Been going to this location for years because it’s historically been dramatically better quality and service than other Chipotles in the east bay. Went on March 11th at 3:20 pm and received aggressive/poor service. Lots of new employee faces i’ve never seen. Not sure what’s going on but hope they reverse it.
Atmosphere: 5
Food: 5
Service: 1
T T
Chipotle hours the spot with clean and basic American Mexican food. I ordered the Barbacoa Bowl and it was enough for 2+ people.
Atmosphere: 3
Food: 3
Service: 4
Ken Lee
Ordered on line. The system said the meal will be ready in 10min. It took 55min. 55Min!! This is the second time the order took more than 30min to prep. Walkin is much faster.
Food: 3
Service: 2
Shay F
Not sure what was taking place with this location today but it was very disappointing. My food was skimpy and some of the staff were extremely rude so I didn’t dare say anything about it. Not typical of this location but rest assure I will not be returning I will drive extra to the location on San Pablo.
Atmosphere: 2
Food: 1
Service: 1
Agne Lukoseviciute
Hooked us up with epic protein portions and freebie chippies near closing time.
Food: 5
Service: 5
CA
My food was burnt to a crisp. I could smell it as soon as the Door Dash driver handed me the bag. I threw it in the trash. The workers obviously knew it was burnt and didn’t care.
Food: 1
Service: 1
Roberto Ibarra
I ordered barbacoa and was charged for brisket. When I asked them to correct their mistake they gave me attitude. I have noticed that their customer service is very poor.
Tyler Welch
I got severe food poisoning here on Monday, 11/18/24!!
Food: 1
Xiaojing Wang
Really irritating! I ordered barbacoa while the woman gave me smoked brisket! How? Why? I have to order another one online for my son who is very picky and threw the one. Just speechless
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito
Anthony Del Bene
Ordered a steak bowl and a meat cube was rotten. Like a piece from yesterday or a day before got mixed in.. Very disgusting. Will not be returning anytime soon.
The employees here truly believe the portion they give you comes out of their own paycheck. They ration the food like a 40 year old divorced man during a mid life crisis gets time with his children rationed by his ex-wife.
Atmosphere: 1
Food: 1
Service: 1
David V
Placed an order online. Arrived about 10 minutes after the confirmed pickup time on the Chipotle App. Order was not ready -- they did not seem to be trying to fulfill any of the online orders. Restaurant was nearly empty. Eventually they tried to make my order. First they were out of guac. No problem. Then they tried to make my burrito, about 15 minutes after they were supposed to have the order ready. First they got the order wrong. When I told them they had the wrong order, they tried again. Then they realized they were out of barbacoa, and asked the kitchen for more. That's when I gave up. I asked for a refund, since they weren't able to complete my order in a timely manner. They told me they can't issue refunds for online orders, and I have to call customer service. 10 minutes on the phone later, and I have a refund. Overall, 30+ minutes invested, and no food.
Ryan H
Wonderful staff always smiling and helpful.
Atmosphere: 5
Food: 5
Service: 5
Claudette Davis
Aww Man Great Service And Great Food!! I Had The Chicken Bowl!! It Was Delicious ? And Got Good Size Portion!!! ?
Been going to this location for years because it’s historically been dramatically better quality and service than other Chipotles in the east bay. Went on March 11th at 3:20 pm and received aggressive/poor service. Lots of new employee faces i’ve never seen. Not sure what’s going on but hope they reverse it.
Atmosphere: 5
Food: 5
Service: 1
Chipotle hours the spot with clean and basic American Mexican food. I ordered the Barbacoa Bowl and it was enough for 2+ people.
Atmosphere: 3
Food: 3
Service: 4
Ordered on line. The system said the meal will be ready in 10min. It took 55min. 55Min!! This is the second time the order took more than 30min to prep.
Walkin is much faster.
Food: 3
Service: 2
Not sure what was taking place with this location today but it was very disappointing. My food was skimpy and some of the staff were extremely rude so I didn’t dare say anything about it. Not typical of this location but rest assure I will not be returning I will drive extra to the location on San Pablo.
Atmosphere: 2
Food: 1
Service: 1
Hooked us up with epic protein portions and freebie chippies near closing time.
Food: 5
Service: 5
My food was burnt to a crisp. I could smell it as soon as the Door Dash driver handed me the bag. I threw it in the trash. The workers obviously knew it was burnt and didn’t care.
Food: 1
Service: 1
I ordered barbacoa and was charged for brisket. When I asked them to correct their mistake they gave me attitude. I have noticed that their customer service is very poor.
I got severe food poisoning here on Monday, 11/18/24!!
Food: 1
Really irritating! I ordered barbacoa while the woman gave me smoked brisket! How? Why? I have to order another one online for my son who is very picky and threw the one. Just speechless
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito
Ordered a steak bowl and a meat cube was rotten. Like a piece from yesterday or a day before got mixed in.. Very disgusting. Will not be returning anytime soon.
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
It's a chipotle, looks nice and clean
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Quesadilla
The employees here truly believe the portion they give you comes out of their own paycheck. They ration the food like a 40 year old divorced man during a mid life crisis gets time with his children rationed by his ex-wife.
Atmosphere: 1
Food: 1
Service: 1
Placed an order online.
Arrived about 10 minutes after the confirmed pickup time on the Chipotle App.
Order was not ready -- they did not seem to be trying to fulfill any of the online orders.
Restaurant was nearly empty.
Eventually they tried to make my order. First they were out of guac. No problem.
Then they tried to make my burrito, about 15 minutes after they were supposed to have the order ready. First they got the order wrong. When I told them they had the wrong order, they tried again. Then they realized they were out of barbacoa, and asked the kitchen for more. That's when I gave up.
I asked for a refund, since they weren't able to complete my order in a timely manner. They told me they can't issue refunds for online orders, and I have to call customer service.
10 minutes on the phone later, and I have a refund.
Overall, 30+ minutes invested, and no food.
Wonderful staff always smiling and helpful.
Atmosphere: 5
Food: 5
Service: 5
Aww Man Great Service And Great Food!! I Had The Chicken Bowl!! It Was Delicious ? And Got Good Size Portion!!! ?
Parking: In Berkeley California On Gilman Street
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Bowl
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