This is a terribly unfriendly store. They allow crazy long lines, have terrible produce; the store is an unhappy mess.
Mila M.
I don't know why the ladies that work at the deli are so unhappy and unfriendly. And they are extremely slow. I waited in line behind two people for 35 min. Everytime I go there if there's a few people in line it seems to take a very long time . You would think management would notice as well. But I think what gets me the most is how unfriendly they are. I don't need them to be happy to see me. But I don't want to feel uncomfortable ordering from them like I'm putting them out. I have to go to them. It's set up that way. I have no choice. If you don't like people you shouldn't work with customers. Kindness goes a long way.
David I.
had to come back twice because the dumb bagger forgot to put not 1 item but 2 items in my bag. inexcusable was beyond frustrated and they don't seem to give a rats ass that you have to take time to come back not once but twice. hire people who know what they're doing.
Alice K.
I'm so sick of these stores trying to force customers to use self checkout! I WON'T do it. You're trying to eliminate jobs. Shame on you! Trader Joe's doesn't have self checkout. Maybe I'll start doing all my grocery shopping there!
Steve C.
This is a subpar grocery store. The fruit and veg is always on the verge of going bad. The milk selection is super limited. The bakery items are basically non-existent. All that would be excusable for a city-center grocery store struggling to get by, but this place takes it to another level by just not caring. The place is always filthy with trash strewn all over. The parking lot is dangerous with holes and pits all over. The staff is also terrible. They are totally unhelpful and can't really pay attention to anything going on.
Jacqueline F.
This was never a haunt for me because I no longer live in the area. Three of the most miserable years of my life. So much for the joys of Berkeley Hills living! Anyhow, I came by here to get some stuff for the holiday, Cheeseboard had a huge line and after surgery, I wasn't going to wait. I'm an Andronicos girl, but this place was closer to the Cheeseboard and I came here. It wasn't as busy as I expected. It was nice and Christmassy. I found what I wanted right away. It's a clean store and I was confident that if I'd gone into the bathroom, that it would be clean, unlike the bathroom in El Cerrito. The only issue is that I was looking for some Mexican corn chips and the El Cerrito Store has them. For some reason, they don't have them here. Probably, not a lot of Mexican people. But as a non-Mexican woman, who likes some of their chips (which says a lot because I don't eat chips from other countries - England/France ...no thanks). But they lose a star for having plenty of food for fancy folks but nothing really for those of us with less fancy tastes in chips. I had a former friend from high school who used to work there and I remember running into her once. I was hoping that I'd run into her. No such luck. Last time I saw her was over 20 years ago and when I've come in, I've stopped asking for her. I'm not in the area much, but if I need to get something and don't want to traverse the aisles of Andronicos, I will definitely stop in for something.
William L.
I've been going to the Shattuck Safeway's on and off for over two decades. My other local shopping choices that I frequent are Sprouts and Trader Joe's. Occasionally Whole Foods for their organic roast chicken, bakery items, hot foods & soups, to go, and an occasional specialty item. Generally, speaking, Safeway is a great place for a lot of items at better prices equivalent in quality to even Whole Foods. But you have to shop for a while to figure it out. For the last decade, it has increased its offerings of organic vegetables, frozen items, as well as can and bottle food products. If I can buy organic product at Safeway's, although Whole Foods may have it, I'll buy it at Safeway's. Safeway's also offers a lot of two-for-one deals & discounts if you are a member . They even started to offer a lot of even better deals, if you scan specific coupons posted on the shelf. For some reason, although I'm pretty good at digital technology, I am not able to always do that successfully and it's frustrating. My real complaint is if I'm already a member and you have my information, my telephone number, to confirm at check out, why are you putting me through the trouble of separately scanning coupons digitally an item at a time? And often with such difficulty that I give up? And then I feel cheated because I didn't get a better deal than membership!?! It's like you're competing with your own decades-long established membership discount program and defeating it. Or putting us through two steps towards the same end. Otherwise, I would've given you a five star. Hopefully you'll resolve this.
Noah F.
Bathroom door lock does not work... they could've at least put a sign on the door. Had two people walk in on me in the bathroom. Ridiculous
Joshua M.
I travel for work and one of my favorite places to get a sandwich from is Safeway. I always get the same sandwich every time I go. Davida at the sandwich counter has made by far the best damn sandwich I have ever had from any Safeway!
Ron G.
