the counter person was hard to understand. english is not his first language. But it was good visit.
Atmosphere: 3
Food: 4
Service: 2
Khalil Haj-khalil
Big bear location. Better than anything in Los Angeles. Super nice group of staff.
Atmosphere: 4
Food: 5
Service: 5
Jason Spates
Always visit the stores local to me at home. So we tried the store in Big Bear yesterday. Ordered a 3 piece chicken Legs and 2 sides of rice. At the bottom of the rice was a large piece of knotted dark hair. Looks like it was cooked into the chicken, not sure where to go with this and its disgusting. Visited this location a year ago and it seems the ownership changes or something. Even ordering was different then at home. Food service industry is tough. But realizing this after most of the meal is gone is hard to process. Clean up your act El Pollo Loco Big Bear Lake
Food: 1
Ryan Foley
They gave us macaroni and cheese without macaroni and tried to pass it off as queso. It was disgusting.
Atmosphere: 2
Food: 2
Service: 2
Thomas Brushel
I thought it was delicious. It was my first time trying El Pollo Loco!
Food: 5
Service: 5
David Jackson
Cheap but tasty chicken
Atmosphere: 4
Food: 4
Service: 4
Danielle Cutler
rude employees
Atmosphere: 1
Food: 2
Service: 1
Jackson Nguyen
Had take drive thru take out 2x family meals Quick, efficient and tasty!
Food: 5
Service: 5
Jorge M
Service and atmosphere was excellent. The only thing I didn't like was the chicken it was to dry but other than that everything else was good. Ps don't overcook the chicken 🍗 and it will be perfect. Visiting from Minnesota USA
We went close to closing time so I wasn’t expecting anything fresh but I was happily mistaken. The food was so good and fresh and the gentleman at the drive thru was really nice and had great customer service!
Atmosphere: 4
Food: 5
Service: 5
Brian Nickel
No outlets for charging
Dave Knapp
This was hands down the BEST EPL in SoCal!! My burrito was packed FULL of chicken to the last bite. My wife didn't realize until she received her 2 avocado tacos that she could get corn tortillas - she simply asked for 2 plain corn tortillas, and they made her a second plate. The avocado tacos were super fresh and also PACKED with chicken - she actually made 2 tacos out of 1 when we got home that night. They were THAT good!! Bravo to this EPL!!
Atmosphere: 5
Food: 5
Service: 5
Maro Viajerito
Good. Place. Excellent chicken. But the tortillas were cold.
Atmosphere: 3
Food: 3
Service: 3
Gena Gibling
This place habitually closes early. The last time I tried to go the doors were unlocked and I went in and started my order on the self service kiosk. After I was well into placing my order someone came up to me and said they were closed. It was 750pm and they close at 830. I have had rude service here every time I have visited. It's too bad because the food is tasty, but the service is definitely a turn off.
Fast and good
Food: 5
Service: 5
the counter person was hard to understand. english is not his first language. But it was good visit.
Atmosphere: 3
Food: 4
Service: 2
Big bear location. Better than anything in Los Angeles. Super nice group of staff.
Atmosphere: 4
Food: 5
Service: 5
Always visit the stores local to me at home. So we tried the store in Big Bear yesterday. Ordered a 3 piece chicken Legs and 2 sides of rice. At the bottom of the rice was a large piece of knotted dark hair. Looks like it was cooked into the chicken, not sure where to go with this and its disgusting. Visited this location a year ago and it seems the ownership changes or something. Even ordering was different then at home. Food service industry is tough. But realizing this after most of the meal is gone is hard to process. Clean up your act El Pollo Loco Big Bear Lake
Food: 1
They gave us macaroni and cheese without macaroni and tried to pass it off as queso. It was disgusting.
Atmosphere: 2
Food: 2
Service: 2
I thought it was delicious. It was my first time trying El Pollo Loco!
Food: 5
Service: 5
Cheap but tasty chicken
Atmosphere: 4
Food: 4
Service: 4
rude employees
Atmosphere: 1
Food: 2
Service: 1
Had take drive thru take out 2x family meals
Quick, efficient and tasty!
Food: 5
Service: 5
Service and atmosphere was excellent. The only thing I didn't like was the chicken it was to dry but other than that everything else was good. Ps don't overcook the chicken 🍗 and it will be perfect. Visiting from Minnesota USA
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
We went close to closing time so I wasn’t expecting anything fresh but I was happily mistaken. The food was so good and fresh and the gentleman at the drive thru was really nice and had great customer service!
Atmosphere: 4
Food: 5
Service: 5
No outlets for charging
This was hands down the BEST EPL in SoCal!! My burrito was packed FULL of chicken to the last bite. My wife didn't realize until she received her 2 avocado tacos that she could get corn tortillas - she simply asked for 2 plain corn tortillas, and they made her a second plate. The avocado tacos were super fresh and also PACKED with chicken - she actually made 2 tacos out of 1 when we got home that night. They were THAT good!! Bravo to this EPL!!
Atmosphere: 5
Food: 5
Service: 5
Good. Place. Excellent chicken. But the tortillas were cold.
Atmosphere: 3
Food: 3
Service: 3
This place habitually closes early. The last time I tried to go the doors were unlocked and I went in and started my order on the self service kiosk. After I was well into placing my order someone came up to me and said they were closed. It was 750pm and they close at 830. I have had rude service here every time I have visited. It's too bad because the food is tasty, but the service is definitely a turn off.
Atmosphere: 1
Food: 4
Service: 1
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