Horrible, horrible, horrible customer service. The woman was incredibly rude to my husband and I. I scheduled an in person consultation and she cracked the door open an inch to dismiss us. And she told me I need to “call” for consultation. I explained that I tried calling but the number was not working it just beeps, never rang or went to voicemail. I also had an in person consult which I never received. They kept my deposit even though they never gave me a proper consultation. I booked online with my phone number and the person I spoke to sent me text messages talking down to me. Saying that i don’t know how to read and that I can’t afford their cakes. They were charging me $350 (including the $25 deposit) for a single tier cake to feed 25 people. Stay away from these people. The woman was nothing but condescending and disgusting. They took my money and didn’t provide a service. Thieves.
Atmosphere: 1
Food: 1
Service: 1
Juan Estrada
So I bought a birthday cake a few years back for my bothers birthday cake was so, so it was well decorated but I personally didn’t like the taste it was the first time I bought an over priced cake. I think ralph’s or even superior market cakes taste better. But I have to say what I didn’t really like is their customer service. No customer service at all they Dismiss you very vaguely and with a bad attitude. I don’t know how they keep customers or continue to stay open. NEVER AGAIN AND I HOPE PEOPLE SEE THIS REVIEW AND KNOW FROM MY EXPERIENCE HOW BAD THEIR CUSTOMER SERVICE IS.
Atmosphere: 1
Food: 2
Service: 1
Gigi Lucena
I am writing to express my deepest gratitude for the exceptional service and compassion you demonstrated in fulfilling my recent order for sympathy boxes.As you know, I placed an order for sympathy boxes to be sent to my boss and his family following the loss of his father. I was incredibly impressed by your willingness to personalize the message on the cards, offering a wider selection of comforting treats, ensuring timely delivery with careful packaging.Your attentiveness and care during this difficult time meant so much. The beautiful presentation and delicious treats in the boxes were a thoughtful gesture that brought a touch of comfort during a very sad time.I have already shared my positive experience with colleagues, and I will definitely recommend your bakery to anyone looking for high-quality baked goods and exceptional customer service.Thank you again for your kindness and understanding.
Atmosphere: 5
Food: 5
Service: 5
John Chen
the women in this store are so rude to customers and they do not know how to respect customers. do not buy in this store if you want to have a good mood.
Atmosphere: 1
Food: 2
Service: 1
Robert Israyelyan
Very very tasteful deserts! its a place must
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pistachio Halwa
Sona Mardirosian
Best bakery in Baldwin Park. The food is out of this world and their service makes me want to come back here every single day. Love you guys see you next week!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic French Baguette, Chocolate Salted Caramel Soufflé, Large Rose Meringue Treat Box, Tiramisu Cake Tray, Cars Radiator Springs Cake, Chocolate Card - You Are Magical, Chocolate Covered Strawberries, Fruit Tart - Individual Serving Size
Shant Mardirosian
Great food great service thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic French Baguette, Pistachio Halwa
Veken Bakrad
I recently visited this amazing bakery, and it surpassed all my expectations! The smell of freshly baked treats greeted me as I walked in, and the staff were incredibly friendly and helpful. Their cakes and cookies were divine – I especially loved their signature cake and perfectly baked cookies. I'll definitely be returning for more delicious treats! Also they serve amazing food.