I have visited this Safeway a few times and have found it to be pretty average. While the store is nicely laid out and has most of the essentials, it can be difficult to find someone to help you out when you need it. I have also noticed that they seem to lose their liquor license once a year, which can be frustrating.On the positive side, the store does offer a student discount, which is nice. And while the selection of more independent and bougie brands is limited, they do have a good selection of mainstream brands. The produce and meat sections are decently stocked and well maintained.One thing that has improved my experience at this Safeway is downloading their app. There are great deals and coupons for rewards members that have made my trips more affordable. However, even with the app, I wouldn't rate this store higher than 3 stars.Overall, this Safeway is fine for a quick grocery run, but don't expect the best customer service or a wide selection of unique items. It's a solid option for essentials, but if you're looking for something more specialized, you may want to try elsewhere.
El Cerrito Safeway is closer to us, so we don't come here often, but the service woman at the deli counter here today had an attitude. My husband asked her if he could taste a small piece of Chipotle chicken. She kept asking him if he was going to buy it. Well, wasn't it obvious he was not sure and that was why he requested a sample? She then said "No, we don't give out the samples." Mr. or Ms. Safeway management, Was it Safeway's policy or she was making it up, but if your store has a money back guarantee on our purchase, doesn't it make sense if we taste it first instead of buying it and ending up returning it? or if Safeway gives out the samples, your store is going to go bankrupt? It was either a bad store policy or a bad employee, or combination of both. But it was totally unpleasant!
Thomas C.
I know that food INFLATION is going up everywhere, but this Safeway in Berkeley is jacking up the price of food that is ready to be thrown out aka near "expiration date" aka "50% off." So the NEW "sale price" is now what the regular price was a few weeks ago and it's going to be moldy twice as fast. FJB! And FU Democrat voters for voting for this Build Back Better Bull & Green New Deal Bull! Y'all screwed up your cities, state, and now the whole country. Slow clap. Food was not this expensive before Biden screwed everything up!
Denise S.
Their restroom was THE worst bathroom I've ever seen - the smell, the black mold, the broken toilet seat. Can't believe this could pass Board of Health standards. Obviously has never been cleaned and it makes you wonder what else is going on behind the scenes there. Won't be going back.
WitchesKnowBest S.
Went in there Jan. 16, 2023 to get milk & some chicken. Dairy case smelled like rotting corpses and poultry & meat area worse. How did it get so bad? Not appetizing.
Anytra Henderson
One of the smaller store however every clean and friendly staff.
This is a terribly unfriendly store. They allow crazy long lines, have terrible produce; the store is an unhappy mess.
I don't know why the ladies that work at the deli are so unhappy and unfriendly. And they are extremely slow. I waited in line behind two people for 35 min. Everytime I go there if there's a few people in line it seems to take a very long time . You would think management would notice as well. But I think what gets me the most is how unfriendly they are. I don't need them to be happy to see me. But I don't want to feel uncomfortable ordering from them like I'm putting them out. I have to go to them. It's set up that way. I have no choice. If you don't like people you shouldn't work with customers. Kindness goes a long way.
had to come back twice because the dumb bagger forgot to put not 1 item but 2 items in my bag. inexcusable was beyond frustrated and they don't seem to give a rats ass that you have to take time to come back not once but twice. hire people who know what they're doing.
I'm so sick of these stores trying to force customers to use self checkout! I WON'T do it. You're trying to eliminate jobs. Shame on you! Trader Joe's doesn't have self checkout. Maybe I'll start doing all my grocery shopping there!
This is a subpar grocery store. The fruit and veg is always on the verge of going bad. The milk selection is super limited. The bakery items are basically non-existent. All that would be excusable for a city-center grocery store struggling to get by, but this place takes it to another level by just not caring. The place is always filthy with trash strewn all over. The parking lot is dangerous with holes and pits all over. The staff is also terrible. They are totally unhelpful and can't really pay attention to anything going on.
This was never a haunt for me because I no longer live in the area. Three of the most miserable years of my life. So much for the joys of Berkeley Hills living! Anyhow, I came by here to get some stuff for the holiday, Cheeseboard had a huge line and after surgery, I wasn't going to wait. I'm an Andronicos girl, but this place was closer to the Cheeseboard and I came here. It wasn't as busy as I expected. It was nice and Christmassy. I found what I wanted right away. It's a clean store and I was confident that if I'd gone into the bathroom, that it would be clean, unlike the bathroom in El Cerrito. The only issue is that I was looking for some Mexican corn chips and the El Cerrito Store has them. For some reason, they don't have them here. Probably, not a lot of Mexican people. But as a non-Mexican woman, who likes some of their chips (which says a lot because I don't eat chips from other countries - England/France ...no thanks). But they lose a star for having plenty of food for fancy folks but nothing really for those of us with less fancy tastes in chips. I had a former friend from high school who used to work there and I remember running into her once. I was hoping that I'd run into her. No such luck. Last time I saw her was over 20 years ago and when I've come in, I've stopped asking for her. I'm not in the area much, but if I need to get something and don't want to traverse the aisles of Andronicos, I will definitely stop in for something.
