I ordered my food through the app to be ready for pick up at 6:30 PM !! I got an email like twenty minutes later saying my order was ready for pick up! it was 3:15 PM at this point. I chalked it up it being an order comfirmation or something but NO. I go get my food at 6:30 PM because that’s literally what I asked for. The food is not only COLD the wings have almost NO SAUCE on them, the fries are BARLEY seasoned, the ranch is WARM. I don’t understand why they even offer scheduled food service if they’re not going to go through with it. Mind you, I live a ten minute walk away, so there is no way those fries and wings got ice cold in those ten minutes. Honestly if this is gonna be the case I’d rather go to a different location. ALSO after a certain time, when the temperature of the food goes down, it become prone to bacterial growth, so really, it’s a health hazard. It’s unbelievable honestly.
Atmosphere: 1
Food: 2
Service: 4
Chase Jordan
fries were too salty over seasoned. Really quick service!
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Cassandra Marie Elsasser
We got Wing-stop and there was hair in my fries.!!! Never again !!
Lvg
Kind and respectfully service from everyone
Atmosphere: 3
Food: 5
Service: 5
brian liang
The wait was really long, what a waste of time. 2 hours to make 30 piece while there’s no customers
Atmosphere: 1
Food: 1
Service: 1
Franny Cornejo
I asked repeatedly for my wings to be wet mild. I said it over and over again. The wings were still not made correctly. I want my money back.
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Fanessa Williams
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being.
This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it?
I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food.
DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt.
Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me.
You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice.
I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word.
I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
Sahajpal Virk (ਉਦਾਸੀਨ)
Owners ,managers and employees are so kind all of these are very friendly behaviour was so nice with costumers
two of the three times I have come in the order has been wrong. the food is about a two out of 10 Stars. the time they take to fulfill the orders is almost like a sit-down restaurant time. I give them a total of two stars out of 10
Ian Ison
Good food and cooked crispy and great customer service. I appreciate Maan for being a great customer service order and making sure our orders were right
Atmosphere: 4
Food: 5
Service: 5
Emma Mccabe
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Tory Thomason
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
Shavon Johnson
Workers are so kind and efficient! Love it here best wingstop in the area!
I ordered my food through the app to be ready for pick up at 6:30 PM !! I got an email like twenty minutes later saying my order was ready for pick up! it was 3:15 PM at this point. I chalked it up it being an order comfirmation or something but NO. I go get my food at 6:30 PM because that’s literally what I asked for. The food is not only COLD the wings have almost NO SAUCE on them, the fries are BARLEY seasoned, the ranch is WARM. I don’t understand why they even offer scheduled food service if they’re not going to go through with it. Mind you, I live a ten minute walk away, so there is no way those fries and wings got ice cold in those ten minutes. Honestly if this is gonna be the case I’d rather go to a different location. ALSO after a certain time, when the temperature of the food goes down, it become prone to bacterial growth, so really, it’s a health hazard. It’s unbelievable honestly.
Atmosphere: 1
Food: 2
Service: 4
fries were too salty over seasoned. Really quick service!
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
We got Wing-stop and there was hair in my fries.!!! Never again !!
Kind and respectfully service from everyone
Atmosphere: 3
Food: 5
Service: 5
The wait was really long, what a waste of time. 2 hours to make 30 piece while there’s no customers
Atmosphere: 1
Food: 1
Service: 1
I asked repeatedly for my wings to be wet mild. I said it over and over again. The wings were still not made correctly. I want my money back.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being. This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it? I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food. DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt. Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me. You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice. I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word. I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
Owners ,managers and employees are so kind all of these are very friendly behaviour was so nice with costumers
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
two of the three times I have come in the order has been wrong. the food is about a two out of 10 Stars. the time they take to fulfill the orders is almost like a sit-down restaurant time. I give them a total of two stars out of 10
Good food and cooked crispy and great customer service. I appreciate Maan for being a great customer service order and making sure our orders were right
Atmosphere: 4
Food: 5
Service: 5
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
Workers are so kind and efficient! Love it here best wingstop in the area!
Atmosphere: 5
Food: 5
Service: 5
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