Nice neighborhood coffee place with ample seating, tasty food and fast wifi.
Atmosphere: 5
Food: 5
Service: 5
Aisha Strong
I have been coming to this establishment since it was known as Mo Joe’s. The previous owner was amazing—always friendly, welcoming, and personable. Because this is a community neighborhood café within walking distance of my home, I wanted to continue supporting it when it became Helacio’s Deli & Café under new ownership.
My family and I have continued to patronize the café, even though we’ve noticed prices have increased. However, after today’s experience, I will think twice about returning.
Today, my kids and I made a 15-minute walk to the café shortly before closing. We ordered smoothies and a matcha latte and paid for our items. After completing the transaction, I realized I had forgotten to enter my phone number at checkout to receive my reward points. Before leaving, I asked the owner if it was possible to still add the points to my purchase. He told me no, explaining that the number needed to be entered before the transaction went through.
While I understand policies, his response was very matter-of-fact and dismissive. He didn’t seem to care that I was upset and made no effort to offer a solution, such as refunding or reversing the transaction so it could be processed correctly. Considering that I have supported this café for over 10 years—both under the old and new ownership—I was really disappointed by the lack of customer service.
The interaction left such a negative impression that even my 7-year-old daughter noticed the change and commented, “This place has changed, Mom.”
I truly value supporting local businesses, but positive customer service makes all the difference, and today’s experience fell far short of that.
Service: 1
Alyssa Alioto
I love this place! I have been going here since it opened and it has always been wonderful. Everyone is always so kind and welcoming, and the food is great. They are also very fast, which means my family can always get food when we are in a rush.
Atmosphere: 5
Food: 5
Service: 5
Peter Shipley
A simple Cafe with good sandwiches
Atmosphere: 5
Food: 5
Service: 5
Margaux Wilson
As a native New Yorker this was a very disappointing experience. I ordered a scrambled egg on a bagel and had to throw the whole thing out. Right in front of me they pulled a store bought bagel from the bag, cracked an egg in a bowl and stuck it in the microwave, YES THE MICROWAVE. The bagel was soggy and inedible.
Food: 1
Oldhogleg
Service was horrible. It took about a half hour before someone finally decided to take my order even though I asked if I could give my order during the half hour wait. I order a three egg omelet. When I was given the bill it was for $57. I informed them they gave me someone else's bill. Then they gave me another one fore $35 for a simple omelet. I asked them why are there two tax charges and was told the second one was for tip. I laughed and said the service was horrible so forget that! That dropped it down to $28. This place was where I used to eat before and felt nostalgic eating here again. Never coming back hear again.
Mel Buck
Good food to put you in a good mood! Employees full of smiles. Uplifting music, bright and airy, lots of seating. Add Star Wars Legos and local artwork for sale, and you have a great combo. Will be back some day for ice cream!
Atmosphere: 5
Food: 5
Service: 5
Patrick Skelly
The Lego decor is very charming! The food tastes good, it's a little pricey for something you could so easily make at home, but maybe that's more of a critique of cafes in general than of this place specifically. The service was very friendly, I enjoyed the spot.
Atmosphere: 5
Food: 4
Service: 5
Rayann Larsen
Tuna sandwich was perfect- not too much mayo! Beet salad is amazing.
Wonderful place! ☕️ The coffee is excellent – rich and flavorful. The staff is always friendly and welcoming, creating a cozy atmosphere. Everything is clean and well-kept, making it a pleasant spot to relax. 🪑🥪 The sandwiches and snacks are fresh and delicious, with great salads and smoothies to choose from. A perfect mix of quality, comfort, and service — definitely a place you’ll want to come back to!
Atmosphere: 5
Food: 5
Service: 5
Gio Negrete
10/10 – Absolutely delicious! I’m a huge coffee lover, and the iced white mocha I got here was next level! I also had the Helacios sandwich, and wow… the ingredients were so fresh and flavorful. I only ate half at first because I didn’t want it to end! And the little Star Wars touches? So cute and personal — you can really feel the love in this place. Can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Lost
The food is SO good -- the smoothies & agua frescas are made with real fruit, the sandwiches taste homemade in the best way, and the pricing is frankly excellent (a tall order these days). The Star Wars & Mario memorabilia that's peppered throughout the room really up the local deli vibe.
Atmosphere: 5
Food: 5
Service: 5
YTZHACK HEBER
Espresso, bellow average. Too much water. Very stall flavor.
