Very good service, I love how they treat customers, since we arrived the lady was already waiting for us to order
Laura Becerra
Order always on time n friendly service amazing staff
Atmosphere: 3
Food: 5
Service: 5
Bob
I was very happy when I waited too long to place an order, but I was kept waiting for 30 minutes regardless of the first-come-first-served order. Moreover, I only had a few meals, and many employees couldn't make them. I don't recommend them.（Come to the store again and wait for a long time! ! There are many employees, and I don't know how to bag the food on the counter. I am very disappointed! )
Atmosphere: 1
Food: 1
Service: 1
Zenia Orellana
I dinned in tonight 2/15. Alma had a great personality! Really made the atmosphere a positive vibe. She was great with greeting everyone and helping each person that walked in the door. Thank you girl for the vibes!
Atmosphere: 5
Food: 5
Service: 5
Crystal
I came to this Wingstop on 12/20/24 with my kids for dinner, excited to enjoy their delicious wings. Unfortunately, my experience at this location was incredibly frustrating. After placing my order with Alexis, we waited over 30 minutes without receiving our food. When Alexis finally checked in with us, it turned out that my order never got made because she didn’t take my name when I ordered with her at the register.
At this point, it's now been 40 mins and my hungry kids and I just wanted to leave. The employees were trying to help fix the situation, but Alexis had absolutely nothing to say. She completely ignored the situation, didn’t even offer an apology, and left her team to clean up her mistake. Not cool at all.
Initially, I was told I couldn’t get my money back because my receipt didn’t have a name on it. After some back and forth, they eventually refunded me in cash. This location clearly needs to train their employees better. I understand mistakes happen, we are human, but it's unacceptable, especially when they leave customers waiting for so long and create unnecessary hassle.
I rarely leave bad reviews -if any- but I felt I had to share my experience. Sadly, after reading other reviews, it’s clear that this location really needs to try harder. The moral of the story: if you go to this Wingstop, make sure the employee gets your name when you order to avoid a similar nightmare. While the wings are still great, I won’t be returning to this location.
Service: 1
Heidy Cienfuegos
Very bad service, I ordered a combo of ten wings, they are supposed to come with potatoes, soda and ranch, they charged me almost 30 dollars and they didn't add potatoes, and above all those wings look like quail, not chicken, too small and very expensive and apart from that They don't provide the complete combo, it's outrageous, terrible service, you call and they don't give a coherent answer
Daniel Gonzalez
I ordered my food and paid extra to have it delivered. They use doordash and they said my order would be delivered at 8:20pm. Every time I checked doordash for delivery, my time kept getting latter. I finally got my food 1 hour and 20 minutes later. My food was cold and tasted like crap. They need to stop using doordash and go another route. If not, I am not going to be using their delivery service again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Paper Tight and Mango Wings
Teddybear Boy Gamer
My order of fries and corn took over 40 min to make got home was pale overseasoned cold
Atmosphere: 1
Food: 1
Service: 1
Blanca Lainez
I want to start off by saying if there was a rating lower than 1 star that would be my rating for this wingstop location in Baldwin Park. On 09/28/2024 i placed an order online, when I got home and began to eat I noticed the wings had feathers. Due to several wings still having feathers I was disgusted and lost my appetite, immediately called wingstop to ask for a refund. I was instructed to bring the food back, which I did and I was given a receipt indicating my order had been VOIDED. A few days after I realized my money had to not reflected back to my account and called the wingstop. The staff member informed me that it could take 5-10 business days to see the money, so I waited but no money was returned to my account. I called wingstop once more and asked to speak to a manager and it was nearly impossible to get a hold on her. I filled a complaint form online, and shortly after the Manager Connie reached out, she was very apologetic about the incident and informed me I would be get my reimbursement soon. Unfortunately I did not get my money back and I only had a credit of $15 pending on my account, which was not even half of the money I spent. At this point I went to wingstop to speak to the manager in person, but there was nothing she could do and I asked for the district managers information. Connie the manager then called the district manager on her phone and spoke to him/ her. The district manager refused to speak to me and refused to give me his/ her information and did not allow for the manager to give me my money back. I can now see where the lack of management of this store comes from. The district manager does not care, and the line staff have followed to model the same behavior. This is an embarrassment to the rest of the company, it makes me wonder what other steps this store skips. Do they clean these wings properly? Because I have contacted other wingstops and verified that the wings may have feathers and they need to be cleaned and plucked before cooked. This store cares about quantity before quality. I will say thank you for manager Connie on 10/11/2024 the day i went to the store. Connie tried help me resolve the problem, unfortunately her district manager does not support her and has left her to deal with all the problems. That day she was working the line, the store was packed and her district manager did not care to step up and do her job since she was doing staff line work. What an embarrassment. I will be contacting the corporation and health and safety department. All I wanted was my money, but clearly this store is in need of some serious inspection and better upper management.
