Only two workers and they were overworked and they were not the most polite
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sandwich
Veronica Rivera
Great place to order from. Even when ordering
Atmosphere: 5
Food: 5
Service: 5
D R
0/10 customer
Atmosphere: 1
Food: 1
Service: 1
Sandy Sea
Ordered a veggie delight online. I asked for extra spinach, tomato, olives and peppers because it's only veggies. I got a sandwich that BARLEY had anything and no tomato at all ... DEFINITELY NOT WORTH $9 for a foot long...Vegetarian options: Sandwich isn't worth the price. You get very little on the sandwich. Not worth it
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Sandwich
Kerrie Sullivan
Only one person working, only one kind of bread. Lettuce was old, employee said that's all they have. If they're gonna try to save money. They need to at least have them come in and overlap part of their shift to get their products stocked up and bread made. Felt bad for the person who came on duty because nothing was ready and they were out of stuff and there was several people waiting.
Atmosphere: 1
Food: 3
Service: 3
Keya H
I'm very sad as this WAS my absolute favorite subway until today. I am only giving it 2 stars as the manager handled the situation with the upmost grace. The young lady working this morning was rude and very unprofessional. I was a bit confused on the way she charged my sandwhich and when I called to ask, instead of explaining, she said "I have stuff to do" and hung up. I proceeded to go back and explain how it's very rude to just hang up in someone's face. I also explained that I am not upset about the sandwhich charge nor was I being rude. I explained to her that I was just asking a question and the hanging up in someone's face is rude. Her response "I told you have customers so I hung up." I have never been here where the employees were this rude. Even after attempting to express to the young lady the dynamic of the situation, and even laughing and making a joke here or there to lighten the mood, she still had the worst attitude I've ever seen in a customer service establishment. She was clearly looking to argue and kept stating it. I repeatedly said we are just communicating, I wasn't there to argue and she kept reiterating an argument. At this point I asked for her name and franchise owner, which I was refused. I just spoke to the manager, who was standing there the entire time, and she dismissed the young lady to the back. I say all of that to say this, please train your employees better. There is a way to communicate with people without resorting to rude or snarky remarks. A simple "I wasn't trying to be rude when I hung up in your face. My apologies" would have gone a long way. Thank you to the manager who listened to me and was very nice about the entire thing and even tried explaining to the young lady what she thought I was asking. Young lady just didn't want to hear it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Lizzy Demie
Absolutely poor poor disgusting customer service . Even from the manager. I highly don’t even understand how she has the job. She’s not doin it right. And man is so rude to the customers when she misses up her own job. Would not come and corporate should know. Gross behavior.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Cookies, Sandwich
Gaby Moreno
One person working waited for like 40min she had mobile orders and had like 5 people ahead of me the longest I waited there was another person working in the
Atmosphere: 1
Food: 1
Service: 1
Jafet Duran
They didn’t cut my sandwich, poor service, and very slow, don’t come
Atmosphere: 1
Food: 1
Service: 1
madison carver
Worst service known to man ? went in and was immediately greeted rudely, asked about my sandwich, options, cheese, and vegetables, rudely. i always ask for a light amount of mayo and mustard. Yasmin squirts a very large amount on my sandwich, and i politely state that is a lot of mayo, could we scrape some off. She then holds her hands out as if i asked for her first born child on a stake, and says she can’t control how much comes out, the bottles are made that way. i absolutely know they can control the amount seeing as how i come here often, and haven’t had mayo the size of a large python squirted on my sandwich. She scrapes it off with her hand as i tell her plenty of other subway workers can control the amount of mayo they squeeze, and she completes the transaction with an attitude worse than the one she had when i walked in. Yasmin should take a couple courses on customer service seeing as how she was the only worker up front.
When I walked in I was so ready for a sandwich. The lady was making an online order so I patiently waited. While she was making that order she had on no apron no hair net I believe be name was Vicki or something with a "v". After she was done she asked me what kind of bread I wanted but rudely interrupted and asked how many sandwiches I was going to be getting. We continue the order but as I was ordering she stopped put a paper over my open bread and left to go do something. A FLY went on my bread and I politely told her if I could have a different bread because that one had a fly she rudely said "of course it did" and through it away. At that point I just walked out because I patiently waited for a sandwich that I didn't even get.
Atmosphere: 1
Food: 1
Service: 1
Gustavo Ramos
Horrible service!!! Never been at a subway where I had to wait for 30 mins. Ever since they got their new manger this location has gone down. Need to be fixed. People would leave because of the wait.
Atmosphere: 1
Food: 1
Service: 1
Yahgirl K.
the girl names vickie is super rude and impatient. but the other girls were nice, she needs to clean up her face because at first glance you can tell she has an attitude
izzay211
Worst Subway in Bakersfield. Ordered an hour before close and they were supposed to be hot sandwiches, but they turned off toasters so couldnt even cook my sandwiches. I called next day because they had closed by the time i got home and they said i needed to bring the sandwiches back. They wouldn’t refund me or fix the problem. Very rude customer service .
