Visited mid-afternoon on a quiet Saturday. My 6-year-old asked for a cup of water and was told by the cashier that a purchase was required, even though I was about to order a coffee. I ordered a latte and forgot to specify size, and unfortunately ended up with a grande instead of my usual tall since the cashier didn’t ask which size. Ontop of that, I asked for 1 pump of syrup, and that was ignored (either thru the order put in or by the barista) despite confirming the sticker indicated “1 vanilla syrup” (not sure if this was correctly input?) but the drink was so sweet I ended up having to throw it away.
It may be worth reviewing staff training or guidance on how to handle situations like this, especially when the store isn’t busy.
Atmosphere: 2
Food: 1
Service: 1
aymen zid
Very good services
Atmosphere: 5
Food: 5
Service: 5
Robert Ankeny
Your typical Starbucks. Don't listen to people who say the service is terrible, I have never experienced it there. The staff has always been kind and reasonable to me. I would love to see them take over the closed Subway next door to add space for people to sit.
Joe Doe
Typical overhyped & overpriced busy starbucks store. It takes a constant flow of online orders which considerably slows down your order. Even if alone in the store, you need to wait for the staff to get to your order. A simple espresso, which the machine automatically makes in seconds, takes 15 minutes or so to get. You cannot sit outside and wait expecting the staff to serve it to you. You must wait standing up inside where there are no tables or chairs (anymore).
Starbucks took away the self-serve counter during the plandemic and it never came back. Now you have to ask and wait extra for the busy-with-online-orders staff to pass you a bag of sugar or a stirrer, which they usually forget to offer.
Pastries are way overpriced but not fresh as one would expect. The staff may only preheat them for you where applicable. Pastry is made off-site and delivered packed in cellophane bags, just like in Safeway where you can buy a dozen for similar price.
The whole starbucks business is rushed and sterile. One can tell it's designed strictly after profit generation. One's experience with respect to hanging out, relaxing, and enjoying your drink is not really important. Unless one is really stuck with their fancy sugary drinks with foreign names, a small local cafe delivers far better experience.
Atmosphere: 2
Food: 2
Service: 4
Sherry Lund
The most unhospitable, uncomfortable Starbucks anywhere. Zero, right—zero indoor furniture. Tables outside in cold shade with construction noise bonus. I had to ask to place an order after a long wait where employees wrre making web orders mon-stop. Where is the indoor furniture? “We’re a grab-and go location.” Who’s heard of this?? Unmarked in any way, and the experience feels more like “grab and go away.” I will drive anywhere to avoid this place.
Atmosphere: 1
Food: 3
Service: 1
J. Mario Preza, CRB
Starbucks? We all know what we go there for -- coffee! LOL. Me, on the other hand, after a quick soccer pitch at Carlmont HS field, I went for one of their a nice cold drink. Hit the spot. A nice place to chill for a bit to recuperate from all that #serioussoccer running (obviously not showing a house at the moment! LOL #TheBrokerWithAHeart).
Atmosphere: 4
Food: 3
Service: 4
Mariana Cachia
been coming here for 15+ years! friendly staff :)
Atmosphere: 5
Food: 5
Service: 5
Jonathan Penn
Absolutely no seating inside, so I guess they've designed it with "We don't want you here" in mind. Happy to oblige. UPDATE: uh...why ask me to share with your own Care Team. You do that.
Atmosphere: 1
MaC MoNeY
Quick and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Tamara Cuesta
This town always closes before 7, I got there at 6:35 and they couldn't make me a coffee and they told me that they are already cleaning. They are supposed to close at 7pm
I wish they had tables inside and a charging outlet!
Atmosphere: 3
Food: 5
Service: 5
Andrew Burkhart
Thank you to Justin and Laura! Amazing customer service, and Laura helped me with using the app and went above and beyond. It was so nice and peaceful inside. Will come again. Thank you to everyone here!
Atmosphere: 5
Food: 5
Service: 5
Nephimzariel (Nephi)
Don't get the caramel creme brulee unless you like burnt caramel flavor. It was undrinkable.Otherwise the service at this location is wonderful and it's not their fault the flavor is horrible.
Atmosphere: 5
Food: 5
Service: 5
Mel Ellis (Nephi)
Don't get the caramel creme brulee unless you like burnt caramel flavor. It was undrinkable.
Otherwise the service at this location is wonderful and it's not their fault the flavor is horrible.
