I would not go to this Taco Bell ever again I had a coupon for four free tacos with a purchase the coupon was good thru the 15th of April it was the 15th they told me the coupon was good thru that day but the employee said it wasn't good for that I decided to cancel my order and get my money back so with the way I was treated by the employee I will never go back to 700 military West in Benicia CA again
Atmosphere: 2
Recommended dishes: Ground Beef Burrito, Taco
Guardian 452 (Ralph0)
I have been to Taco Bell hundreds of times in the past & always had a good walking in experience. This time was very different.They have a kiosk to replace humans to take your orders. Figuring out the menu structure for my simple order took FAR longer than normal but with experience this technology should go faster. But even with this innovation AND that they weren't busy at all, my 3 items took nearly 20 min. NOT what I had come to expect from FAST FOOD TACO BELL.When they finally called my name I saw the counter person throw in a handful of Diablo & salsa sauce when I had typed in 4 mediums only. When I asked for replacements I got a blank stare and another handful of diablo. I tried to get through that I wanted milder sauce but it was obvious he didn't understand me. It took another worker to get the right stuff for me by intervening in Spanish. I have no problem with immigrant workers but is it too much to expect that if their job is to interface with the public that they should be at least fluent enough in the language of the country they work in to communicate with the customers?Worse even with the machine entry, the order wasn't even close to what I had typed in. ALL 3 items were wrong. Yes I was in a hurry but I should have checked closer before I left. Especially after the clues of the sauce incident.I love Taco bell & will go back because of that but will be more vigilant about checking the order before leaving.Maybe rather than better customer service training, Taco Bell feels language is MY issue and I should simply brush up on my high school Spanish to make their work simplerParking: Tiny parking lot hard to negotiate in a truck.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Taco
CRISTOBAL LAMOZA
I work as a doordash and they never respond properly nor do they even turn to look at you to tell you that it is in preparation
Atmosphere: 1
Service: 1
Nicholas Evans
This place sucks, customer service is just as bad as the food. Sat behind someone for 15 minutes. We where the only 2 cars in the drive through. Also the employee looked like some child had a smug attitude and didn't give me any napkins or sauce.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Taco, Quesadilla
Sandeep Kumar
Very poor staffNo care for customerCustomers keep on waiting … employees don’t respond.All old ladies working at store don’t understand English and are very rudePoorest store in Benicia
Atmosphere: 1
Food: 1
Service: 1
Joseph Garay
It's still difficult to get used to using the kiosk instead of ordering at the counter. It's a good motivation to use the app so I at least can see additional deals.
Atmosphere: 5
Food: 5
Service: 5
Jay Vee
One for parking. The rest is a joke. Watch out for forks sticking together. This place doesn't allow bathroom use to pinche juerros (sp?) as I heard. The Hispanic woman with a headset got upset because I went for a fork and the plastic held 4 together. Yep, I'm after plastic fork Pink Panther. Reality, too many Hispanics not thinking. Jeremiah, Watch your step. Pitiful.
Atmosphere: 1
Sandeep Kandhol
Very poor staffExcept 2 employee, no employee understand EnglishAll old ladies working at taco bell are very rudeNo respect for customers... Clients keep on waiting they don't even tell them how much it is going to take to make their orderService is very poor
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco
Nancy Gifford
Overall good experience. The little park next door has been beautifully cleaned up and renovated - nice to just walk thru to it from The Benicia Bell's parking lot, about 10 steps over to the trees, grass and swings. Great Kids playground and benches around for ALL Esrth's children to enjoy!They need more than one bathroom key, Since there are 2 bathrooms but was told just 1 key for both. Strange. Not easy on this 50+ yr post babies bod... but thankfully no puddle after 10 to 15 minute wait on the young bloke who man's their drive thru window and had a drop mic moment I guess.
