Disappointing Experience with Topping Portions and Misleading ChargesToday I visited this Subway location and was disappointed with the service and non-apparent ‘policies’ regarding topping portions and extra charges. Contrary to Subway's recommended guidelines, the portions of toppings were noticeably less than expected. When I asked for more pickles, the staff member gave me attitude and instructed another employee at the register to charge me extra for the additional veggies. I’m already paying >$10 for a sandwich that is mostly bread at this point, so it was disappointing to say the least.Then I was surprised to find that they charged for two bags, despite not providing any, adding $0.50 to my bill. We have contacted our credit card provider to dispute this unwarranted charge. This entire interaction felt unreasonable. In a previous visit at this location, I ordered sides and drinks with our sandwiches expecting the combo price, only to find on the receipt that they charged each item a la carte, resulting in a higher total cost. This lack of transparency in pricing is concerning and misleading for customers..I rent the extra mile on behalf of all the negative reviews I see here about unwarranted up-charges and submitted this feedback to the corporate office to reach the franchisee and corporate management so that they can address these issues and align this location’s practices with Subway's standards for customer satisfaction and transparency in pricing.I have been a Subway customer for as long as I can remember and I usually go to another location where I have never had these issues. Unfortunately, two for two with bad experiences at this location means I’ll be taking my business to another franchise location because on principle I refuse to be surprised with multiple up charges while being given attitude from the staff, no thanks. At the time of writing this they already have an abysmally low rating of 2.8 stars on Google maps due to similar issues of erroneous charges and bad attitudes, likely same on Yelp. At what point will the corporate office step in to save their brand reputation in Belmont, CA? It’s probably worth intervening considering this city alone has demographics like >28K residents with a median income of $180K+ . My guess is residents will either pass on the experience here all together or if they really want Subway they’ll go a mile away to the one in San Carlos, CA where they’re highly rated at 4.1 stars…I’d imagine the Belmont location has plenty of other unhappy customers who are not in the outlier population willing to give a review. I wonder how many others have just decided to go somewhere else and not bother giving feedback for this location? The remaining customers who go are likely sad with the experience or are first timers who will soon leave with a bad taste in their mouth
Atmosphere: 1
Food: 1
Service: 1
Dina Shrestha
This is like the worst subway. I ordered online and even paid for it. And I’m at store still waiting 30 mins past my food should have been readied for pickup. The worst worst place to get a fast food as it sucks and is slower than a sit down meal. Please go to some other subway. They did the whole order wrong, bread wrong, sauce wrong and everything wrong.
Atmosphere: 1
Food: 1
Service: 1
Mark S
I bought a pretzel but first had to wait along time for elder lady to stop sweeping the floor and wash hands. She looked in the back and said something to the person but did not request there help. A few weeks later I wanted a pretzel but saw the same lady sweeping the floor. NOT AGAIN!
Atmosphere: 3
Food: 5
Service: 1
Ko Kid
This subway has the worst customer service ever!
Pablo Ordaz
Worse philly cheese sandwich I have ever had. ?? subway has become trash to say the least.
Sharita B.
This is for 1073 Alameda dela pulgas it supposed to open at 7:30 I go in at 7:43 it's not set up that's so unprofessional if your open at 7:30 it should be for service not set up I was told to wait 10 min I didn't have 10 min I went there because it said they open at 7:30. Just know they're open but not ready for customers at 7:30.
Rob W.
I love sandwiches. And subway id cheap. Soooo. I would subway. It a 5 star but probably isn't fresh
Dayna M.
If I could give a negative 5 review I would. Placed 2 orders this past Saturday. The first was a bowl which, although it was good it was half filled leaving my daughter hungry for something else. We saw the pizza flatbread online and ordered that too. We placed order at 7:15 and had 45 minutes to spare to pick up. When I arrived at 7:20 the lights were off in the restaurant. They close at 8 pm . Luckily the door was ajar so I walked in. The man (noted in all the POOR reviews ) handed me literally the worst take out sandwich I've ever had. See picture below at what should have been a pizza. No sauce, NO cheese and literally 2 tomatoes and a couple of onions. I couldn't believe my eyes. Threw in the garbage and sent a review to Subway corporate. Received a joke of a response from them. I want my money back!!