I've been going to the Shattuck Safeway's on and off for over two decades. My other local shopping choices that I frequent are Sprouts and Trader Joe's. Occasionally Whole Foods for their organic roast chicken, bakery items, hot foods & soups, to go, and an occasional specialty item. Generally, speaking, Safeway is a great place for a lot of items at better prices equivalent in quality to even Whole Foods. But you have to shop for a while to figure it out. For the last decade, it has increased its offerings of organic vegetables, frozen items, as well as can and bottle food products. If I can buy organic product at Safeway's, although Whole Foods may have it, I'll buy it at Safeway's. Safeway's also offers a lot of two-for-one deals & discounts if you are a member . They even started to offer a lot of even better deals, if you scan specific coupons posted on the shelf. For some reason, although I'm pretty good at digital technology, I am not able to always do that successfully and it's frustrating. My real complaint is if I'm already a member and you have my information, my telephone number, to confirm at check out, why are you putting me through the trouble of separately scanning coupons digitally an item at a time? And often with such difficulty that I give up? And then I feel cheated because I didn't get a better deal than membership!?! It's like you're competing with your own decades-long established membership discount program and defeating it. Or putting us through two steps towards the same end. Otherwise, I would've given you a five star. Hopefully you'll resolve this.
Bathroom door lock does not work... they could've at least put a sign on the door. Had two people walk in on me in the bathroom. Ridiculous
I travel for work and one of my favorite places to get a sandwich from is Safeway. I always get the same sandwich every time I go. Davida at the sandwich counter has made by far the best damn sandwich I have ever had from any Safeway!
I have visited this Safeway a few times and have found it to be pretty average. While the store is nicely laid out and has most of the essentials, it can be difficult to find someone to help you out when you need it. I have also noticed that they seem to lose their liquor license once a year, which can be frustrating.On the positive side, the store does offer a student discount, which is nice. And while the selection of more independent and bougie brands is limited, they do have a good selection of mainstream brands. The produce and meat sections are decently stocked and well maintained.One thing that has improved my experience at this Safeway is downloading their app. There are great deals and coupons for rewards members that have made my trips more affordable. However, even with the app, I wouldn't rate this store higher than 3 stars.Overall, this Safeway is fine for a quick grocery run, but don't expect the best customer service or a wide selection of unique items. It's a solid option for essentials, but if you're looking for something more specialized, you may want to try elsewhere.
Restaurantji Recommends
El Cerrito Safeway is closer to us, so we don't come here often, but the service woman at the deli counter here today had an attitude. My husband asked her if he could taste a small piece of Chipotle chicken. She kept asking him if he was going to buy it. Well, wasn't it obvious he was not sure and that was why he requested a sample? She then said "No, we don't give out the samples." Mr. or Ms. Safeway management, Was it Safeway's policy or she was making it up, but if your store has a money back guarantee on our purchase, doesn't it make sense if we taste it first instead of buying it and ending up returning it? or if Safeway gives out the samples, your store is going to go bankrupt? It was either a bad store policy or a bad employee, or combination of both. But it was totally unpleasant!
I know that food INFLATION is going up everywhere, but this Safeway in Berkeley is jacking up the price of food that is ready to be thrown out aka near "expiration date" aka "50% off." So the NEW "sale price" is now what the regular price was a few weeks ago and it's going to be moldy twice as fast. FJB! And FU Democrat voters for voting for this Build Back Better Bull & Green New Deal Bull! Y'all screwed up your cities, state, and now the whole country. Slow clap. Food was not this expensive before Biden screwed everything up!
Their restroom was THE worst bathroom I've ever seen - the smell, the black mold, the broken toilet seat. Can't believe this could pass Board of Health standards. Obviously has never been cleaned and it makes you wonder what else is going on behind the scenes there. Won't be going back.
Went in there Jan. 16, 2023 to get milk & some chicken. Dairy case smelled like rotting corpses and poultry & meat area worse. How did it get so bad? Not appetizing.
One of the smaller store however every clean and friendly staff.