Starbucks

One batista insisted not to give my husband the code for the bathroom until he ordered. My husband even said he will order but he just really need to pee. We we're supposed to order through drive tru because it's night time, but he needs to use the restroom so I just stayed in the car because my son was sleeping. This batista was so judgemental and kept insisting my husband that he need to order first. Maybe because he was just wearing his pajama and hoodie. What a joke

Service: 1

These people get it. Hard working, exceptional service. Thank you for fixing my order today. Im forgetful and I appreciate your patience with me.

Atmosphere: 5

Food: 5

Service: 5

I ordered a venti pink drink with no ice and no strawberry fruit inclusions. I’ve ordered this multiple times before at this same location and never had any issues before. However, they gave me so little for what I paid. When I asked why there was so little drink, they said it was because I asked for no ice and no fruit. It doesn’t make sense why they’d give me so little just because of that. Even with light ice they’ve given me a full cup of the drink. The drive thru was pretty busy so I’m not sure if that impacted their service for the lobby itself. I’m very disappointed

This place is nice. The staff is nice. The staff is always busy. They do a wonderful job of getting this out in a timely manor.

Atmosphere: 5

Food: 5

Service: 5

Horrible Starbucks they refused to open lobby after posted schedule on window says they open at 5:30 AM and the app also shows they open at 5:30 AM both drive-through and lobby. I will be contacting corporate about this. This is unacceptable.

Atmosphere: 1

Service: 1

This specific location is overdue for a well deserved review I don’t know why it’s taken me so long but I’ve been coming to this location for years!!!! I can’t stress that enough! Mind you I have about two other locations I can go to but I will not!!! Ever go to another location. When your baristas know you on a first name basis and treat you like family! That’s what keeps me and my family and friends going to this location they actually care!!!! They always get our drinks right! And the biggest thing is I’m all about customer service!!!!! Being in the customer service industry I take it seriously and hands down all of the employees here are the best at what they do. Vincent thank you for your amazing amazing customer service and for treating us like family. I hope your management team recognizes all of the employees here for their hard work dedication and most importantly their customer service. See you guys on our usual daily basis your favorite loyal customer Emily and Nathan.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Danish

Excellent ?

Atmosphere: 5

Food: 5

Service: 5

Their only focus is their drive thru. Unhappy cashier witnessed her being less then friendly to a customers after me. Starbucks ain't what it use to be. If Starbucks is gonna charge premium prices at least match it with decent service.

Double stars 🌟

Starbucker for this mothertrucker

Atmosphere: 4

Service: 4

They are so nice to me and they got my order right also,they don’t even take that long

Atmosphere: 5

Food: 5

Service: 5

Staff friendly and helpful

Atmosphere: 5

Food: 5

Service: 5

Worst Starbucks with the worst customer service I’ve ever received at a Starbucks. Today I went into this location at 5:00 pm. It’s Thursday so they had the buy one get one free deal going one. I ordered a Venti lavender matcha with no ice the girl continues to put grande in the system. Im reading it and I repeat myself let me get that venti plzzz! She said yesss I will let me scan ur phone first. I waited 30 minutes for my order to be exact. They are literally skipping everyone who came in the store to place the order. Giving priority to drive thur and mobile orders. Finally I see they set my drinks on the counter. Two GRANDE drinks I ask the girl hey is my order ready. I give her my name because my name was never called and my drinks had been sitting there for 5 mins. She was like “Yess these are yours” I was like I ordered the venti you guys charged me for the venti. She was like if you want venti we will have to remake your drinks you will have to wait and pay the difference. I was like what do you mean the difference you guys are changing me $7.65 mind you the venti lavender matcha is only $6.75 at his location. She starts getting crazy with me rolling her eyes trying to charge me extra. I was busy I didn’t even make it to pick up my daughter from school. I told her you know what I’ll take the drinks just leave it. As I’m driving home I decided to go on the app and I’m literally checking I got overcharged cuz like I said a venti is not $7.65. I live all the way in Covina sooo I picked up my daughter. Went back to the store I asked to speak to the manager. The girl that came to talk to me was the same girl with the attitude that goes by the name of Jackie. She was more calmed I took the drinks back and told her I was most definitely getting overcharged she was telling me the prices went up. I told her I know they did but why is the app telling me that at this exact location the venti drink I’m asking for is literally $6.65 she starts looking into the system finally after I had to come back she decided to take some consideration into what i was telling her. To tell me that the reason it came out that expensive was because they charged me for extra milk. Never did I ask for extra milk she was like “because you want your cup fill to the top right” my cup was literally half milk and half foam. I told her you know what I had to come all the way back here just give me my refund. This girl calls herself the supervisor but has 0 idea how to run a store how to deal with customers and how to talk to people. Every Starbucks I been to people have never gave me such bad service. Rolling eyes and getting loud. She didn’t even know how to give me a straight answer about anything. She said she didn’t know anything about the prices i simply don’t understand how she’s a lead. I told her I wanted to talk to her manager. She said the manager is Matthew. I asked her when is he at the store cuz I want to talk to him. She said she had no idea. To moral of the story is that I wasted all kinds of gas, time and didn’t even get my drinks. This Starbucks has horrible customer service starting with the “supervisor”. And let me not forget to say the drink tasted like straight milk. If I could give 0 stars i definitely would. :(

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheese Danish

Great service thank you

Atmosphere: 5

Food: 5

Service: 5

Very small Starbucks, not much space. Andrew the supervisor was very rude.

Atmosphere: 1

Food: 1

Service: 1