We visited this branch for breakfast. We ordered a variety of dishes, including a kids' chocolate pancake, an omelette with mushrooms, and a tortilla with cheese (which we specifically requested without chicken). Unfortunately, there were a few mistakes from the kitchen with our food preparation: the tortilla arrived with chicken even though we explicitly asked for it to be removed, and the chocolate milk we ordered was extremely sweet. Thankfully, the staff handled the return of the chocolate milk without any problem. Additionally, the wait time for our food was longer than expected. However, I must give credit to the service we received. The waitress who served us was simply outstanding – kind, nice, patient, and caring. She truly did everything she could to make our experience better, and she deserves a perfect score. Overall, the food itself was okay, but the mistakes from the kitchen and the long wait time detracted from the experience. The value for money was reasonable. I am giving 2 stars mainly because of the amazing service, hoping that the kitchen improves its performance.
Atmosphere: 2
Food: 2
Service: 3
Amber Garcia
Becky O. was very attentive and polite. She was the only one on the floor and kept making sure we were taken care of.
Atmosphere: 4
Food: 5
Service: 5
Giovanny Ayala
Jessica(Manager) and Sandra(Waitress) provide excellent customer service and super friendly 😊
Atmosphere: 5
Food: 5
Service: 5
Luis Chavarria
The food was pretty good. The wait time tho? HORRIBLE. We had to wait for like 1 hour for them to take our order and another one to actually receive it. They also ran out of hot chocolate. Like- wasn’t I-HOP known for the hot chocolate. Then they apologized for the lateness and gave us a free appetizer and extra shake. So, I guess that made it up a bit. Then, we asked for something else and the waitress rolled her eyes before bringing out her notepad to write down the order.
Atmosphere: 1
Food: 5
Service: 2
Ruben Vallejo
Food was good, price is right and serviced excellent.
Atmosphere: 5
Food: 4
Service: 5
Mharky Ronquillo
Nasty place. We waited our food almost an hour. Restroom is terrible. Not recommended. Pancakes over cook they,re black. No attendant on the front.
Atmosphere: 2
Food: 2
Service: 2
Eric Mayfield
We sat at 11:53a and ordered about 15 mins later. Then came the wait. Around 12:55p we finally got our order. Waitress was not only distracted but even sat down at her friends’ booth to chit chat. Completely missed the hot sauce, extra plate, cold and soggy hash browns, extra butter, water, and more. Had to beg for the check. If you’ve got 5 hours to sit around and wait for cold bacon and crispy pancakes, this is your place! Also, kids meal was $17, wait what??
Atmosphere: 1
Food: 1
Service: 1
Paula Woolley
We waited over 30 minutes for our food after ordering, which set the tone for a disappointing visit. I ordered the Eggs Benedict, and unfortunately, it was the worst I've ever had. The English muffin was untoasted and tasted like it came straight out of the package. It was topped with a thin slice of lunch meat-style ham that was still slightly chilled, an overcooked poached egg, and a minimal drizzle of hollandaise sauce that barely covered the top.
The fresh fruit side was equally underwhelming, just a slice of pineapple core, mushy honeydew, rinsed-off frozen strawberries, and grapes that were half mushy.
On a positive note, our server (who was also the cashier and hostess) was friendly and doing her best, but the understaffing was obvious. She had to yell across the dining room to greet guests, which made for a chaotic and uncomfortable atmosphere.
Disappointing all around, despite the staff’s best efforts.
Destiny was my server...she was very pleasant and kind....was attentive to my needs and checked up regularly to see if all was well...I left a good tip....I will return if I'm in the area🙏♥️😎
Atmosphere: 5
Food: 5
Service: 5
Ashley Hammond
They do not tell u about any of the deals they force u to pay full price wasn't till we left we saw the same 15 dollar meal for 7 dollars outtaged
Atmosphere: 1
Food: 1
Service: 1
g p
A very nice place to eat .We had pan cakes - two stack ones and loved it ..waiting period was not much.
