Staff is rude and tries to charge more than advertised prices.
Atmosphere: 1
Food: 1
Service: 1
Sarah Olson
Do NOT order here online. I never write reviews, but I feel I need to warn everyone. They don't take any sort of coupons, despite being on multiple sites that have deals offered (Doordash, snackpass, etc.). TWICE I have gone in and they refuse to make my online order because it has a discount applied, even after I already paid for it! Staff is not receptive to solving this issue, and said I could take it up with Doordash or pay AGAIN in store for a new sandwich. I have tried reporting them to Subway corporate.
Food: 1
Service: 1
Kenny blanco cayetano
They don’t accept the coupons that the subway company sent me to my home. What kind of joke, what kind of nonsense service is this.
Atmosphere: 1
Service: 1
Dalon Li
Their actual prices differ from the menu prices, the cashier doesn’t tell you about it until after you’ve paid.
Atmosphere: 2
Food: 3
Service: 2
Satnam Singh
Subway app says they accepts coupons, they denied an order with coupon and still charged me
Service: 1
Jiahui Yang
The WORST subway I've ever seen. 🚫 Don't try it! Food is typical subway food, but the servers show extremely bad attitude. Placed order through snackpass and went there for picking up. They basically kick you out of the door for waiting even tough the store is pretty empty (no one inside actually). Asked them to cancel the order but they just refused. My friends basically experience same things. Do go unless they fire the staffs.
Atmosphere: 1
Food: 1
Service: 1
Liam Parker
It’s subway
Grant Yang
Food is typical subway fare, the people are completely terrible. If you try to redeem the free items or discount promotions, they just reject your order. They are also extremely rude, and when I went to go pick up an online order one time, I was turned away and order was cancelled out of spite, simply because I showed up early. If you want mid sandwiches, go to the other subway in the area.
Atmosphere: 1
Food: 2
Service: 1
Nazar Ospanov
Terrible service: stray artillery distance away from it
Atmosphere: 1
Food: 3
Service: 1
k quezada
The young lady serving on the evening of Saturday October 5 closed the store early and refused to offer service. Will not be returning
I came to pick up an online order, the woman server asked me to wait outside and did not allow me to stand in the store waiting, so rude and unfriendly
Service: 1
Christopher Angelo
I would like to report the owner of this subway for not meeting franchise standards.
I am a student at UC Berkeley which is located directly across the street, and I have eaten at this Hearst Ave location on 4 different occasions. Each time I visited said location I have observed behaviors and practices that don’t align with other Subway restaurants I have visited. First, when I asked about the “Sub of the Day” special, I was told by different staff members on separate days that this particular location does not participate in this offer. Second, the door is always propped open, even on hot days & I have observed a considerable amount of flys circling around the service bar where the produce and meat products are located. Third, on each visit, I have noticed that the air conditioner is never turned on & when entering the facility to order It took only a few minutes to become drenched with sweat. Fourth, the staff at this location have been consistently rude, and behave as if it is a chore to execute their job criteria. Finally, it seems to me that the owner of this franchise is aiming to maximize profits by not offering “Sub of the Day” deals & reduce energy their energy bill by not turning the air conditioner on. This is not only cruel abuse for the staff that work at this location, but also an inconvenience for customers, and an opportunity to compromise the integrity of the food being served, as higher temperatures create optimal conditions for bacteria to thrive. Moving forward, I think that this location needs to improve their business practices as they do not seem to reflect the standards of the Subway brand , while also posing health risks to both consumers and staff. Before reaching out to the local health department, I wanted to share this information with your company & give your team an opportunity to rectify the problem. Thank you for your time.
Atmosphere: 1
Food: 1
Service: 1
Shriram S
First off, they are rude and offer terrible service, secondly some people have a problem with attitude. I was charged extra for asking for more onion slices, which is fine but the person commented, "be careful when you ask for more next time." I don't understand the meaning of it.
Unlike some people, who cannot keep their mouth shut while serving their customers, I can make a judicious decision to go eat elsewhere, even if it costs double or triple their second rated sandwich.
Atmosphere: 1
Food: 1
Service: 1
Bruce Kim
They will decline your order if you try to use any promotional deals. Doesn’t make good sandwiches either.