Atmosphere: 5
Food: 5
Service: 5
Edwin Borques
LB Cake Stop is near and dear to our hearts! For over 10 years we have enjoyed everything this family owned eatery has to offer. I crave their lemon lavender cake. It's exquisite. Recently, Mom and I wanted fresh pecan pie. Within a few hours we were biting into pieces of heavenly delight. This place prides itself on fresh and organic ingredients. Boy do they deliver in spades! The reason I say that this hidden gem is one of the best kept secrets in the SGV is because of their FOOD!!! They have built their reputation on delicious, one-of-a-kind desserts but the food is on par with fine dining restaurants in Los Angeles. Whether it is lentil soup or artisan pizza made from scratch, or wild caught salmon with exotic rice and fresh vegetables, you will not be disappointed. I'm already thinking about my next order. LB Cake Stop fever- CATCH IT❣️❣️❣️
Atmosphere: 5
Food: 5
Service: 5
Balkiss Giraldez
Forget Starbucks! Try their fresh baked croissants ? So fluffy and flavorful. We ordered a 1/2 dozen to go. Also the carrot cake and the coffee put Porto's to shame.They have two different coffee options, one more stronger than the other. So make sure to specify ??☕️
Horrible service, especially form the main lady. I've bought a few cakes her thought a few years. But she's always rude at first I thought she might be having a bad day but know she's just a witch. I had received a cake form them for my daughter2 years ago with a Roblox them. Well when I got the cake it was a whole different them it looked like fairies. I then called her and she didn't want to give me my money back for the cake. It ruined the whole them and I also had decoration to match the Roblox. She proceeded to be rude over the phone so unprofessional. The cakes may be decent looking but customer service and professionalism is trash.
Service: 1
Df
Horrible service, especially form the main lady. I've bought a few cakes her thought a few years. But she's always rude at first I thought she might be having a bad day but know she's just a witch. I had received a cake form them for my daughter2 years ago with a Roblox them. Well when I got the cake it was a whole different them it looked like fairies. I then called her and she didn't want to give me my money back for the cake. It ruined the whole them and I also had decoration to match the Roblox. She proceeded to be rude over the phone so unprofessional. The cakes may be decent looking but customer service and professionalism is trash.
Service: 1
Mayra Sanchez
I don’t have the option of giving zero stars, but if I did I would. This place is overpriced and not worth it. Their customer service is horrible. The lady is very rude and needs to learn how to talk to paying customers. Save yourself the time and money and go somewhere else where they value and respect their customers.
Atmosphere: 1
Food: 1
Service: 1
Oscar Reyes-Cruz
Greetings from Louisiana!! My sweetheart lives in West Covina and you guys have the best selection for making her Valentines. She always loves the wonderful treats y’all make. Thank you and god bless y’all!!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Schnur
Open till 1130 came at 10 rang the door bell 3 times saw the guy 3 times never opened the door .
Horrible, horrible, horrible customer service. The woman was incredibly rude to my husband and I. I scheduled an in person consultation and she cracked the door open an inch to dismiss us. And she told me I need to “call” for consultation. I explained that I tried calling but the number was not working it just beeps, never rang or went to voicemail. I also had an in person consult which I never received. They kept my deposit even though they never gave me a proper consultation. I booked online with my phone number and the person I spoke to sent me text messages talking down to me. Saying that i don’t know how to read and that I can’t afford their cakes. They were charging me $350 (including the $25 deposit) for a single tier cake to feed 25 people.
Stay away from these people. The woman was nothing but condescending and disgusting. They took my money and didn’t provide a service. Thieves.
Atmosphere: 1
Food: 1
Service: 1
So I bought a birthday cake a few years back for my bothers birthday cake was so, so it was well decorated but I personally didn’t like the taste it was the first time I bought an over priced cake. I think ralph’s or even superior market cakes taste better. But I have to say what I didn’t really like is their customer service. No customer service at all they Dismiss you very vaguely and with a bad attitude. I don’t know how they keep customers or continue to stay open. NEVER AGAIN AND I HOPE PEOPLE SEE THIS REVIEW AND KNOW FROM MY EXPERIENCE HOW BAD THEIR CUSTOMER SERVICE IS.
Atmosphere: 1
Food: 2
Service: 1
I am writing to express my deepest gratitude for the exceptional service and compassion you demonstrated in fulfilling my recent order for sympathy boxes.As you know, I placed an order for sympathy boxes to be sent to my boss and his family following the loss of his father. I was incredibly impressed by your willingness to personalize the message on the cards, offering a wider selection of comforting treats, ensuring timely delivery with careful packaging.Your attentiveness and care during this difficult time meant so much. The beautiful presentation and delicious treats in the boxes were a thoughtful gesture that brought a touch of comfort during a very sad time.I have already shared my positive experience with colleagues, and I will definitely recommend your bakery to anyone looking for high-quality baked goods and exceptional customer service.Thank you again for your kindness and understanding.