Rudy Urbina
Can't go wrong with a foot long cold cut combo with all the veggies, light mayo on Italian bread.
Only two workers and they were overworked and they were not the most polite
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sandwich
Great place to order from. Even when ordering
Atmosphere: 5
Food: 5
Service: 5
0/10 customer
Atmosphere: 1
Food: 1
Service: 1
Ordered a veggie delight online. I asked for extra spinach, tomato, olives and peppers because it's only veggies. I got a sandwich that BARLEY had anything and no tomato at all ... DEFINITELY NOT WORTH $9 for a foot long...Vegetarian options: Sandwich isn't worth the price. You get very little on the sandwich. Not worth it
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Sandwich
Only one person working, only one kind of bread. Lettuce was old, employee said that's all they have. If they're gonna try to save money. They need to at least have them come in and overlap part of their shift to get their products stocked up and bread made. Felt bad for the person who came on duty because nothing was ready and they were out of stuff and there was several people waiting.
Atmosphere: 1
Food: 3
Service: 3
I'm very sad as this WAS my absolute favorite subway until today. I am only giving it 2 stars as the manager handled the situation with the upmost grace. The young lady working this morning was rude and very unprofessional. I was a bit confused on the way she charged my sandwhich and when I called to ask, instead of explaining, she said "I have stuff to do" and hung up. I proceeded to go back and explain how it's very rude to just hang up in someone's face. I also explained that I am not upset about the sandwhich charge nor was I being rude. I explained to her that I was just asking a question and the hanging up in someone's face is rude. Her response "I told you have customers so I hung up." I have never been here where the employees were this rude. Even after attempting to express to the young lady the dynamic of the situation, and even laughing and making a joke here or there to lighten the mood, she still had the worst attitude I've ever seen in a customer service establishment. She was clearly looking to argue and kept stating it. I repeatedly said we are just communicating, I wasn't there to argue and she kept reiterating an argument. At this point I asked for her name and franchise owner, which I was refused. I just spoke to the manager, who was standing there the entire time, and she dismissed the young lady to the back. I say all of that to say this, please train your employees better. There is a way to communicate with people without resorting to rude or snarky remarks. A simple "I wasn't trying to be rude when I hung up in your face. My apologies" would have gone a long way. Thank you to the manager who listened to me and was very nice about the entire thing and even tried explaining to the young lady what she thought I was asking. Young lady just didn't want to hear it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Absolutely poor poor disgusting customer service . Even from the manager. I highly don’t even understand how she has the job. She’s not doin it right. And man is so rude to the customers when she misses up her own job. Would not come and corporate should know. Gross behavior.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Cookies, Sandwich
One person working waited for like 40min she had mobile orders and had like 5 people ahead of me the longest I waited there was another person working in the
Atmosphere: 1
Food: 1
Service: 1
They didn’t cut my sandwich, poor service, and very slow, don’t come
Atmosphere: 1
Food: 1
Service: 1
Worst service known to man ? went in and was immediately greeted rudely, asked about my sandwich, options, cheese, and vegetables, rudely. i always ask for a light amount of mayo and mustard. Yasmin squirts a very large amount on my sandwich, and i politely state that is a lot of mayo, could we scrape some off. She then holds her hands out as if i asked for her first born child on a stake, and says she can’t control how much comes out, the bottles are made that way. i absolutely know they can control the amount seeing as how i come here often, and haven’t had mayo the size of a large python squirted on my sandwich. She scrapes it off with her hand as i tell her plenty of other subway workers can control the amount of mayo they squeeze, and she completes the transaction with an attitude worse than the one she had when i walked in. Yasmin should take a couple courses on customer service seeing as how she was the only worker up front.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
When I walked in I was so ready for a sandwich. The lady was making an online order so I patiently waited. While she was making that order she had on no apron no hair net I believe be name was Vicki or something with a "v". After she was done she asked me what kind of bread I wanted but rudely interrupted and asked how many sandwiches I was going to be getting. We continue the order but as I was ordering she stopped put a paper over my open bread and left to go do something. A FLY went on my bread and I politely told her if I could have a different bread because that one had a fly she rudely said "of course it did" and through it away. At that point I just walked out because I patiently waited for a sandwich that I didn't even get.
Atmosphere: 1
Food: 1
Service: 1
Horrible service!!! Never been at a subway where I had to wait for 30 mins. Ever since they got their new manger this location has gone down. Need to be fixed. People would leave because of the wait.
Atmosphere: 1
Food: 1
Service: 1
the girl names vickie is super rude and impatient. but the other girls were nice, she needs to clean up her face because at first glance you can tell she has an attitude
Worst Subway in Bakersfield. Ordered an hour before close and they were supposed to be hot sandwiches, but they turned off toasters so couldnt even cook my sandwiches. I called next day because they had closed by the time i got home and they said i needed to bring the sandwiches back. They wouldn’t refund me or fix the problem. Very rude customer service .
Can't go wrong with a foot long cold cut combo with all the veggies, light mayo on Italian bread.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sandwich