Atmosphere: 2
Food: 2
Service: 1
Arya Joshipura
Extremely rude service/ staff for expensive sandwich with at least a quarter of the ingredients almost never there.
Staff is rude and tries to charge more than advertised prices.
Atmosphere: 1
Food: 1
Service: 1
Do NOT order here online. I never write reviews, but I feel I need to warn everyone. They don't take any sort of coupons, despite being on multiple sites that have deals offered (Doordash, snackpass, etc.). TWICE I have gone in and they refuse to make my online order because it has a discount applied, even after I already paid for it! Staff is not receptive to solving this issue, and said I could take it up with Doordash or pay AGAIN in store for a new sandwich. I have tried reporting them to Subway corporate.
Food: 1
Service: 1
They don’t accept the coupons that the subway company sent me to my home. What kind of joke, what kind of nonsense service is this.
Atmosphere: 1
Service: 1
Their actual prices differ from the menu prices, the cashier doesn’t tell you about it until after you’ve paid.
Atmosphere: 2
Food: 3
Service: 2
Subway app says they accepts coupons, they denied an order with coupon and still charged me
Service: 1
The WORST subway I've ever seen. 🚫 Don't try it! Food is typical subway food, but the servers show extremely bad attitude. Placed order through snackpass and went there for picking up. They basically kick you out of the door for waiting even tough the store is pretty empty (no one inside actually). Asked them to cancel the order but they just refused. My friends basically experience same things. Do go unless they fire the staffs.
Atmosphere: 1
Food: 1
Service: 1
It’s subway
Food is typical subway fare, the people are completely terrible. If you try to redeem the free items or discount promotions, they just reject your order. They are also extremely rude, and when I went to go pick up an online order one time, I was turned away and order was cancelled out of spite, simply because I showed up early. If you want mid sandwiches, go to the other subway in the area.
Atmosphere: 1
Food: 2
Service: 1
Terrible service: stray artillery distance away from it
Atmosphere: 1
Food: 3
Service: 1
The young lady serving on the evening of Saturday October 5 closed the store early and refused to offer service. Will not be returning
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I came to pick up an online order, the woman server asked me to wait outside and did not allow me to stand in the store waiting, so rude and unfriendly
Service: 1
I would like to report the owner of this subway for not meeting franchise standards.
I am a student at UC Berkeley which is located directly across the street, and I have eaten at this Hearst Ave location on 4 different occasions. Each time I visited said location I have observed behaviors and practices that don’t align with other Subway restaurants I have visited. First, when I asked about the “Sub of the Day” special, I was told by different staff members on separate days that this particular location does not participate in this offer. Second, the door is always propped open, even on hot days & I have observed a considerable amount of flys circling around the service bar where the produce and meat products are located. Third, on each visit, I have noticed that the air conditioner is never turned on & when entering the facility to order It took only a few minutes to become drenched with sweat. Fourth, the staff at this location have been consistently rude, and behave as if it is a chore to execute their job criteria. Finally, it seems to me that the owner of this franchise is aiming to maximize profits by not offering “Sub of the Day” deals & reduce energy their energy bill by not turning the air conditioner on. This is not only cruel abuse for the staff that work at this location, but also an inconvenience for customers, and an opportunity to compromise the integrity of the food being served, as higher temperatures create optimal conditions for bacteria to thrive. Moving forward, I think that this location needs to improve their business practices as they do not seem to reflect the standards of the Subway brand , while also posing health risks to both consumers and staff. Before reaching out to the local health department, I wanted to share this information with your company & give your team an opportunity to rectify the problem. Thank you for your time.
Atmosphere: 1
Food: 1
Service: 1
First off, they are rude and offer terrible service, secondly some people have a problem with attitude. I was charged extra for asking for more onion slices, which is fine but the person commented, "be careful when you ask for more next time." I don't understand the meaning of it.
Unlike some people, who cannot keep their mouth shut while serving their customers, I can make a judicious decision to go eat elsewhere, even if it costs double or triple their second rated sandwich.
Atmosphere: 1
Food: 1
Service: 1
They will decline your order if you try to use any promotional deals. Doesn’t make good sandwiches either.
Atmosphere: 2
Food: 2
Service: 1
Extremely rude service/ staff for expensive sandwich with at least a quarter of the ingredients almost never there.
Atmosphere: 1
Food: 1
Service: 1
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