Atmosphere: 5
Food: 5
Service: 5
the women in this store are so rude to customers and they do not know how to respect customers. do not buy in this store if you want to have a good mood.
Atmosphere: 1
Food: 2
Service: 1
Very very tasteful deserts! its a place must
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pistachio Halwa
Best bakery in Baldwin Park. The food is out of this world and their service makes me want to come back here every single day. Love you guys see you next week!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic French Baguette, Chocolate Salted Caramel Soufflé, Large Rose Meringue Treat Box, Tiramisu Cake Tray, Cars Radiator Springs Cake, Chocolate Card - You Are Magical, Chocolate Covered Strawberries, Fruit Tart - Individual Serving Size
Great food great service thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic French Baguette, Pistachio Halwa
I recently visited this amazing bakery, and it surpassed all my expectations! The smell of freshly baked treats greeted me as I walked in, and the staff were incredibly friendly and helpful. Their cakes and cookies were divine – I especially loved their signature cake and perfectly baked cookies. I'll definitely be returning for more delicious treats! Also they serve amazing food.
Atmosphere: 5
Food: 5
Service: 5
LB Cake Stop is near and dear to our hearts! For over 10 years we have enjoyed everything this family owned eatery has to offer. I crave their lemon lavender cake. It's exquisite. Recently, Mom and I wanted fresh pecan pie. Within a few hours we were biting into pieces of heavenly delight. This place prides itself on fresh and organic ingredients. Boy do they deliver in spades! The reason I say that this hidden gem is one of the best kept secrets in the SGV is because of their FOOD!!! They have built their reputation on delicious, one-of-a-kind desserts but the food is on par with fine dining restaurants in Los Angeles. Whether it is lentil soup or artisan pizza made from scratch, or wild caught salmon with exotic rice and fresh vegetables, you will not be disappointed. I'm already thinking about my next order. LB Cake Stop fever- CATCH IT❣️❣️❣️
Atmosphere: 5
Food: 5
Service: 5
Forget Starbucks! Try their fresh baked croissants ? So fluffy and flavorful. We ordered a 1/2 dozen to go. Also the carrot cake and the coffee put Porto's to shame.They have two different coffee options, one more stronger than the other. So make sure to specify ??☕️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible service, especially form the main lady. I've bought a few cakes her thought a few years. But she's always rude at first I thought she might be having a bad day but know she's just a witch. I had received a cake form them for my daughter2 years ago with a Roblox them. Well when I got the cake it was a whole different them it looked like fairies. I then called her and she didn't want to give me my money back for the cake. It ruined the whole them and I also had decoration to match the Roblox. She proceeded to be rude over the phone so unprofessional. The cakes may be decent looking but customer service and professionalism is trash.
Service: 1
Horrible service, especially form the main lady. I've bought a few cakes her thought a few years. But she's always rude at first I thought she might be having a bad day but know she's just a witch. I had received a cake form them for my daughter2 years ago with a Roblox them. Well when I got the cake it was a whole different them it looked like fairies. I then called her and she didn't want to give me my money back for the cake. It ruined the whole them and I also had decoration to match the Roblox. She proceeded to be rude over the phone so unprofessional. The cakes may be decent looking but customer service and professionalism is trash.
Service: 1
I don’t have the option of giving zero stars, but if I did I would. This place is overpriced and not worth it. Their customer service is horrible. The lady is very rude and needs to learn how to talk to paying customers. Save yourself the time and money and go somewhere else where they value and respect their customers.
Atmosphere: 1
Food: 1
Service: 1
Greetings from Louisiana!! My sweetheart lives in West Covina and you guys have the best selection for making her Valentines. She always loves the wonderful treats y’all make. Thank you and god bless y’all!!
Atmosphere: 5
Food: 5
Service: 5
Open till 1130 came at 10 rang the door bell 3 times saw the guy 3 times never opened the door .
Service: 1
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