I would not go to this Taco Bell ever again I had a coupon for four free tacos with a purchase the coupon was good thru the 15th of April it was the 15th they told me the coupon was good thru that day but the employee said it wasn't good for that I decided to cancel my order and get my money back so with the way I was treated by the employee I will never go back to 700 military West in Benicia CA again
Atmosphere: 2
Recommended dishes: Ground Beef Burrito, Taco
I have been to Taco Bell hundreds of times in the past & always had a good walking in experience. This time was very different.They have a kiosk to replace humans to take your orders. Figuring out the menu structure for my simple order took FAR longer than normal but with experience this technology should go faster. But even with this innovation AND that they weren't busy at all, my 3 items took nearly 20 min. NOT what I had come to expect from FAST FOOD TACO BELL.When they finally called my name I saw the counter person throw in a handful of Diablo & salsa sauce when I had typed in 4 mediums only. When I asked for replacements I got a blank stare and another handful of diablo. I tried to get through that I wanted milder sauce but it was obvious he didn't understand me. It took another worker to get the right stuff for me by intervening in Spanish. I have no problem with immigrant workers but is it too much to expect that if their job is to interface with the public that they should be at least fluent enough in the language of the country they work in to communicate with the customers?Worse even with the machine entry, the order wasn't even close to what I had typed in. ALL 3 items were wrong. Yes I was in a hurry but I should have checked closer before I left. Especially after the clues of the sauce incident.I love Taco bell & will go back because of that but will be more vigilant about checking the order before leaving.Maybe rather than better customer service training, Taco Bell feels language is MY issue and I should simply brush up on my high school Spanish to make their work simplerParking: Tiny parking lot hard to negotiate in a truck.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Taco
I work as a doordash and they never respond properly nor do they even turn to look at you to tell you that it is in preparation
Atmosphere: 1
Service: 1
This place sucks, customer service is just as bad as the food. Sat behind someone for 15 minutes. We where the only 2 cars in the drive through. Also the employee looked like some child had a smug attitude and didn't give me any napkins or sauce.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Taco, Quesadilla
Very poor staffNo care for customerCustomers keep on waiting … employees don’t respond.All old ladies working at store don’t understand English and are very rudePoorest store in Benicia
Atmosphere: 1
Food: 1
Service: 1
It's still difficult to get used to using the kiosk instead of ordering at the counter. It's a good motivation to use the app so I at least can see additional deals.
Atmosphere: 5
Food: 5
Service: 5
One for parking. The rest is a joke. Watch out for forks sticking together. This place doesn't allow bathroom use to pinche juerros (sp?) as I heard. The Hispanic woman with a headset got upset because I went for a fork and the plastic held 4 together. Yep, I'm after plastic fork Pink Panther. Reality, too many Hispanics not thinking. Jeremiah, Watch your step. Pitiful.
Atmosphere: 1
Very poor staffExcept 2 employee, no employee understand EnglishAll old ladies working at taco bell are very rudeNo respect for customers... Clients keep on waiting they don't even tell them how much it is going to take to make their orderService is very poor
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco
Overall good experience. The little park next door has been beautifully cleaned up and renovated - nice to just walk thru to it from The Benicia Bell's parking lot, about 10 steps over to the trees, grass and swings. Great Kids playground and benches around for ALL Esrth's children to enjoy!They need more than one bathroom key, Since there are 2 bathrooms but was told just 1 key for both. Strange. Not easy on this 50+ yr post babies bod... but thankfully no puddle after 10 to 15 minute wait on the young bloke who man's their drive thru window and had a drop mic moment I guess.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Taco
It's a jack in the Crack in the hood.
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Can only order through a kiosk.Not really customer friendly.
Food: 4
Good food, fast customer service, easy to park, and clean restrooms.Parking: Easy in and out with a big vanWheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Taco Bell is taco bell. My only issue is I wish they would get everything in the bag that we ordered. Seems like something is always missing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ground Beef Burrito, Taco, Quesadilla
Forgot my taco took 30 minutes to even order when I walked inside the worst Taco Bell in the Bay
Atmosphere: 2
Food: 3
Service: 1
Rude very off putting demeanor slow service and very poorly prepared products tried to make me use kiosk and when refused used the kiosk herself