Atmosphere: 1
Food: 1
Service: 1
alexis valerio
I had amazing service at this restaurant thanks to Connie for making sure my order was everything I wanted when the online websites weren’t working, very good food & always satisfied
The associates here at this store shouldn't say every order will be done in 15 mins. We ended up waiting 45mins and watched other people who ordered after us get their food. This location is whack.
Vivian Soza
Asked for extra wet wings and I got extra
Food: 1
Bianka
Customer Service Was Extremely Horrible, Cashier Was Extremely Rude, I Asked To Speak To a Manager On Duty and She Was Just As Rude If Not Even MORE. Disappointed How They Treat Their Customers.
Atmosphere: 1
Service: 1
Clarke Huang
Wings day 7/29/24. Extremely backed up as expected due to the promo, but the employees did their best and were working hard. The person who I assume was the manager kept on a smile even though there were 20+ people waiting in the store. I think corporate should have a limit to the number online orders for each timeframe because it’s not realistic for the employees to push out this quantity of orders accurately and with quality.
Very good service, I love how they treat customers, since we arrived the lady was already waiting for us to order
Order always on time n friendly service amazing staff
Atmosphere: 3
Food: 5
Service: 5
I was very happy when I waited too long to place an order, but I was kept waiting for 30 minutes regardless of the first-come-first-served order. Moreover, I only had a few meals, and many employees couldn't make them. I don't recommend them.（Come to the store again and wait for a long time! ! There are many employees, and I don't know how to bag the food on the counter. I am very disappointed! )
Atmosphere: 1
Food: 1
Service: 1
I dinned in tonight 2/15. Alma had a great personality! Really made the atmosphere a positive vibe. She was great with greeting everyone and helping each person that walked in the door. Thank you girl for the vibes!
Atmosphere: 5
Food: 5
Service: 5
I came to this Wingstop on 12/20/24 with my kids for dinner, excited to enjoy their delicious wings. Unfortunately, my experience at this location was incredibly frustrating. After placing my order with Alexis, we waited over 30 minutes without receiving our food. When Alexis finally checked in with us, it turned out that my order never got made because she didn’t take my name when I ordered with her at the register.
At this point, it's now been 40 mins and my hungry kids and I just wanted to leave. The employees were trying to help fix the situation, but Alexis had absolutely nothing to say. She completely ignored the situation, didn’t even offer an apology, and left her team to clean up her mistake. Not cool at all.
Initially, I was told I couldn’t get my money back because my receipt didn’t have a name on it. After some back and forth, they eventually refunded me in cash. This location clearly needs to train their employees better. I understand mistakes happen, we are human, but it's unacceptable, especially when they leave customers waiting for so long and create unnecessary hassle.
I rarely leave bad reviews -if any- but I felt I had to share my experience. Sadly, after reading other reviews, it’s clear that this location really needs to try harder. The moral of the story: if you go to this Wingstop, make sure the employee gets your name when you order to avoid a similar nightmare. While the wings are still great, I won’t be returning to this location.
