I just visited your store at Barstow Station. The young man was talking on the phone. A lady was making pretzels. I decided what I wanted and waited for him to get off the phone. He never said that he'd be with me in a moment or even looked at me. He was facing my way. He could have asked the lady to take my order. Another customer came up behind me. I gave up after waiting a few minutes. I stepped away to see if I wanted some other food. Nothing offered was anything I wanted. I turned around and he was waiting on the other customer.
As I walked away. I said, "Forget this." As I walked by and he was waiting on the other customer, I said, "Oh, you can wait on her and not me?" He and the other customer were not white. I am white. Does your company have DEI policies that restrict your employees from waiting on white people?
Anahí De la vega Domínguez
Everything is delicious we go every time we can !! And the sevice 10/10
Atmosphere: 5
Food: 5
Service: 5
Alicia Acosta
Very good experience
Atmosphere: 5
Food: 5
Service: 5
Kevin Kim
Made a quick stop on our way to Vegas. The employee literally ignored us and would not take our order. Idk what her problem was but l've never been treated like this by anyone yet alone a service worker. Terrible experience and would not recommend the place to anyone. Btw this was on 2/16, 9 AM for your reference (for the manager and the business owner) because whoever was working should definitely be fired.
Atmosphere: 1
Food: 1
Service: 1
B Vaquiz
Very nice staff good pretzels always fresh best place for a little snack on your way to Vegas 10/10
Atmosphere: 5
Food: 5
Service: 5
Jasmine Johnson
My husband purchased a wetzel dog from this store in Barstow. Tasted delicious. We have always frequented this Wetzel Pretzel and usually enjoyed their pretzel products.
Evan C.
Closed at 7:15 on a Monday night. This and the other food establishments closed early so bus riders had no where to go to order food.
James Kim
The happen was 2023/January/08th ,12:32pmMe and my wife were stopped at Barstow station while we were head over to LA at that moment,so we purchased Pepperoni Pretzels combo(comes with drink and sausage bread i don't know that exact name) with just one of Jalapino Pretzel. So she charged $27 with cash and we realized that she didn't give us jalapino Pretzel , so I felt some price was over charged and I asked to cashier that where is $7 came from. She said it is from jalapino cheese sauce , but we ordered for jalapino pretzel not a jalapino sauce and the price for sauce even wasn't $7, so I asked her for refund , but she said there is no policy for refund, it was even her fault.Please find out solution, I still remind this kind of scam situation at there. She even looked did it many times before as google reviews said.Description of Poi:Caucasian lady, 5 ft tall, glasses, chubby
Johanna Perez Castillo
Employees here are rude and ridiculous. They over charged me I asked for my money back and they tell me they couldn’t do nothing even though their mistake. Then get very mad when I stood my ground and said refund me now! Never stopping here little short fat girl manager us so unprofessional
An C
Ok pretzel. It wasn't too crowded when we went. Good for a quick bite while traveling through the area.
Sorry but the customer service is bad. If they don't like to deal with the public, they shouldn't be working there. I placed my order and this girl named Grey got my order wrong. When I told her that my order was wrong she gave me this bad attitude. Instead of apologizing she gave me attitude. I told her that I was going to report her, she's told me to go ahead that she didn't care. Still with her attitude! Idon't know
Arianna
Pretzels are so good. So airy and light. The customer service isn’t great but whatever the pretzels are worth it.
Deborah Walsh
Pretzels so good. Make ya puthy throb ?
A.
Extremely disappointed in the product 😞We wanted to love this location. But the pretzel bites were not fresh. They tastes dry and as if they had been sitting for HOURS. My husband asked for extra salt & butter and it seems as if the woman put no salt and butter on purpose. The Walmart location is much better. Can management please get back to me about this visit?
Höney
Extremely disappointed in the product ?We wanted to love this location. But the pretzel bites were not fresh. They tastes dry and as if they had been sitting for HOURS. My husband asked for extra salt & butter and it seems as if the woman put no salt and butter on purpose. The Walmart location is much better. Can management please get back to me about this visit?