Service sucks always 😕
Sandra was nice and helpful awesome service
Atmosphere: 5
Food: 5
Service: 5
We visited this branch for breakfast. We ordered a variety of dishes, including a kids' chocolate pancake, an omelette with mushrooms, and a tortilla with cheese (which we specifically requested without chicken).
Unfortunately, there were a few mistakes from the kitchen with our food preparation: the tortilla arrived with chicken even though we explicitly asked for it to be removed, and the chocolate milk we ordered was extremely sweet. Thankfully, the staff handled the return of the chocolate milk without any problem. Additionally, the wait time for our food was longer than expected.
However, I must give credit to the service we received. The waitress who served us was simply outstanding – kind, nice, patient, and caring. She truly did everything she could to make our experience better, and she deserves a perfect score.
Overall, the food itself was okay, but the mistakes from the kitchen and the long wait time detracted from the experience. The value for money was reasonable. I am giving 2 stars mainly because of the amazing service, hoping that the kitchen improves its performance.
Atmosphere: 2
Food: 2
Service: 3
Becky O. was very attentive and polite. She was the only one on the floor and kept making sure we were taken care of.
Atmosphere: 4
Food: 5
Service: 5
Jessica(Manager) and Sandra(Waitress) provide excellent customer service and super friendly 😊
Atmosphere: 5
Food: 5
Service: 5
The food was pretty good. The wait time tho? HORRIBLE. We had to wait for like 1 hour for them to take our order and another one to actually receive it. They also ran out of hot chocolate. Like- wasn’t I-HOP known for the hot chocolate. Then they apologized for the lateness and gave us a free appetizer and extra shake. So, I guess that made it up a bit. Then, we asked for something else and the waitress rolled her eyes before bringing out her notepad to write down the order.
Atmosphere: 1
Food: 5
Service: 2
Food was good, price is right and serviced excellent.
Atmosphere: 5
Food: 4
Service: 5
Nasty place. We waited our food almost an hour. Restroom is terrible. Not recommended. Pancakes over cook they,re black. No attendant on the front.
Atmosphere: 2
Food: 2
Service: 2
We sat at 11:53a and ordered about 15 mins later. Then came the wait. Around 12:55p we finally got our order. Waitress was not only distracted but even sat down at her friends’ booth to chit chat. Completely missed the hot sauce, extra plate, cold and soggy hash browns, extra butter, water, and more. Had to beg for the check. If you’ve got 5 hours to sit around and wait for cold bacon and crispy pancakes, this is your place! Also, kids meal was $17, wait what??
Atmosphere: 1
Food: 1
Service: 1
We waited over 30 minutes for our food after ordering, which set the tone for a disappointing visit. I ordered the Eggs Benedict, and unfortunately, it was the worst I've ever had. The English muffin was untoasted and tasted like it came straight out of the package. It was topped with a thin slice of lunch meat-style ham that was still slightly chilled, an overcooked poached egg, and a minimal drizzle of hollandaise sauce that barely covered the top.
The fresh fruit side was equally underwhelming, just a slice of pineapple core, mushy honeydew, rinsed-off frozen strawberries, and grapes that were half mushy.
On a positive note, our server (who was also the cashier and hostess) was friendly and doing her best, but the understaffing was obvious. She had to yell across the dining room to greet guests, which made for a chaotic and uncomfortable atmosphere.
Disappointing all around, despite the staff’s best efforts.
Restaurantji Recommends
Destiny was my server...she was very pleasant and kind....was attentive to my needs and checked up regularly to see if all was well...I left a good tip....I will return if I'm in the area🙏♥️😎
Atmosphere: 5
Food: 5
Service: 5
They do not tell u about any of the deals they force u to pay full price wasn't till we left we saw the same 15 dollar meal for 7 dollars outtaged
Atmosphere: 1
Food: 1
Service: 1
A very nice place to eat .We had pan cakes - two stack ones and loved it ..waiting period was not much.
Atmosphere: 5
Food: 5
Service: 5
The staff make it worth while to come back
Atmosphere: 4
Food: 5
Service: 5
Service was not that good
Atmosphere: 5
Food: 5
Service: 3
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