Service: 1
Very bad service, I ordered a combo of ten wings, they are supposed to come with potatoes, soda and ranch, they charged me almost 30 dollars and they didn't add potatoes, and above all those wings look like quail, not chicken, too small and very expensive and apart from that They don't provide the complete combo, it's outrageous, terrible service, you call and they don't give a coherent answer
I ordered my food and paid extra to have it delivered. They use doordash and they said my order would be delivered at 8:20pm. Every time I checked doordash for delivery, my time kept getting latter. I finally got my food 1 hour and 20 minutes later. My food was cold and tasted like crap. They need to stop using doordash and go another route. If not, I am not going to be using their delivery service again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Paper Tight and Mango Wings
My order of fries and corn took over 40 min to make got home was pale overseasoned cold
Atmosphere: 1
Food: 1
Service: 1
I want to start off by saying if there was a rating lower than 1 star that would be my rating for this wingstop location in Baldwin Park. On 09/28/2024 i placed an order online, when I got home and began to eat I noticed the wings had feathers. Due to several wings still having feathers I was disgusted and lost my appetite, immediately called wingstop to ask for a refund. I was instructed to bring the food back, which I did and I was given a receipt indicating my order had been VOIDED. A few days after I realized my money had to not reflected back to my account and called the wingstop. The staff member informed me that it could take 5-10 business days to see the money, so I waited but no money was returned to my account. I called wingstop once more and asked to speak to a manager and it was nearly impossible to get a hold on her. I filled a complaint form online, and shortly after the Manager Connie reached out, she was very apologetic about the incident and informed me I would be get my reimbursement soon. Unfortunately I did not get my money back and I only had a credit of $15 pending on my account, which was not even half of the money I spent. At this point I went to wingstop to speak to the manager in person, but there was nothing she could do and I asked for the district managers information. Connie the manager then called the district manager on her phone and spoke to him/ her. The district manager refused to speak to me and refused to give me his/ her information and did not allow for the manager to give me my money back. I can now see where the lack of management of this store comes from. The district manager does not care, and the line staff have followed to model the same behavior. This is an embarrassment to the rest of the company, it makes me wonder what other steps this store skips. Do they clean these wings properly? Because I have contacted other wingstops and verified that the wings may have feathers and they need to be cleaned and plucked before cooked. This store cares about quantity before quality. I will say thank you for manager Connie on 10/11/2024 the day i went to the store. Connie tried help me resolve the problem, unfortunately her district manager does not support her and has left her to deal with all the problems. That day she was working the line, the store was packed and her district manager did not care to step up and do her job since she was doing staff line work. What an embarrassment. I will be contacting the corporation and health and safety department. All I wanted was my money, but clearly this store is in need of some serious inspection and better upper management.
Atmosphere: 1
Food: 1
Service: 1
I had amazing service at this restaurant thanks to Connie for making sure my order was everything I wanted when the online websites weren’t working, very good food & always satisfied
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The associates here at this store shouldn't say every order will be done in 15 mins. We ended up waiting 45mins and watched other people who ordered after us get their food. This location is whack.
Asked for extra wet wings and I got extra
Food: 1
Customer Service Was Extremely Horrible, Cashier Was Extremely Rude, I Asked To Speak To a Manager On Duty and She Was Just As Rude If Not Even MORE. Disappointed How They Treat Their Customers.
Atmosphere: 1
Service: 1
Wings day 7/29/24. Extremely backed up as expected due to the promo, but the employees did their best and were working hard. The person who I assume was the manager kept on a smile even though there were 20+ people waiting in the store. I think corporate should have a limit to the number online orders for each timeframe because it’s not realistic for the employees to push out this quantity of orders accurately and with quality.
Atmosphere: 3
Food: 3
Service: 5
Wings day!!! 2hrs wait lol
Atmosphere: 1
Food: 1
Service: 1
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