I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests.
We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long.
It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant
Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers
However staff was really nice and apologetic but not their mistake
Ivan Flores
la comida 10/10 te atienden muy bien
Alina Song
I ordered my food through the app to be ready for pick up at 6:30 PM !! I got an email like twenty minutes later saying my order was ready for pick up! it was 3:15 PM at this point. I chalked it up it being an order comfirmation or something but NO. I go get my food at 6:30 PM because that’s literally what I asked for. The food is not only COLD the wings have almost NO SAUCE on them, the fries are BARLEY seasoned, the ranch is WARM. I don’t understand why they even offer scheduled food service if they’re not going to go through with it. Mind you, I live a ten minute walk away, so there is no way those fries and wings got ice cold in those ten minutes. Honestly if this is gonna be the case I’d rather go to a different location. ALSO after a certain time, when the temperature of the food goes down, it become prone to bacterial growth, so really, it’s a health hazard. It’s unbelievable honestly.
Atmosphere: 1
Food: 2
Service: 4
Chase Jordan
fries were too salty over seasoned. Really quick service!
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Cassandra Marie Elsasser
We got Wing-stop and there was hair in my fries.!!! Never again !!
Lvg
Kind and respectfully service from everyone
Atmosphere: 3
Food: 5
Service: 5
brian liang
The wait was really long, what a waste of time. 2 hours to make 30 piece while there’s no customers
Atmosphere: 1
Food: 1
Service: 1
Franny Cornejo
I asked repeatedly for my wings to be wet mild. I said it over and over again. The wings were still not made correctly. I want my money back.
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being.
This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it?
I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food.
DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt.
Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me.
You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice.
I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word.
I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
Sahajpal Virk (ਉਦਾਸੀਨ)
Owners ,managers and employees are so kind all of these are very friendly behaviour was so nice with costumers
Atmosphere: 5
Food: 5
Service: 5
Lori Patrick
two of the three times I have come in the order has been wrong. the food is about a two out of 10 Stars. the time they take to fulfill the orders is almost like a sit-down restaurant time. I give them a total of two stars out of 10
Ian Ison
Good food and cooked crispy and great customer service. I appreciate Maan for being a great customer service order and making sure our orders were right
Atmosphere: 4
Food: 5
Service: 5
Emma Mccabe
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests. We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long. It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers However staff was really nice and apologetic but not their mistake
la comida 10/10 te atienden muy bien
I ordered my food through the app to be ready for pick up at 6:30 PM !! I got an email like twenty minutes later saying my order was ready for pick up! it was 3:15 PM at this point. I chalked it up it being an order comfirmation or something but NO. I go get my food at 6:30 PM because that’s literally what I asked for. The food is not only COLD the wings have almost NO SAUCE on them, the fries are BARLEY seasoned, the ranch is WARM. I don’t understand why they even offer scheduled food service if they’re not going to go through with it. Mind you, I live a ten minute walk away, so there is no way those fries and wings got ice cold in those ten minutes. Honestly if this is gonna be the case I’d rather go to a different location. ALSO after a certain time, when the temperature of the food goes down, it become prone to bacterial growth, so really, it’s a health hazard. It’s unbelievable honestly.
Atmosphere: 1
Food: 2
Service: 4
fries were too salty over seasoned. Really quick service!
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
We got Wing-stop and there was hair in my fries.!!! Never again !!
Kind and respectfully service from everyone
Atmosphere: 3
Food: 5
Service: 5
The wait was really long, what a waste of time. 2 hours to make 30 piece while there’s no customers
Atmosphere: 1
Food: 1
Service: 1
I asked repeatedly for my wings to be wet mild. I said it over and over again. The wings were still not made correctly. I want my money back.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Restaurantji Recommends
I am appalled, furious, and heartbroken by my recent experience with DoorDash/Wingstop. When I received my order, the name attached to it was a vile racial slur: “N***.”** Let that sink in. In 2025, a platform this large allowed something so hateful, dehumanizing, and dangerous to appear on an order attached to a real human being. This isn’t just a “mistake.” It’s a failure of basic decency, ethics, and technological safeguards. How was this even allowed through your system? How is this not immediately flagged? And most importantly—what are you doing to fix it? I don’t want a canned apology. I want answers, action, and change. No one—NO ONE—should ever have to experience this level of racism while trying to order food. DoorDash, you need to take real accountability. Fix your system. Educate your team. Earn back the trust of the people you’ve hurt. Wingstop, to the employee who actually wrote this: —it was blatant racism, and it cut deep. You didn’t just write a word. You used one of the most violent, hateful terms in history, and aimed it at a real human being. Me. You tried to reduce me to a slur. But what you really did was expose your ignorance, your hate, and your cowardice. I am not your target. I am not your punchline. I am a Black woman with dignity, history, and strength that you’ll never be able to erase with a word. I hope you realize the weight of what you did. I hope it haunts your conscience the way your word tried to haunt my day. And I hope you understand that accountability is not optional—it’s coming.
Owners ,managers and employees are so kind all of these are very friendly behaviour was so nice with costumers
Atmosphere: 5
Food: 5
Service: 5
two of the three times I have come in the order has been wrong. the food is about a two out of 10 Stars. the time they take to fulfill the orders is almost like a sit-down restaurant time. I give them a total of two stars out of 10
Good food and cooked crispy and great customer service. I appreciate Maan for being a great customer service order and making sure our orders were right
Atmosphere: 4
Food: 5
Service: 5
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Loading...