Ordered toasted online. The sandwich was not warm at all. The worker tried convincing me it was toasted. How does it get so cold to the touch that fast? Physics doesn't work that way. They definitely didn't toast it correctly and only option was for me to take time out of my busy life to travel back to their store for an exchange. They don't care about you or your time. Worst subway chain in the area.
Atmosphere: 1
Food: 1
Service: 1
James Garza
My experience today was extremely disappointing. I visited the store with my husband and our 9-month-old, specifically looking forward to enjoying the cheesy garlic steak sandwich we've had before at another Subway location. Unfortunately, the service we received from Stephanie was unacceptable from the start. She seemed uninterested in helping us and displayed a poor attitude throughout our interaction.
I asked for specific instructions on how I wanted my sandwich prepared and requested to see it before it went into the toaster. Stephanie ignored my request and put it in the toaster without showing me. The sandwich ended up being extremely dry, with barely any cheese visible—just a lot of meat. When I tried the sandwich, it was not to our satisfaction, so I politely asked for a side of warmed-up cheese to fix the issue. Stephanie refused, stating that the cheese is supposed to be served cold.
After some back and forth, I asked if she could remake the sandwiches, but she bluntly refused, saying, "NO, I'M NOT GOING TO REMAKE THEM. THEY WERE MADE CORRECTLY, AND ALL I CAN DO IS GIVE YOU YOUR MONEY BACK."
I was shocked by her response and the lack of willingness to resolve the situation. Even other customers seemed surprised by her attitude. This experience has left us with a bad impression of Subway, and we will not be returning to this location.
I would appreciate it if management or her district manager, Hector, could reach out to me to address this issue. If not, I will continue to pursue this matter until I speak with someone who can make it right.
Stephanie's attitude was unacceptable, and it ruined what should have been a simple and enjoyable meal with my family.
Atmosphere: 1
Food: 1
Service: 1
Daniel Gonzalez
I went to the Baldwin Park Subway today. When I entered they asked if I was going to be using a coupon for a pastrami sandwich. They then proceeded to tell me that the coupon that I had is invalid and cannot be used for that one. I then asked him how long has this been going on and she told me 2 weeks. I asked her if this has been put on the website so people can see it and don't drive a long distance to come here just to find out the coupons they're going to use are invalid on certain sandwiches. She replied no it's not on the website the only way to find out is when you come in. I then proceeded to order a different kind of sandwich and they told me my coupon will not cover it I will have to pay another additional three to four dollars just to get that sandwich and that the coupon that I was going to use is only good for the Subway sandwiches that are the cheap ones like tuna ham Etc. This is one that I will not going back to anytime soon because the last time I ate there my sandwich was hard as a rock and the food wasn't all that great and the condiments tasted like they've been sitting here in a freezer for years.
Atmosphere: 1
Food: 1
Service: 2
Vivian Felix
Stephanie was amazing! She was so sweet, awesome customer service. The best service ive ever gotten at Subway! She made my day. And she makes a great sandwich!
Atmosphere: 5
Food: 5
Service: 5
Jo Boholst
I can’t believe that they messed my order up, microwaved my sandwich even though I ordered toasted. This caused my food to harden, I am disappointed and disgusted. Please have more trained staff!
JOHN VILLESCAS
Great Sandwich for Lunch.
Ana Maria Montalvo
Very good service from the
Atmosphere: 5
Food: 5
Service: 5
Julie Jaime
I’ve never ordered online before but I decided to give it a try since I have a short lunch break. I placed the order at 11:19 a.m, only to realize five minutes later that I placed the order at the wrong Subway (there’s one closer to my job). I call at 11:25 am to see if I can cancel my order and the girl I spoke to said no because the order was already made. Mind you, online it said “Received”, not “Building or Ready”which is why I thought I would be able to cancel it. Since I was unable to cancel I head out to pick it up. I drive back to my job and realize that they did not add all the toppings. I call back and speak to the manager Stephanie, she confirmed that my order was missing toppings and offered to remake my sandwich. However, I explained to her that I am short on time and would not be able to go back. The manager should have offered me a refund, since it was their mistake or offer to give me a sandwich another day. I would have gladly went back if I wasn’t short on. Effective problem solving is crucial to any business, and this manager showed her inability to do so. The owners of the business should consider providing additional training to ensure customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Garibay
Kid-friendliness: Staff Friendly Caring. Great Customer Service for Breakfast today. The Breakfast combo great deal
Atmosphere: 5
Food: 5
Service: 5
Lizette Mendez
Want to give a shoutout to store member Marissa who provided us amazing service. My boyfriend and I came in with a big lunch order for my family and Marissa took care of our order. She was very nice, organized, and ontop of it all. The restaurant it self was very clean and well stocked.
Subway was my favorite place. I love the pastrami sandwiches. I paid too much and it only has a lil bit of pastrami.. last time I eat there. Great customer service tho. Is just the fact that the sandwiches have a lil bit of meat.
Disvelia Mojica
Good service
Angelo Orozco sr
Great sandwich
Billy Carpio
Employee could not get my order right
Elizabeth Velazquez
My husband and I came late on a Saturday night and our service was awful. There was a guy with blonde hair and our veggies were falling out of our sandwiches onto the counter and he stuffed them back into the sandwiches. We got home and our subs were a mess, with everything coming out! Never going back to this place!
