Terrible. I don’t like leaving negative reviews, but nothing can improve without feedback. I haven’t had a positive experience with this location in years. I gave it a try again today and was left frustrated again. We placed a mobile order to take advantage of discounts, and wasn’t only not ready but not started when we arrived to pick it up. And this wasn’t the first time it’s happened. My sandwich was also not prepared as ordered. It seems they don’t know how to bake the bread, and they are quite stingy with ingredients. This is probably the last time I’ll eat at this location and it makes me sad because it’s a local business.
Atmosphere: 2
Food: 2
Service: 1
Will Cuevas
Worst Subway I’ve been to. Skimped on the meat and not like any other locations I’ve been to. Now I understand why it’s always completely empty.
Dharan Kwan
The workers are so stingy. They gave me 3 thin cucumber slices for my foot long. They said I could only get 1 fork per cookie footlong. This is outrages it is a piece of plastic!! They are also racist because they mistook me for another person of my race.
Atmosphere: 1
Food: 2
Service: 1
Azul Tejani
Terrible!!!! The subway staff didn’t toast my sandwich. My sandwich meat was fridge cold. I addressed it, and I was told to leave. Use to eat at this location atleast once a week. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Herbert Bautista
One employee, for everything, does not work,manager need hire and pay 23 per hour
Atmosphere: 2
Food: 5
Service: 2
Victoria Hartwell
This place is so gross the guy working here barely put any meat on my sandwich like I could hear him scraping the container there was was maybe half a scoop on it and it looks disgusting I don't even wanna eat this thing ? he was rude too and had headphones in and couldn't understand what I was saying ? definitely avoiding this place in the future sucks cause it's right next to Starbucks so it would be super convenient to get food and a coffee
Eddie Johnson
Sandwich bread was stale, staff is extremely slow.
Atmosphere: 1
Food: 2
Service: 1
aymen zid
Restroom closed all the time , not friendlyYou can not wash your hand also every time restroom closed
Atmosphere: 1
Food: 2
Service: 1
Clips Football
Bread is dry as hell. No coupons if you want to use coupons better visit other stores. The toppings are mediocre, usually they put more sauce but the toppings is minimal as hell like a 7 year old kid was served a dry turkey bacon sandwich. Staff seemed uninterested to help as well as they mostly talked with each other and when I asked lady about coupons I couldn’t use a coupon for a 6 inch rotisserie chicken. Not coming back and wouldn’t recommend anyone. ?
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Veggie Patty, Savory Rotisserie-Style Chicken Caesar Signature Wrap
Kayla Pedersen
They're really expensive and refused to take my coupon for no reason. You'd think they'd be held to a standard because its a chain but apparently not
Disappointing Experience with Topping Portions and Misleading ChargesToday I visited this Subway location and was disappointed with the service and non-apparent ‘policies’ regarding topping portions and extra charges. Contrary to Subway's recommended guidelines, the portions of toppings were noticeably less than expected. When I asked for more pickles, the staff member gave me attitude and instructed another employee at the register to charge me extra for the additional veggies. I’m already paying >$10 for a sandwich that is mostly bread at this point, so it was disappointing to say the least.Then I was surprised to find that they charged for two bags, despite not providing any, adding $0.50 to my bill. We have contacted our credit card provider to dispute this unwarranted charge. This entire interaction felt unreasonable. In a previous visit at this location, I ordered sides and drinks with our sandwiches expecting the combo price, only to find on the receipt that they charged each item a la carte, resulting in a higher total cost. This lack of transparency in pricing is concerning and misleading for customers..I rent the extra mile on behalf of all the negative reviews I see here about unwarranted up-charges and submitted this feedback to the corporate office to reach the franchisee and corporate management so that they can address these issues and align this location’s practices with Subway's standards for customer satisfaction and transparency in pricing.I have been a Subway customer for as long as I can remember and I usually go to another location where I have never had these issues. Unfortunately, two for two with bad experiences at this location means I’ll be taking my business to another franchise location because on principle I refuse to be surprised with multiple up charges while being given attitude from the staff, no thanks. At the time of writing this they already have an abysmally low rating of 2.8 stars on Google maps due to similar issues of erroneous charges and bad attitudes, likely same on Yelp. At what point will the corporate office step in to save their brand reputation in Belmont, CA? It’s probably worth intervening considering this city alone has demographics like >28K residents with a median income of $180K+ . My guess is residents will either pass on the experience here all together or if they really want Subway they’ll go a mile away to the one in San Carlos, CA where they’re highly rated at 4.1 stars…I’d imagine the Belmont location has plenty of other unhappy customers who are not in the outlier population willing to give a review. I wonder how many others have just decided to go somewhere else and not bother giving feedback for this location? The remaining customers who go are likely sad with the experience or are first timers who will soon leave with a bad taste in their mouth
Atmosphere: 1
Food: 1
Service: 1
Dina Shrestha
This is like the worst subway. I ordered online and even paid for it. And I’m at store still waiting 30 mins past my food should have been readied for pickup. The worst worst place to get a fast food as it sucks and is slower than a sit down meal. Please go to some other subway. They did the whole order wrong, bread wrong, sauce wrong and everything wrong.
Atmosphere: 1
Food: 1
Service: 1
Mark S
I bought a pretzel but first had to wait along time for elder lady to stop sweeping the floor and wash hands. She looked in the back and said something to the person but did not request there help. A few weeks later I wanted a pretzel but saw the same lady sweeping the floor. NOT AGAIN!
Atmosphere: 3
Food: 5
Service: 1
Ko Kid
This subway has the worst customer service ever!
