Imagine paying a premium over your own team’s customers—that’s what happened here. Every food item at this Pollo Loco came with about a $1.25 upcharge compared to sister locations. That’s not a small bump—that’s a bold cash grab.
Why punish folks who already keep the restaurant running? These hardworking, family-minded Americans are the backbone—yet their loyalty funds the inflated prices.
If it’s an option, avoid greedy business owners. The little thousands they skim from menu markups? That money would be better off back in the pockets of the frontline workers risking it all to make the place run.
Atmosphere: 1
Food: 1
Service: 1
Heather Alliger
I went to drive through 16-piece family meal mix I subbed wings for legs and that was supposed to get four chicken breasts to my surprise when I got home all I had was dark meat I paid extra for mix how to drive all the way back and when I got there to complain I spoke to the manager and she knew what I was going to complain about and the cook also telling me you were missing for breaths we tried to catch you but you were gone knowing well that that wasn't true since they had given me the 16 piece of chicken they were trying to cheat me out of my four chicken breasts then drove all the way back home and started to serve the chicken was horrible it was dry add burnt by the time everything was said and done the food was cold had to put it in the microwave it was just not a good experience
Atmosphere: 1
Food: 1
Service: 1
Jesus Vela
♥️
Atmosphere: 5
Food: 5
Service: 5
SILVIA MEDINA
Love ❤️ 😍
Vanessa Torres
Best street corn chopped salad
Douglas Diaz Briseño
It is good for people who want not too spicy chicken and has good complements
Atmosphere: 5
Food: 5
Service: 5
Blanca
We asked for no gravy and they put gravy and cashier said their was no lemon but I think they lacked motivation
Alfredo Serafin
I like to eat crazy chicken but the people's service is very bad, they are always in a bad mood. What a shame.
Rosa Marquez
I arrived at 9:30 pm and there was no chicken. So who provides a solution to a place where you look for chicken?
Atmosphere: 3
Food: 4
Service: 1
GLOCC 30
Well first off, I love el pollo always have I mean it's Mexican for chicken and damn well cooked too I gave it this rating cuz 1. It was clean and airy. 2. Food presentation was well packaged but, they lost a point for not hearing one of our orders correctly. Other than that 3. The atmosphere was family oriented and everyone greeted us with genuine smiles and treated the fam like friends... Because we made em get that order right perhaps? GLOCC30
They didn’t give my food just because the receipt didn’t print. They charged my cards no manager in duty the cook came to take over the manager position. Sad management.
Imagine paying a premium over your own team’s customers—that’s what happened here. Every food item at this Pollo Loco came with about a $1.25 upcharge compared to sister locations. That’s not a small bump—that’s a bold cash grab.
Why punish folks who already keep the restaurant running? These hardworking, family-minded Americans are the backbone—yet their loyalty funds the inflated prices.
If it’s an option, avoid greedy business owners. The little thousands they skim from menu markups? That money would be better off back in the pockets of the frontline workers risking it all to make the place run.
Atmosphere: 1
Food: 1
Service: 1
I went to drive through 16-piece family meal mix I subbed wings for legs and that was supposed to get four chicken breasts to my surprise when I got home all I had was dark meat I paid extra for mix how to drive all the way back and when I got there to complain I spoke to the manager and she knew what I was going to complain about and the cook also telling me you were missing for breaths we tried to catch you but you were gone knowing well that that wasn't true since they had given me the 16 piece of chicken they were trying to cheat me out of my four chicken breasts then drove all the way back home and started to serve the chicken was horrible it was dry add burnt by the time everything was said and done the food was cold had to put it in the microwave it was just not a good experience
Atmosphere: 1
Food: 1
Service: 1
♥️
Atmosphere: 5
Food: 5
Service: 5
Love ❤️ 😍
Best street corn chopped salad
It is good for people who want not too spicy chicken and has good complements
Atmosphere: 5
Food: 5
Service: 5
We asked for no gravy and they put gravy and cashier said their was no lemon but I think they lacked motivation
I like to eat crazy chicken but the people's service is very bad, they are always in a bad mood. What a shame.
I arrived at 9:30 pm and there was no chicken.
So who provides a solution to a place where you look for chicken?
Atmosphere: 3
Food: 4
Service: 1
Well first off, I love el pollo always have I mean it's Mexican for chicken and damn well cooked too I gave it this rating cuz 1. It was clean and airy. 2. Food presentation was well packaged but, they lost a point for not hearing one of our orders correctly. Other than that 3. The atmosphere was family oriented and everyone greeted us with genuine smiles and treated the fam like friends... Because we made em get that order right perhaps? GLOCC30
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Good service
Food: 4
Service: 4
Nice I like so much
Atmosphere: 2
Food: 2
Service: 2
Nice I like so much
Atmosphere: 2
Food: 2
Service: 2
They didn’t give my food just because the receipt didn’t print. They charged my cards no manager in duty the cook came to take over the manager position. Sad management.
Atmosphere: 1
Food: 1
Service: 1
Very stingy with salsa.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Creamy Cilantro Dressing, 4pc Half Chicken Meal, Double Chicken Tostada Salad
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