Ordered toasted online. The sandwich was not warm at all. The worker tried convincing me it was toasted. How does it get so cold to the touch that fast? Physics doesn't work that way. They definitely didn't toast it correctly and only option was for me to take time out of my busy life to travel back to their store for an exchange. They don't care about you or your time. Worst subway chain in the area.
Atmosphere: 1
Food: 1
Service: 1
My experience today was extremely disappointing. I visited the store with my husband and our 9-month-old, specifically looking forward to enjoying the cheesy garlic steak sandwich we've had before at another Subway location. Unfortunately, the service we received from Stephanie was unacceptable from the start. She seemed uninterested in helping us and displayed a poor attitude throughout our interaction.
I asked for specific instructions on how I wanted my sandwich prepared and requested to see it before it went into the toaster. Stephanie ignored my request and put it in the toaster without showing me. The sandwich ended up being extremely dry, with barely any cheese visible—just a lot of meat. When I tried the sandwich, it was not to our satisfaction, so I politely asked for a side of warmed-up cheese to fix the issue. Stephanie refused, stating that the cheese is supposed to be served cold.
After some back and forth, I asked if she could remake the sandwiches, but she bluntly refused, saying, "NO, I'M NOT GOING TO REMAKE THEM. THEY WERE MADE CORRECTLY, AND ALL I CAN DO IS GIVE YOU YOUR MONEY BACK."
I was shocked by her response and the lack of willingness to resolve the situation. Even other customers seemed surprised by her attitude. This experience has left us with a bad impression of Subway, and we will not be returning to this location.
I would appreciate it if management or her district manager, Hector, could reach out to me to address this issue. If not, I will continue to pursue this matter until I speak with someone who can make it right.
Stephanie's attitude was unacceptable, and it ruined what should have been a simple and enjoyable meal with my family.
Atmosphere: 1
Food: 1
Service: 1
I went to the Baldwin Park Subway today. When I entered they asked if I was going to be using a coupon for a pastrami sandwich. They then proceeded to tell me that the coupon that I had is invalid and cannot be used for that one. I then asked him how long has this been going on and she told me 2 weeks. I asked her if this has been put on the website so people can see it and don't drive a long distance to come here just to find out the coupons they're going to use are invalid on certain sandwiches. She replied no it's not on the website the only way to find out is when you come in. I then proceeded to order a different kind of sandwich and they told me my coupon will not cover it I will have to pay another additional three to four dollars just to get that sandwich and that the coupon that I was going to use is only good for the Subway sandwiches that are the cheap ones like tuna ham Etc. This is one that I will not going back to anytime soon because the last time I ate there my sandwich was hard as a rock and the food wasn't all that great and the condiments tasted like they've been sitting here in a freezer for years.
Atmosphere: 1
Food: 1
Service: 2
Stephanie was amazing! She was so sweet, awesome customer service. The best service ive ever gotten at Subway! She made my day. And she makes a great sandwich!
Atmosphere: 5
Food: 5
Service: 5
I can’t believe that they messed my order up, microwaved my sandwich even though I ordered toasted. This caused my food to harden, I am disappointed and disgusted. Please have more trained staff!
Great Sandwich for Lunch.
Very good service from the
Atmosphere: 5
Food: 5
Service: 5
I’ve never ordered online before but I decided to give it a try since I have a short lunch break. I placed the order at 11:19 a.m, only to realize five minutes later that I placed the order at the wrong Subway (there’s one closer to my job). I call at 11:25 am to see if I can cancel my order and the girl I spoke to said no because the order was already made. Mind you, online it said “Received”, not “Building or Ready”which is why I thought I would be able to cancel it. Since I was unable to cancel I head out to pick it up. I drive back to my job and realize that they did not add all the toppings. I call back and speak to the manager Stephanie, she confirmed that my order was missing toppings and offered to remake my sandwich. However, I explained to her that I am short on time and would not be able to go back. The manager should have offered me a refund, since it was their mistake or offer to give me a sandwich another day. I would have gladly went back if I wasn’t short on. Effective problem solving is crucial to any business, and this manager showed her inability to do so. The owners of the business should consider providing additional training to ensure customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Staff Friendly Caring. Great Customer Service for Breakfast today. The Breakfast combo great deal
Atmosphere: 5
Food: 5
Service: 5
Want to give a shoutout to store member Marissa who provided us amazing service. My boyfriend and I came in with a big lunch order for my family and Marissa took care of our order. She was very nice, organized, and ontop of it all. The restaurant it self was very clean and well stocked.
Restaurantji Recommends
Subway was my favorite place. I love the pastrami sandwiches. I paid too much and it only has a lil bit of pastrami.. last time I eat there. Great customer service tho. Is just the fact that the sandwiches have a lil bit of meat.
Good service
Great sandwich
Employee could not get my order right
My husband and I came late on a Saturday night and our service was awful. There was a guy with blonde hair and our veggies were falling out of our sandwiches onto the counter and he stuffed them back into the sandwiches. We got home and our subs were a mess, with everything coming out! Never going back to this place!
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