They don’t even answer the phones so you have literally no way to contact the store for any problems!!!
Sara
The food was cold upon pickup. Missing two orders. The sandwich was dunked in sauce and not edible. And then they won’t even answer the phone. Paying $130 for food for the service to be like this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Paola Hernandez
Do you want pretty good wings (sometimes) and bad service? Look no further. The wings are pretty decent, if you go on a good day. But the service is absolutely terrible. I have gone to all the Bakersfield locations and it seems that that is the work culture.
Do you want to call your order in? Want to call to make a complaint? Want to call to ask a question? Forget it. They never pick up or it goes to voicemail but the mailbox is full.
It seems that over the years the quality of the food and the service just keeps getting worse. According to google, Clinton and DeAnna Lewis are the owners of multiple Wingstop locations in Bakersfield, I highly suggest that they pay a visit to their own locations to get a taste of their lack of management.
If anyone here knows of any really good wings with good customer service, drop your recommendations below!
Atmosphere: 1
Food: 3
Service: 1
Rommel Torres
This Wingstop location is getting better with the food, service and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Order Online
Mason Chapman
Horriable service. Youll wait forever cuz the kids behind the counter rather chat than work. Save your hunger for wings for somewhere else.
Atmosphere: 1
Food: 3
Service: 1
George Salazar
Very guest friendly and professional, but make sure to check your to go, sometimes they miss things, pause!!!
Atmosphere: 4
Food: 4
Service: 4
Seung Kwon Ko
I tasted the worst chicken ever. Do not order Lemon Pepper—it's so salty I couldn't even bring myself to put it in my mouth. There were also a few baby chicken wings. I ate one and immediately threw it in the trash. Today will probably be my last day eating at Wingstop. I will never eat there again. Seeing how a big franchise restaurant has changed like this makes me feel the company has zero potential for growth.
Food: 1
Service: 1
Quinn Wright
I order boneless. Ended up getting bone-in. Oily as hell and a pathetic product of chicken. I just know y'all aren't treating your employees well enough too
Atmosphere: 1
Food: 1
Service: 1
Tiffany Galo
I would give this place zero stars if I could. I ordered ahead of time for a specific time and they didn’t call out my name and at least 10 people including walk in orders left with their orders before mine. My order sat on the pick up shelf for at least 10 minutes, AND they only gave me half of my order. I had to drive back for them to remake my order, told them I would be there in 15 minutes and they tried telling me that it would be a 25 minute wait for the order that THEY MESSED UP. Never visiting this location ever again. 👎
It's one thing to get spoiled food but bad customer service is a big no!
We ordered take out and opted for delivery since the evening was busy. Delivery is a convenience and we were charged a fee, additionally we provided a nice tip.. a little over 10 bucks. The wings were all shoved in the same containers. Dry chicken had sauce all over them. Not a big deal, we delt with it. The frys though, one order were black! One order was wet and mushy. Things happen, not a big deal. We called and asked for a refund. Explained by the time the food was redelivered, the rest of the food would be cold. She refused the refund and said they could ONLY remake it. I asked if she would redeliver it, she said no. Again I said to just refund the order and I could email the photo. Refused. Again, we only asked for the frys, not the whole meals to be refunded. We were more than understanding... photo speaks for itself and the service provided speaks volumes to the respect and care they are providing to the community.
Atmosphere: 1
Food: 1
Service: 1
Kai Baldridge
It was so yummy the Buffalo Chicken wings were delicious and the lousisnana dry rub was so good I am Guaranteed to coming back. The bathrooms are very spacious. The workers were very kind. Around me was very peaceful. Customer service was on point.I am definitely coming back for more.
Atmosphere: 5
Food: 5
Service: 5
CM V
Lately my regular fries have been really salty.
Alexis Tovar
Waited a while hour because the can't spell a 4 letter word trash place
Frying the chicken crispy should be standard 😋
Atmosphere: 4
Food: 4
Service: 4
They don’t even answer the phones so you have literally no way to contact the store for any problems!!!
The food was cold upon pickup. Missing two orders. The sandwich was dunked in sauce and not edible. And then they won’t even answer the phone. Paying $130 for food for the service to be like this is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Do you want pretty good wings (sometimes) and bad service? Look no further. The wings are pretty decent, if you go on a good day. But the service is absolutely terrible. I have gone to all the Bakersfield locations and it seems that that is the work culture.
Do you want to call your order in? Want to call to make a complaint? Want to call to ask a question? Forget it. They never pick up or it goes to voicemail but the mailbox is full.
It seems that over the years the quality of the food and the service just keeps getting worse. According to google, Clinton and DeAnna Lewis are the owners of multiple Wingstop locations in Bakersfield, I highly suggest that they pay a visit to their own locations to get a taste of their lack of management.
If anyone here knows of any really good wings with good customer service, drop your recommendations below!
Atmosphere: 1
Food: 3
Service: 1
This Wingstop location is getting better with the food, service and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Order Online
Horriable service. Youll wait forever cuz the kids behind the counter rather chat than work. Save your hunger for wings for somewhere else.
Atmosphere: 1
Food: 3
Service: 1
Very guest friendly and professional, but make sure to check your to go, sometimes they miss things, pause!!!
Atmosphere: 4
Food: 4
Service: 4
I tasted the worst chicken ever. Do not order Lemon Pepper—it's so salty I couldn't even bring myself to put it in my mouth. There were also a few baby chicken wings. I ate one and immediately threw it in the trash. Today will probably be my last day eating at Wingstop. I will never eat there again. Seeing how a big franchise restaurant has changed like this makes me feel the company has zero potential for growth.
Food: 1
Service: 1
I order boneless. Ended up getting bone-in. Oily as hell and a pathetic product of chicken. I just know y'all aren't treating your employees well enough too
Atmosphere: 1
Food: 1
Service: 1
I would give this place zero stars if I could. I ordered ahead of time for a specific time and they didn’t call out my name and at least 10 people including walk in orders left with their orders before mine. My order sat on the pick up shelf for at least 10 minutes, AND they only gave me half of my order. I had to drive back for them to remake my order, told them I would be there in 15 minutes and they tried telling me that it would be a 25 minute wait for the order that THEY MESSED UP. Never visiting this location ever again. 👎
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Absolutely grossed out!
It's one thing to get spoiled food but bad customer service is a big no!
We ordered take out and opted for delivery since the evening was busy. Delivery is a convenience and we were charged a fee, additionally we provided a nice tip.. a little over 10 bucks. The wings were all shoved in the same containers. Dry chicken had sauce all over them. Not a big deal, we delt with it. The frys though, one order were black! One order was wet and mushy. Things happen, not a big deal. We called and asked for a refund. Explained by the time the food was redelivered, the rest of the food would be cold. She refused the refund and said they could ONLY remake it. I asked if she would redeliver it, she said no. Again I said to just refund the order and I could email the photo. Refused. Again, we only asked for the frys, not the whole meals to be refunded. We were more than understanding... photo speaks for itself and the service provided speaks volumes to the respect and care they are providing to the community.
Atmosphere: 1
Food: 1
Service: 1
It was so yummy the Buffalo Chicken wings were delicious and the lousisnana dry rub was so good I am Guaranteed to coming back. The bathrooms are very spacious. The workers were very kind. Around me was very peaceful. Customer service was on point.I am definitely coming back for more.
Atmosphere: 5
Food: 5
Service: 5
Lately my regular fries have been really salty.
Waited a while hour because the can't spell a 4 letter word trash place
Atmosphere: 2
Food: 1
Service: 1
For Uber Eats.
Atmosphere: 5
Service: 4
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