gotten better.

Atmosphere: 3

Food: 5

Service: 3

Shantelle was an excellent server, she made sure we had everything!

Atmosphere: 5

Food: 5

Service: 5

Other than being out of cauliflower crust pizza a few times I have always enjoyed RR.

Atmosphere: 5

Food: 5

Service: 4

Good burgers and the best fries. Friendly service.

Atmosphere: 5

Food: 5

Service: 5

I am including the email I wrote to corporate below regarding this location:
Hello,
I am reaching out regarding a terrible experience I had at your location located at your location 2701 Ming Ave, Bakersfield CA 93304. I had a server named Maribel who was extremely rude. She had an attitude as soon as she sat us down and was very short with us. Upon returning to the table to bring us our drinks she said “If my manager sees you smoking that in here he’s gonna have to kick you out.” My entire party was very confused by this statement as none of us have ever smoked nor were we at the moment so we asked her what she was referring to and she said a vape that she could smell a vape. Again, none of us have ever smoked nor were we at that moment. So we responded that we were not and she just walked away. We were very uncomfortable at that point. Then she disappeared and did not service us for some time. Then she brought us a basket of fries with about 5 fries on it and placed it down rather rudely. After that we were all very upset so we asked if we could get our order to go. Then, she returned to our table and told us our food would have to be full price as we had ordered the 9.99 double tavern meal and before even giving us a chance to respond as to whether or not we were okay paying full price she walked away. So, since she responded in that way two members of my party walked over to the hostess asking if we could cancel our order, pay for our drinks, and leave. So, I paid the $18.36 for my parties drinks and we left and went to eat elsewhere as we were all quite hungry and had not eaten at all today. Upon completion of the meal we had elsewhere, I called the location and spoke with the manager. He said that our server Maribel claimed she had seen us smoking/ seen smoke at our table. However, this is impossible as none of us own any type of smoking apparatus. He also said there was nothing that could be done as we did not speak with him in that moment. He also claimed that this server asked him to step out and speak to us but by the time he got the chance we were gone. However, nobody in my party had been notified that a manager would be coming to resolve this issue. I write this email in order to prevent issues like this from happening again and to express the fact that if you have team members like this representing your company I will never be returning to another Red Robin location again. It ruined our day and was very upsetting. I would have been more than happy to speak with a manager in that moment had we been notified one was coming to us.

Atmosphere: 1

Food: 1

Service: 1

Shantelle was an excellent server!! I’m extremely difficult in my orders and she was able to ensure my food came out exactly how I requested it. She was friendly, quick to put in our order for unlimited fries and drinks. Definitely top services especially since she has only been working for 5 days. I would definitely come back and request to sit in her section. The manager Paulyn was also friendly and and made our experience great!

Atmosphere: 5

Food: 5

Service: 5

Danielle was our server and she was very kind and on top of everything. The wait wasn’t long, food was great and our server was super attentive. Thank you Danielle for being so sweet!! <3

Atmosphere: 5

Food: 5

Service: 5

Did not cook the food right. Took a long time to get our order taken and to get the food. Did not teast good at all. Don't think we will be going to this one. Sadly they use to be so good. Downhill really bad.

Kid-friendliness: Not really

Wheelchair accessibility: Yes

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Steak Fries, Red Robin Gourmet Cheeseburger

Solid 4 stars. Only one server at dining and one at bar, not servers fault of course. It was lunch time and she had a great attitude. Ordered new spicy jalapeno burger, disappointed it looked nothing like picture but like always it was still delicious. Same goes with Dr. Pepper vanilla cream soda, first looked like picture and second one just had some whipped cream on top. Believe it or not I could taste the difference. Yes we will be back.

Atmosphere: 4

Food: 4

Service: 4

Waiter was too inattentive he promised to bring me silverware and napkins several times but he never did, He never bothered to check on me after the second time he promised to bring me silverware and napkins. He also forgot my ranch I got up and found the hostess and asked her for help instead. I had never experienced such awful service at Red Robin and I am truly shocked at the lack there of.... So disappointed

Service: 1