Policy over people was the experience today
Visited mid-afternoon on a quiet Saturday. My 6-year-old asked for a cup of water and was told by the cashier that a purchase was required, even though I was about to order a coffee. I ordered a latte and forgot to specify size, and unfortunately ended up with a grande instead of my usual tall since the cashier didn’t ask which size. Ontop of that, I asked for 1 pump of syrup, and that was ignored (either thru the order put in or by the barista) despite confirming the sticker indicated “1 vanilla syrup” (not sure if this was correctly input?) but the drink was so sweet I ended up having to throw it away.
It may be worth reviewing staff training or guidance on how to handle situations like this, especially when the store isn’t busy.
Atmosphere: 2
Food: 1
Service: 1
Very good services
Atmosphere: 5
Food: 5
Service: 5
Your typical Starbucks. Don't listen to people who say the service is terrible, I have never experienced it there. The staff has always been kind and reasonable to me. I would love to see them take over the closed Subway next door to add space for people to sit.
Typical overhyped & overpriced busy starbucks store. It takes a constant flow of online orders which considerably slows down your order. Even if alone in the store, you need to wait for the staff to get to your order. A simple espresso, which the machine automatically makes in seconds, takes 15 minutes or so to get. You cannot sit outside and wait expecting the staff to serve it to you. You must wait standing up inside where there are no tables or chairs (anymore).
Starbucks took away the self-serve counter during the plandemic and it never came back. Now you have to ask and wait extra for the busy-with-online-orders staff to pass you a bag of sugar or a stirrer, which they usually forget to offer.
Pastries are way overpriced but not fresh as one would expect. The staff may only preheat them for you where applicable. Pastry is made off-site and delivered packed in cellophane bags, just like in Safeway where you can buy a dozen for similar price.
The whole starbucks business is rushed and sterile. One can tell it's designed strictly after profit generation. One's experience with respect to hanging out, relaxing, and enjoying your drink is not really important. Unless one is really stuck with their fancy sugary drinks with foreign names, a small local cafe delivers far better experience.
Atmosphere: 2
Food: 2
Service: 4
The most unhospitable, uncomfortable Starbucks anywhere. Zero, right—zero indoor furniture. Tables outside in cold shade with construction noise bonus. I had to ask to place an order after a long wait where employees wrre making web orders mon-stop. Where is the indoor furniture? “We’re a grab-and go location.” Who’s heard of this?? Unmarked in any way, and the experience feels more like “grab and go away.” I will drive anywhere to avoid this place.
Atmosphere: 1
Food: 3
Service: 1
Starbucks? We all know what we go there for -- coffee! LOL. Me, on the other hand, after a quick soccer pitch at Carlmont HS field, I went for one of their a nice cold drink. Hit the spot. A nice place to chill for a bit to recuperate from all that #serioussoccer running (obviously not showing a house at the moment! LOL #TheBrokerWithAHeart).
Atmosphere: 4
Food: 3
Service: 4
been coming here for 15+ years! friendly staff :)
Atmosphere: 5
Food: 5
Service: 5
Absolutely no seating inside, so I guess they've designed it with "We don't want you here" in mind. Happy to oblige.
UPDATE: uh...why ask me to share with your own Care Team. You do that.
Atmosphere: 1
Quick and friendly service.
Atmosphere: 5
Food: 5
Service: 5
This town always closes before 7, I got there at 6:35 and they couldn't make me a coffee and they told me that they are already cleaning. They are supposed to close at 7pm
Service: 1
Restaurantji Recommends
I wish they had tables inside and a charging outlet!
Atmosphere: 3
Food: 5
Service: 5
Thank you to Justin and Laura! Amazing customer service, and Laura helped me with using the app and went above and beyond. It was so nice and peaceful inside. Will come again. Thank you to everyone here!
Atmosphere: 5
Food: 5
Service: 5
Don't get the caramel creme brulee unless you like burnt caramel flavor. It was undrinkable.Otherwise the service at this location is wonderful and it's not their fault the flavor is horrible.
Atmosphere: 5
Food: 5
Service: 5
Don't get the caramel creme brulee unless you like burnt caramel flavor. It was undrinkable.
Otherwise the service at this location is wonderful and it's not their fault the flavor is horrible.
Atmosphere: 5
Food: 5
Service: 5
The best place to have a quick breakfast.
Atmosphere: 5
Food: 5
Service: 5
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