Roy M.
I usually go to the place in San Mateo on Norfolk which is great but they weren't participating in the BOGO so I tried the Belmont store. Ordered curbside but had to go in after 20 minutes and two pings. Restroom out of order. Long waits for everybody, untidy. Won't go back.
Anderw H.
The way the Indian guy put no work into making my sandwich and messes up my order just proves that some people are A holes
Whoever is managing this subway needs to fire his employees & hire some new ones. The Indian guy, (didn't get his name) has a sarcastic voice. Showed no effort into wanting to work. Looked so down & gloomy. When I was about to pay, one of the employees dropped the receipt printer down & rolled over the pen holder towards me. No apology. No consideration. Not even a thank you when I stopped it from falling. There was a kid behind running around. Last time I checked, 10 year olds don't work. The ambiance at this location is so dead. The sandwich was okay but that's it. I didn't feel welcome to be providing service. I suggest hiring some teenagers because at least they'll have more energy then these employees
#ShakyaSanjeev
Bad customer services and they won't allow me to use restroom. Even I was there customer. Got go here.
Atmosphere: 1
Food: 1
Service: 1
GiGi A.
Indian guy employee was so rude for no reason, worst customer service I've encountered at a subway!
J W.
The owner of this Subway is horrible. Today I went to order a footlong for my son and asked for Mayo, he poured Ranch all over the sandwich because one of his employees put the wrong top on and it was labeled incorrectly. I told him you need to start over my son hates ranch, he took a knife and tried to wipe the ranch off.. come on dude is it that hard to honor the mistake and make a fresh sandwich? Apparently it is, he is that cheap and insensitive. Well you have officially lost my business!
Kevin S.
First off, no sign on the restroom saying it's employees only or any indication of you need to buy something first. Then when my coworker was just asking for the key, the guy gave a really irritated look, then proceeded to not help my coworker for his order. The other employee had to rush from the register to help him. They even got his order wrong when he repeated himself. If you like getting 1 star service, this is the stop for you.
Disappointing Experience with Topping Portions and Misleading ChargesToday I visited this Subway location and was disappointed with the service and non-apparent ‘policies’ regarding topping portions and extra charges. Contrary to Subway's recommended guidelines, the portions of toppings were noticeably less than expected. When I asked for more pickles, the staff member gave me attitude and instructed another employee at the register to charge me extra for the additional veggies. I’m already paying >$10 for a sandwich that is mostly bread at this point, so it was disappointing to say the least.Then I was surprised to find that they charged for two bags, despite not providing any, adding $0.50 to my bill. We have contacted our credit card provider to dispute this unwarranted charge. This entire interaction felt unreasonable. In a previous visit at this location, I ordered sides and drinks with our sandwiches expecting the combo price, only to find on the receipt that they charged each item a la carte, resulting in a higher total cost. This lack of transparency in pricing is concerning and misleading for customers..I rent the extra mile on behalf of all the negative reviews I see here about unwarranted up-charges and submitted this feedback to the corporate office to reach the franchisee and corporate management so that they can address these issues and align this location’s practices with Subway's standards for customer satisfaction and transparency in pricing.I have been a Subway customer for as long as I can remember and I usually go to another location where I have never had these issues. Unfortunately, two for two with bad experiences at this location means I’ll be taking my business to another franchise location because on principle I refuse to be surprised with multiple up charges while being given attitude from the staff, no thanks. At the time of writing this they already have an abysmally low rating of 2.8 stars on Google maps due to similar issues of erroneous charges and bad attitudes, likely same on Yelp. At what point will the corporate office step in to save their brand reputation in Belmont, CA? It’s probably worth intervening considering this city alone has demographics like >28K residents with a median income of $180K+ . My guess is residents will either pass on the experience here all together or if they really want Subway they’ll go a mile away to the one in San Carlos, CA where they’re highly rated at 4.1 stars…I’d imagine the Belmont location has plenty of other unhappy customers who are not in the outlier population willing to give a review. I wonder how many others have just decided to go somewhere else and not bother giving feedback for this location? The remaining customers who go are likely sad with the experience or are first timers who will soon leave with a bad taste in their mouth
Atmosphere: 1
Food: 1
Service: 1
This is like the worst subway. I ordered online and even paid for it. And I’m at store still waiting 30 mins past my food should have been readied for pickup. The worst worst place to get a fast food as it sucks and is slower than a sit down meal. Please go to some other subway. They did the whole order wrong, bread wrong, sauce wrong and everything wrong.
