Jack in the Box

40771 Village Dr, Big Bear Lake
(909) 866-6436

Recent Reviews

Leopoldo Macouzet

The hamburgers are good but the place is a little neglected and lacks constant cleaning, passersby grab the bathroom as if it were

Atmosphere: 4

Food: 5

Service: 4

Dave Eckermann

Ordered 2 burgers, 4 Tacos and a root beer online. First, the burgers had hot sauce instead of the secret sauce they're supposed to have. Second, they gave me a cherry coke instead of root beer. Til today everything had always been great. I even checked the order confirmation slip attached to the bag and it said "root beer." How do you get somethig like that wrong when you have something in black and white telling you what specifically to fill the cup with? Please concentrate on your jobs so you don't goof orders in the future. Also, food was cold when we got it. We live on the other side of the lake and it takes us about 40 minutes from there to your location. You guys got a heat lamp and could have kept it under them. Or better yet how about a place on the app to note expected time of arrival so orders don't get made too early?

Food: 2

Alice M.

It's fuckin gross in here no soap and my little brothers nugget undercooked and the workers look dirty as hale bruh.

Viviana Garza

John is

Atmosphere: 5

Food: 5

Service: 5

Oliver Herrera

Like all these food chains, dirty place, average to good food.

Atmosphere: 3

Food: 4

Service: 5

8RYAN F1ORES

If you're looking for a cheap place to munch this specific Jack N The Box is not it. Firstly, some of the chefs don't use gloves and those same employees handle money/ register. They got my order wrong and when I said it was fine they refunded my order and told me to pay again holding up the line more. I understand the stress of managing a lot of customers but this establishment is horrible when it comes to service. Also(the machines for drinks were not working)the food itself is what'd you expect from a mid tier fast food location.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Chicken Sandwich, French Fries

Samantha Domcik

It's been 2 days in a row now that I've tried eating here and they won't take orders 15-20 minutes at a time. Won't acknowledge you. I would like to eat before I have to go to work at my job and both times I've waited patiently to order 30 mins and not even get my food or be able to eat on my meal break.

Atmosphere: 1

Food: 1

Service: 1

jennifer chromy

After waiting 30 mins in line I decided to order on the app. I got my food before the people before me even ordered. Let's just say it was another 20 min wait for for the food. I only waited because it was right next to the tubing park I was visiting. After receiving the food, it was cold.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sourdough Jack, Chicken Nuggets

Rori Rosenthal

Really slow in the drive thru...it's fast food.

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Sourdough Jack

vanesa Lopez

I visited this place for the first time in Big Bear, I think it is an excellent option, affordable prices for those of us who go from another place (We are from Tijuana MX) the person who served me was a very kind lady....it was full because it was a holiday. ..but in most places there was a wait...

Atmosphere: 5

Food: 5

Service: 5

Carlos Diaz

Everything look dirty. Out in the dining area and in the kitchen. We placed an order on the app at 8pm got there and it was closed for half-hour, closed drive thru and walk ins . What's that about ?

Atmosphere: 1

Food: 4

Service: 1

Angela Westgate

Great place! Loved the shake ❤️

Atmosphere: 4

Food: 5

Service: 4

Lori S.

Oh man you guys suck!!!!I pull up to the drive thru. Tell them my order. The first thing I order are 2 tacos. My main reason for coming to JinB. You know those tacos after a concert you want so much?? Everything on the screen is correct at the drive thru.I pull up to the window greeted by a friendly lady. (The only thing good about it) She asks me what sauces I wanted, she hands me the bag and assures me everything was in the bag. I get home and NO FLIPPING TACOS!!!Funny thing is I got some extra food for my husband and left overs for lunch tomorrow. I asked for 3 poppers, and 3 piece rolls. I get 5 or 6 ranch for 3 poppers (a bit over kill) and 1 sweet n sour for 3 piece rolls? Seriously?? LOLCome on people! Get it together!!!I don't get to this Jack in the box very often because it's on the other side of Big Bear valley for me. I guess this really is my fault. I trusted that everything was in the bag because she assured me. NEVER trust that all your food is there!! The food that you PAY for. Always check the freakin' bag people!!Jack in the box, you owe me 2 tacos!!This Jack in the Box is a joke!!!! Yeah I'm pissed off!!

C. E.

The best part of this store are the kind ladies that helped us! Thank you!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Two Tacos

Miyin DK

Icon of a drive thru lady bringing the fries out honestly slay ❤️

Atmosphere: 4

Food: 4

Service: 5

Load More