Pablo Ordaz
Worse philly cheese sandwich I have ever had. ?? subway has become trash to say the least.
Terrible. I don’t like leaving negative reviews, but nothing can improve without feedback. I haven’t had a positive experience with this location in years. I gave it a try again today and was left frustrated again. We placed a mobile order to take advantage of discounts, and wasn’t only not ready but not started when we arrived to pick it up. And this wasn’t the first time it’s happened. My sandwich was also not prepared as ordered. It seems they don’t know how to bake the bread, and they are quite stingy with ingredients. This is probably the last time I’ll eat at this location and it makes me sad because it’s a local business.
Atmosphere: 2
Food: 2
Service: 1
Worst Subway I’ve been to. Skimped on the meat and not like any other locations I’ve been to. Now I understand why it’s always completely empty.
The workers are so stingy. They gave me 3 thin cucumber slices for my foot long. They said I could only get 1 fork per cookie footlong. This is outrages it is a piece of plastic!! They are also racist because they mistook me for another person of my race.
Atmosphere: 1
Food: 2
Service: 1
Terrible!!!! The subway staff didn’t toast my sandwich. My sandwich meat was fridge cold. I addressed it, and I was told to leave. Use to eat at this location atleast once a week. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
One employee, for everything, does not work,manager need hire and pay 23 per hour
Atmosphere: 2
Food: 5
Service: 2
This place is so gross the guy working here barely put any meat on my sandwich like I could hear him scraping the container there was was maybe half a scoop on it and it looks disgusting I don't even wanna eat this thing ? he was rude too and had headphones in and couldn't understand what I was saying ? definitely avoiding this place in the future sucks cause it's right next to Starbucks so it would be super convenient to get food and a coffee
Sandwich bread was stale, staff is extremely slow.
Atmosphere: 1
Food: 2
Service: 1
Restroom closed all the time , not friendlyYou can not wash your hand also every time restroom closed
Atmosphere: 1
Food: 2
Service: 1
Bread is dry as hell. No coupons if you want to use coupons better visit other stores. The toppings are mediocre, usually they put more sauce but the toppings is minimal as hell like a 7 year old kid was served a dry turkey bacon sandwich. Staff seemed uninterested to help as well as they mostly talked with each other and when I asked lady about coupons I couldn’t use a coupon for a 6 inch rotisserie chicken. Not coming back and wouldn’t recommend anyone. ?
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Veggie Patty, Savory Rotisserie-Style Chicken Caesar Signature Wrap
They're really expensive and refused to take my coupon for no reason. You'd think they'd be held to a standard because its a chain but apparently not
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Disappointing Experience with Topping Portions and Misleading ChargesToday I visited this Subway location and was disappointed with the service and non-apparent ‘policies’ regarding topping portions and extra charges. Contrary to Subway's recommended guidelines, the portions of toppings were noticeably less than expected. When I asked for more pickles, the staff member gave me attitude and instructed another employee at the register to charge me extra for the additional veggies. I’m already paying >$10 for a sandwich that is mostly bread at this point, so it was disappointing to say the least.Then I was surprised to find that they charged for two bags, despite not providing any, adding $0.50 to my bill. We have contacted our credit card provider to dispute this unwarranted charge. This entire interaction felt unreasonable. In a previous visit at this location, I ordered sides and drinks with our sandwiches expecting the combo price, only to find on the receipt that they charged each item a la carte, resulting in a higher total cost. This lack of transparency in pricing is concerning and misleading for customers..I rent the extra mile on behalf of all the negative reviews I see here about unwarranted up-charges and submitted this feedback to the corporate office to reach the franchisee and corporate management so that they can address these issues and align this location’s practices with Subway's standards for customer satisfaction and transparency in pricing.I have been a Subway customer for as long as I can remember and I usually go to another location where I have never had these issues. Unfortunately, two for two with bad experiences at this location means I’ll be taking my business to another franchise location because on principle I refuse to be surprised with multiple up charges while being given attitude from the staff, no thanks. At the time of writing this they already have an abysmally low rating of 2.8 stars on Google maps due to similar issues of erroneous charges and bad attitudes, likely same on Yelp. At what point will the corporate office step in to save their brand reputation in Belmont, CA? It’s probably worth intervening considering this city alone has demographics like >28K residents with a median income of $180K+ . My guess is residents will either pass on the experience here all together or if they really want Subway they’ll go a mile away to the one in San Carlos, CA where they’re highly rated at 4.1 stars…I’d imagine the Belmont location has plenty of other unhappy customers who are not in the outlier population willing to give a review. I wonder how many others have just decided to go somewhere else and not bother giving feedback for this location? The remaining customers who go are likely sad with the experience or are first timers who will soon leave with a bad taste in their mouth
Atmosphere: 1
Food: 1
Service: 1
This is like the worst subway. I ordered online and even paid for it. And I’m at store still waiting 30 mins past my food should have been readied for pickup. The worst worst place to get a fast food as it sucks and is slower than a sit down meal. Please go to some other subway. They did the whole order wrong, bread wrong, sauce wrong and everything wrong.
Atmosphere: 1
Food: 1
Service: 1
I bought a pretzel but first had to wait along time for elder lady to stop sweeping the floor and wash hands. She looked in the back and said something to the person but did not request there help. A few weeks later I wanted a pretzel but saw the same lady sweeping the floor. NOT AGAIN!
Atmosphere: 3
Food: 5
Service: 1
This subway has the worst customer service ever!
Worse philly cheese sandwich I have ever had. ?? subway has become trash to say the least.
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