Atmosphere: 1
Food: 1
Service: 1
I bought a pretzel but first had to wait along time for elder lady to stop sweeping the floor and wash hands. She looked in the back and said something to the person but did not request there help. A few weeks later I wanted a pretzel but saw the same lady sweeping the floor. NOT AGAIN!
Atmosphere: 3
Food: 5
Service: 1
This subway has the worst customer service ever!
Worse philly cheese sandwich I have ever had. ?? subway has become trash to say the least.
This is for 1073 Alameda dela pulgas it supposed to open at 7:30 I go in at 7:43 it's not set up that's so unprofessional if your open at 7:30 it should be for service not set up I was told to wait 10 min I didn't have 10 min I went there because it said they open at 7:30. Just know they're open but not ready for customers at 7:30.
I love sandwiches. And subway id cheap. Soooo. I would subway. It a 5 star but probably isn't fresh
If I could give a negative 5 review I would. Placed 2 orders this past Saturday. The first was a bowl which, although it was good it was half filled leaving my daughter hungry for something else. We saw the pizza flatbread online and ordered that too. We placed order at 7:15 and had 45 minutes to spare to pick up. When I arrived at 7:20 the lights were off in the restaurant. They close at 8 pm . Luckily the door was ajar so I walked in. The man (noted in all the POOR reviews ) handed me literally the worst take out sandwich I've ever had. See picture below at what should have been a pizza. No sauce, NO cheese and literally 2 tomatoes and a couple of onions. I couldn't believe my eyes. Threw in the garbage and sent a review to Subway corporate. Received a joke of a response from them. I want my money back!!
I usually go to the place in San Mateo on Norfolk which is great but they weren't participating in the BOGO so I tried the Belmont store. Ordered curbside but had to go in after 20 minutes and two pings. Restroom out of order. Long waits for everybody, untidy. Won't go back.
The way the Indian guy put no work into making my sandwich and messes up my order just proves that some people are A holes
Restaurantji Recommends
Whoever is managing this subway needs to fire his employees & hire some new ones. The Indian guy, (didn't get his name) has a sarcastic voice. Showed no effort into wanting to work. Looked so down & gloomy. When I was about to pay, one of the employees dropped the receipt printer down & rolled over the pen holder towards me. No apology. No consideration. Not even a thank you when I stopped it from falling. There was a kid behind running around. Last time I checked, 10 year olds don't work. The ambiance at this location is so dead. The sandwich was okay but that's it. I didn't feel welcome to be providing service. I suggest hiring some teenagers because at least they'll have more energy then these employees
Bad customer services and they won't allow me to use restroom. Even I was there customer. Got go here.
Atmosphere: 1
Food: 1
Service: 1
Indian guy employee was so rude for no reason, worst customer service I've encountered at a subway!
The owner of this Subway is horrible. Today I went to order a footlong for my son and asked for Mayo, he poured Ranch all over the sandwich because one of his employees put the wrong top on and it was labeled incorrectly. I told him you need to start over my son hates ranch, he took a knife and tried to wipe the ranch off.. come on dude is it that hard to honor the mistake and make a fresh sandwich? Apparently it is, he is that cheap and insensitive. Well you have officially lost my business!
First off, no sign on the restroom saying it's employees only or any indication of you need to buy something first. Then when my coworker was just asking for the key, the guy gave a really irritated look, then proceeded to not help my coworker for his order. The other employee had to rush from the register to help him. They even got his order wrong when he repeated himself. If you like getting 1 star service, this is the stop for you.