Nice neighborhood coffee place with ample seating, tasty food and fast wifi.
Atmosphere: 5
Food: 5
Service: 5
I have been coming to this establishment since it was known as Mo Joe’s. The previous owner was amazing—always friendly, welcoming, and personable. Because this is a community neighborhood café within walking distance of my home, I wanted to continue supporting it when it became Helacio’s Deli & Café under new ownership.
My family and I have continued to patronize the café, even though we’ve noticed prices have increased. However, after today’s experience, I will think twice about returning.
Today, my kids and I made a 15-minute walk to the café shortly before closing. We ordered smoothies and a matcha latte and paid for our items. After completing the transaction, I realized I had forgotten to enter my phone number at checkout to receive my reward points. Before leaving, I asked the owner if it was possible to still add the points to my purchase. He told me no, explaining that the number needed to be entered before the transaction went through.
While I understand policies, his response was very matter-of-fact and dismissive. He didn’t seem to care that I was upset and made no effort to offer a solution, such as refunding or reversing the transaction so it could be processed correctly. Considering that I have supported this café for over 10 years—both under the old and new ownership—I was really disappointed by the lack of customer service.
The interaction left such a negative impression that even my 7-year-old daughter noticed the change and commented, “This place has changed, Mom.”
I truly value supporting local businesses, but positive customer service makes all the difference, and today’s experience fell far short of that.
Service: 1
I love this place! I have been going here since it opened and it has always been wonderful. Everyone is always so kind and welcoming, and the food is great. They are also very fast, which means my family can always get food when we are in a rush.
Atmosphere: 5
Food: 5
Service: 5
A simple Cafe with good sandwiches
Atmosphere: 5
Food: 5
Service: 5
As a native New Yorker this was a very disappointing experience. I ordered a scrambled egg on a bagel and had to throw the whole thing out. Right in front of me they pulled a store bought bagel from the bag, cracked an egg in a bowl and stuck it in the microwave, YES THE MICROWAVE. The bagel was soggy and inedible.
Food: 1
Service was horrible. It took about a half hour before someone finally decided to take my order even though I asked if I could give my order during the half hour wait. I order a three egg omelet. When I was given the bill it was for $57. I informed them they gave me someone else's bill. Then they gave me another one fore $35 for a simple omelet. I asked them why are there two tax charges and was told the second one was for tip. I laughed and said the service was horrible so forget that! That dropped it down to $28. This place was where I used to eat before and felt nostalgic eating here again. Never coming back hear again.
Good food to put you in a good mood! Employees full of smiles. Uplifting music, bright and airy, lots of seating. Add Star Wars Legos and local artwork for sale, and you have a great combo. Will be back some day for ice cream!
Atmosphere: 5
Food: 5
Service: 5
The Lego decor is very charming! The food tastes good, it's a little pricey for something you could so easily make at home, but maybe that's more of a critique of cafes in general than of this place specifically. The service was very friendly, I enjoyed the spot.
Atmosphere: 5
Food: 4
Service: 5
Tuna sandwich was perfect- not too much mayo! Beet salad is amazing.
Atmosphere: 5
Food: 5
Service: 5
Really great people!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wonderful place! ☕️ The coffee is excellent – rich and flavorful. The staff is always friendly and welcoming, creating a cozy atmosphere. Everything is clean and well-kept, making it a pleasant spot to relax. 🪑🥪 The sandwiches and snacks are fresh and delicious, with great salads and smoothies to choose from. A perfect mix of quality, comfort, and service — definitely a place you’ll want to come back to!
Atmosphere: 5
Food: 5
Service: 5
10/10 – Absolutely delicious!
I’m a huge coffee lover, and the iced white mocha I got here was next level! I also had the Helacios sandwich, and wow… the ingredients were so fresh and flavorful. I only ate half at first because I didn’t want it to end! And the little Star Wars touches? So cute and personal — you can really feel the love in this place. Can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
The food is SO good -- the smoothies & agua frescas are made with real fruit, the sandwiches taste homemade in the best way, and the pricing is frankly excellent (a tall order these days). The Star Wars & Mario memorabilia that's peppered throughout the room really up the local deli vibe.
Atmosphere: 5
Food: 5
Service: 5
Espresso, bellow average.
Too much water. Very stall flavor.
Atmosphere: 5
Food: 3
Service: 5
Good coffee
Atmosphere: 5
Food: 5
Service: 5
Loading...