Every time I come to this Taco Bell near the Berkeley campus, it’s a horrible experience. The customer service is consistently poor, and on two separate occasions I’ve dealt with extremely unprofessional behavior from a woman who claims she is the manager. When I asked to speak to a manager to address concerns, she said she was the manager and made no effort to resolve anything. Beyond the attitude, the biggest issue is sanitation. Employees repeatedly touch money, counters, and other surfaces and then handle food without changing their gloves. The surfaces are visibly dirty, and basic food safety practices are clearly not being followed. I have several videos documenting this, which is honestly alarming for a place serving food. I’ve tried reaching out to corporate multiple times, but it doesn’t seem like anyone is being held accountable. That’s disappointing, especially given that this location serves a large student population. UC Berkeley students are a major part of what keeps nearby businesses running, and being treated this poorly is unacceptable. What makes this even more frustrating is that many businesses around Berkeley take pride in great customer service and being positive representatives of the community. This location does not meet that standard at all. Whoever owns or operates this Taco Bell needs to be aware that the people representing them are damaging the business’s reputation and failing the community they serve. I would not recommend this location unless serious changes are made in both management and sanitation practices.
Atmosphere: 1
Food: 1
Service: 1
Sayed Haider
Great Job
Atmosphere: 5
Food: 5
Service: 5
Attiq 1412
Staf was not good.
Service: 1
Jose Cervantes
I spend in between 30 to 49 dollar worth off food as i pulled up to a place to eat with my family.. it was gross there was a small cockroach on the tomato i went back to give them there food and all he wanted to give me another chapulla instead of trying to refund me my money
Maaz Muhammad
Fine for super late night grub because well nothing else is open in the area (I think everywhere else closes by 2 or 3).
Service is quite hostile. Asked for a “3 taco combo”. Guy asks me what number is that combo, I was like I don’t know, just the 3 taco combo. He gets mad at me and says “how am I supposed to know what that is? What is 3 tacos?” I finally consult the menu and tell him it’s combo #2. Veg bizarre.
You have to ask the staff for things like forks and such which is quite annoying as they are generally quite slow.
Food is meh even for Taco Bell’s standards. Poorly assembled.
Atmosphere: 2
Food: 3
Service: 1
Sofía Moreno
They always mess up my order in some way. Often dirty tables and floor.
Atmosphere: 2
Food: 4
Service: 3
Drexler Madamba
They took 1.5 hours to get my order and the guy was very rude
Atmosphere: 1
Food: 1
Service: 1
Sadie Asker
Took me an hour to get my hands on 3 Doritos locos tacos… and they messed up my sauce.
Atmosphere: 1
Food: 1
Service: 1
Me Myself
Flattest root beer I've ever had. The machine makes soo many bubbles, that you'd think it'd be the sparkliest soda ever, but I think they rigged it somehow to just mostly fill with bubbles because it took forever to fill the cup. You'd have to stand there for at least 3 minutes to not overflow it.
Also I asked for the burritos to be grilled and it smells burned and makes eating it off-putting. Smells like uncleaned grill.
I would give more stars just for the atmosphere because it’s filled with Berkeley students. The street is bustling with activity, even at 1 AM or 2 AM. I love the vibe here!
Atmosphere: 5
Food: 3
Service: 3
Alexander
Unhelpful staff members, riddled with obnoxious homeless people throughout the filthy restaurant. Honestly, the food was disgusting and my order was incomplete. New low for Taco Bell...
Atmosphere: 1
Food: 2
Service: 1
Stephanie Lau
Puts neither the “fast” nor “food” in “fast food”.
Atmosphere: 1
Food: 3
Service: 1
marc pelayo
For whatever reason....they only ever have 2 people working here. They both work hard but it ALWAYS takes x4 times the length compared to any other taco bell anywhere.
