I have gone to ALL of their restaurants. Terrible and rude customer service. From the east side restaurant, to shafter and Delano. Terrible, Terrible service. It’s as if you’re bothering them. On Wednesday 10-30-24 at approximately 8pm my 2 daughters along with some friends suggested Tony’s pizza on coffee Rd, as we were about to order, the employee told us if we were going to order pizza, it had to be carry out ONLY. We were not allowed to sit and eat in the restaurant. I asked why, and he said bc we close at 9pm. We said we would go somewhere else and the look on the employee was relief. God forbid he has to turn on an oven, make a pizza and then have to clean again. Whoever is in charge, you need to be aware your customers are now going to different new pizza restaurants bc your attitudes and lack of customer service. I for one will never step into another Tony’s Pizza Restaurant
J M
This is yet another time where Tony’s drops the ball. Not once but twice they’ve failed to even put in our order. Even after arriving 45 minutes later and they apologizing for not putting in the order. My poor mother-in-law waited around for another 20 minutes and when she asked the manager how was her order. He said “oh sorry we still haven’t put in your order” pathetic.
Service: 1
Stephen Moynier
Good pizza , but turn on your A/C! It’s hot and stuffy in there anytime you go. Would be 4-5 stars
Richard Milford
Honestly, this is more or less a 2024 update. Great pizza if cooked right. However, they brought a burnt cheese pizza to my table, and all three of my kids were upset. I requested the pizza to be replaced because burnt food kinda sucks and trying to get children to eat burnt pizza is just wrong.
The customer service went like this, I requested the pizza to be replaced with a non burnt pizza, and the girl just took the pizza, rolled her eyes, and didn't even talk to me in response. My wife witnessed the interaction and said. All she had to do was say, "I'm sorry for the inconvenience, we'll have another one ready for you soon."
Todays customer service is being operated by the most nihilistic generation i have ever seen.
Atmosphere: 3
Food: 4
Service: 1
Rob Zuspan
The delivery was left on the doorstep without a knock on the door or ringing the doorbell. Left a 20% tip when the meal was paid for prior to delivery. Called the restaurant to let them know so they could let the driver know that they need to knock on the door. The be manager said yeah that’s Uber’s fault.
Atmosphere: 1
Food: 4
Service: 1
Carlos
They stole my money!!! absolute garbage place. They customer service is worthless.I had to dispute with my bank and their website 3rd party payment company.
Atmosphere: 1
Food: 1
Service: 1
James Berryhill
They shut down the games while kids were playing and we were still eating. Told us they were closing soon. I just put 40.00 on the game card. We were still eating, nice to push your customers out. There was around 30 more minutes until 9pm, not a good look for this place. When I complained I was told to leave,, we are closed, We were at the door leaving, Jaden’s word were, who cares !! Must be related to someone to act like that, they should close at lunch if this is the attitude they have. The pizza was good, but not good enough to deal with the disrespect!!
Atmosphere: 4
Food: 4
Service: 1
Vicky R
The girl behind the counter is so rude for no reason. She needs a break or something
Soledad Gonzalez
Don’t ever try and call to order , I got hung up on … they BLOCKED my number from calling back (I didn’t know that was a thing) when I blocked my number to call and try to ordered she answered again and when I asked who I was speaking with she hung up VERY RUDE && unprofessional, I called back and asked for a manager.. HE WAS NO HELP In all the years we’ve purchased from this establishment I can’t believe TONYS would let uneducated, no manner having , disrespectful people running this establishment. THIS IS NOT GOOD BUSINESS , they should fire all them and hire friendlier , knowledgeable people not the garbage they have there !!
Atmosphere: 1
Food: 5
Service: 1
Marvin Ramirez
They are always helpful and friendly. Great pizza ? Can't go wrong
I have gone to ALL of their restaurants. Terrible and rude customer service. From the east side restaurant, to shafter and Delano. Terrible, Terrible service. It’s as if you’re bothering them. On Wednesday 10-30-24 at approximately 8pm my 2 daughters along with some friends suggested Tony’s pizza on coffee Rd, as we were about to order, the employee told us if we were going to order pizza, it had to be carry out ONLY. We were not allowed to sit and eat in the restaurant. I asked why, and he said bc we close at 9pm. We said we would go somewhere else and the look on the employee was relief. God forbid he has to turn on an oven, make a pizza and then have to clean again. Whoever is in charge, you need to be aware your customers are now going to different new pizza restaurants bc your attitudes and lack of customer service. I for one will never step into another Tony’s Pizza Restaurant
This is yet another time where Tony’s drops the ball. Not once but twice they’ve failed to even put in our order. Even after arriving 45 minutes later and they apologizing for not putting in the order. My poor mother-in-law waited around for another 20 minutes and when she asked the manager how was her order. He said “oh sorry we still haven’t put in your order” pathetic.
Service: 1
Good pizza , but turn on your A/C! It’s hot and stuffy in there anytime you go. Would be 4-5 stars
Honestly, this is more or less a 2024 update. Great pizza if cooked right. However, they brought a burnt cheese pizza to my table, and all three of my kids were upset. I requested the pizza to be replaced because burnt food kinda sucks and trying to get children to eat burnt pizza is just wrong.
The customer service went like this, I requested the pizza to be replaced with a non burnt pizza, and the girl just took the pizza, rolled her eyes, and didn't even talk to me in response. My wife witnessed the interaction and said. All she had to do was say, "I'm sorry for the inconvenience, we'll have another one ready for you soon."
Todays customer service is being operated by the most nihilistic generation i have ever seen.
Atmosphere: 3
Food: 4
Service: 1
The delivery was left on the doorstep without a knock on the door or ringing the doorbell. Left a 20% tip when the meal was paid for prior to delivery. Called the restaurant to let them know so they could let the driver know that they need to knock on the door. The be manager said yeah that’s Uber’s fault.
Atmosphere: 1
Food: 4
Service: 1
They stole my money!!! absolute garbage place. They customer service is worthless.I had to dispute with my bank and their website 3rd party payment company.
Atmosphere: 1
Food: 1
Service: 1
They shut down the games while kids were playing and we were still eating. Told us they were closing soon. I just put 40.00 on the game card. We were still eating, nice to push your customers out. There was around 30 more minutes until 9pm, not a good look for this place. When I complained I was told to leave,, we are closed, We were at the door leaving, Jaden’s word were, who cares !! Must be related to someone to act like that, they should close at lunch if this is the attitude they have. The pizza was good, but not good enough to deal with the disrespect!!
Atmosphere: 4
Food: 4
Service: 1
The girl behind the counter is so rude for no reason. She needs a break or something
Don’t ever try and call to order , I got hung up on … they BLOCKED my number from calling back (I didn’t know that was a thing) when I blocked my number to call and try to ordered she answered again and when I asked who I was speaking with she hung up VERY RUDE && unprofessional, I called back and asked for a manager.. HE WAS NO HELP
In all the years we’ve purchased from this establishment I can’t believe TONYS would let uneducated, no manner having , disrespectful people running this establishment. THIS IS NOT GOOD BUSINESS , they should fire all them and hire friendlier , knowledgeable people not the garbage they have there !!
Atmosphere: 1
Food: 5
Service: 1
They are always helpful and friendly.
Great pizza ?
Can't go wrong
Atmosphere: 5
Food: 5
Service: 5
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