I just visited your store at Barstow Station. The young man was talking on the phone. A lady was making pretzels. I decided what I wanted and waited for him to get off the phone. He never said that he'd be with me in a moment or even looked at me. He was facing my way. He could have asked the lady to take my order. Another customer came up behind me. I gave up after waiting a few minutes. I stepped away to see if I wanted some other food. Nothing offered was anything I wanted. I turned around and he was waiting on the other customer.
As I walked away. I said, "Forget this." As I walked by and he was waiting on the other customer, I said, "Oh, you can wait on her and not me?" He and the other customer were not white. I am white. Does your company have DEI policies that restrict your employees from waiting on white people?
Everything is delicious we go every time we can !! And the sevice 10/10
Atmosphere: 5
Food: 5
Service: 5
Very good experience
Atmosphere: 5
Food: 5
Service: 5
Made a quick stop on our way to Vegas. The employee literally ignored us and would not take our order. Idk what her problem was but l've never been treated like this by anyone yet alone a service worker. Terrible experience and would not recommend the place to anyone. Btw this was on 2/16, 9 AM for your reference (for the manager and the business owner) because whoever was working should definitely be fired.
Atmosphere: 1
Food: 1
Service: 1
Very nice staff good pretzels always fresh best place for a little snack on your way to Vegas 10/10
Atmosphere: 5
Food: 5
Service: 5
My husband purchased a wetzel dog from this store in Barstow. Tasted delicious. We have always frequented this Wetzel Pretzel and usually enjoyed their pretzel products.
Closed at 7:15 on a Monday night. This and the other food establishments closed early so bus riders had no where to go to order food.
The happen was 2023/January/08th ,12:32pmMe and my wife were stopped at Barstow station while we were head over to LA at that moment,so we purchased Pepperoni Pretzels combo(comes with drink and sausage bread i don't know that exact name) with just one of Jalapino Pretzel. So she charged $27 with cash and we realized that she didn't give us jalapino Pretzel , so I felt some price was over charged and I asked to cashier that where is $7 came from. She said it is from jalapino cheese sauce , but we ordered for jalapino pretzel not a jalapino sauce and the price for sauce even wasn't $7, so I asked her for refund , but she said there is no policy for refund, it was even her fault.Please find out solution, I still remind this kind of scam situation at there. She even looked did it many times before as google reviews said.Description of Poi:Caucasian lady, 5 ft tall, glasses, chubby
Employees here are rude and ridiculous. They over charged me I asked for my money back and they tell me they couldn’t do nothing even though their mistake. Then get very mad when I stood my ground and said refund me now! Never stopping here little short fat girl manager us so unprofessional
Ok pretzel. It wasn't too crowded when we went. Good for a quick bite while traveling through the area.
Restaurantji Recommends
Sorry but the customer service is bad. If they don't like to deal with the public, they shouldn't be working there. I placed my order and this girl named Grey got my order wrong. When I told her that my order was wrong she gave me this bad attitude. Instead of apologizing she gave me attitude. I told her that I was going to report her, she's told me to go ahead that she didn't care. Still with her attitude! Idon't know
Pretzels are so good. So airy and light. The customer service isn’t great but whatever the pretzels are worth it.
Pretzels so good. Make ya puthy throb ?
Extremely disappointed in the product 😞We wanted to love this location. But the pretzel bites were not fresh. They tastes dry and as if they had been sitting for HOURS. My husband asked for extra salt & butter and it seems as if the woman put no salt and butter on purpose. The Walmart location is much better. Can management please get back to me about this visit?
Extremely disappointed in the product ?We wanted to love this location. But the pretzel bites were not fresh. They tastes dry and as if they had been sitting for HOURS. My husband asked for extra salt & butter and it seems as if the woman put no salt and butter on purpose. The Walmart location is much better. Can management please get back to me about this visit?
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