Atmosphere: 3
Food: 4
Service: 2
Ahaan Sood
they messed up all our orders, forgot to give the doritos tacos, started arguing with us when we showed them they gave us beef instead of beans, the baja blast was bright green, just overall bad service, mid food lowk ass
Every time I come to this Taco Bell near the Berkeley campus, it’s a horrible experience. The customer service is consistently poor, and on two separate occasions I’ve dealt with extremely unprofessional behavior from a woman who claims she is the manager. When I asked to speak to a manager to address concerns, she said she was the manager and made no effort to resolve anything.
Beyond the attitude, the biggest issue is sanitation. Employees repeatedly touch money, counters, and other surfaces and then handle food without changing their gloves. The surfaces are visibly dirty, and basic food safety practices are clearly not being followed. I have several videos documenting this, which is honestly alarming for a place serving food.
I’ve tried reaching out to corporate multiple times, but it doesn’t seem like anyone is being held accountable. That’s disappointing, especially given that this location serves a large student population. UC Berkeley students are a major part of what keeps nearby businesses running, and being treated this poorly is unacceptable.
What makes this even more frustrating is that many businesses around Berkeley take pride in great customer service and being positive representatives of the community. This location does not meet that standard at all. Whoever owns or operates this Taco Bell needs to be aware that the people representing them are damaging the business’s reputation and failing the community they serve.
I would not recommend this location unless serious changes are made in both management and sanitation practices.
Atmosphere: 1
Food: 1
Service: 1
Great Job
Atmosphere: 5
Food: 5
Service: 5
Staf was not good.
Service: 1
I spend in between 30 to 49 dollar worth off food as i pulled up to a place to eat with my family.. it was gross there was a small cockroach on the tomato i went back to give them there food and all he wanted to give me another chapulla instead of trying to refund me my money
Fine for super late night grub because well nothing else is open in the area (I think everywhere else closes by 2 or 3).
Service is quite hostile. Asked for a “3 taco combo”. Guy asks me what number is that combo, I was like I don’t know, just the 3 taco combo. He gets mad at me and says “how am I supposed to know what that is? What is 3 tacos?” I finally consult the menu and tell him it’s combo #2. Veg bizarre.
You have to ask the staff for things like forks and such which is quite annoying as they are generally quite slow.
Food is meh even for Taco Bell’s standards. Poorly assembled.
Atmosphere: 2
Food: 3
Service: 1
They always mess up my order in some way. Often dirty tables and floor.
Atmosphere: 2
Food: 4
Service: 3
They took 1.5 hours to get my order and the guy was very rude
Atmosphere: 1
Food: 1
Service: 1
Took me an hour to get my hands on 3 Doritos locos tacos… and they messed up my sauce.
Atmosphere: 1
Food: 1
Service: 1
Flattest root beer I've ever had. The machine makes soo many bubbles, that you'd think it'd be the sparkliest soda ever, but I think they rigged it somehow to just mostly fill with bubbles because it took forever to fill the cup. You'd have to stand there for at least 3 minutes to not overflow it.
Also I asked for the burritos to be grilled and it smells burned and makes eating it off-putting. Smells like uncleaned grill.
Takes ages to make food
Restaurantji Recommends
I would give more stars just for the atmosphere because it’s filled with Berkeley students. The street is bustling with activity, even at 1 AM or 2 AM. I love the vibe here!
Atmosphere: 5
Food: 3
Service: 3
Unhelpful staff members, riddled with obnoxious homeless people throughout the filthy restaurant. Honestly, the food was disgusting and my order was incomplete. New low for Taco Bell...
Atmosphere: 1
Food: 2
Service: 1
Puts neither the “fast” nor “food” in “fast food”.
Atmosphere: 1
Food: 3
Service: 1
For whatever reason....they only ever have 2 people working here. They both work hard but it ALWAYS takes x4 times the length compared to any other taco bell anywhere.
Atmosphere: 3
Food: 4
Service: 2
they messed up all our orders, forgot to give the doritos tacos, started arguing with us when we showed them they gave us beef instead of beans, the baja blast was bright green, just overall bad service, mid food lowk ass
Atmosphere: 4
Food: 2
Service: 1
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