Everytime I come in here I see a fully staffed floor. It’s painful to watch this store run. Y’all pull your stickers early, stick them to the mastrenas and make the easier drinks instead of making them in order. I’ve stood in that lobby for 25+ minutes. And the drive thru isn’t an excuse when you have 8 people working. Super disorganized here. Go to the vons across the parking lot.
Atmosphere: 1
Food: 1
Service: 1
Zachariah Fitzwater
We placed an order and after 50 minutes there was still 20 people ahead. We had to cancel our order. Fire your management team. Shut off the uber eats and door dash ordering so you can handle the insane wait you have of clients in the room. I should call the fire Marshall and report you for 36 fire hazards. You overfilled my coffee which spilled everywhere. You have zero napkins to clean it up with. Your restrooms have key pad doors (which I’m assuming is to deter the 1 homeless person in Big Bear) and also have no paper towels in them because you use hand dryers. Learn how to handle volume. I started recruiting people inside by informing them that there’s a Starbucks in Vons across the parking lot with 3 people in line.
Atmosphere: 2
Service: 1
Elliott V
This place Punishes you if you order in person they take care of drive-through mobile orders literally anything else but if you walk up to the counter, you’ll wait for 30 minutes
John Callaio
Waited 20 min for a back hot coffee and a matcha latte that I ordered through the app. They priority the drive through over app and walk ins and it’s quite ridiculous.
Joel Scarbez
I know it is a popular spot and it is Big Bear in summer but 30 minutes wait to get your coffee and snack is insane. It is not even the worst time like breakfast
Atmosphere: 2
Food: 5
Service: 5
Im2Lost
It's Starbucks, it's great, can be crowded with all the tourist up here.
Atmosphere: 5
Food: 5
Service: 5
Julie steffey
Literally the worst Starbucks on the planet. Went through the drive through on my street legal motorcycle which is allowed with the company (checked online) and a chick lost her mind and was yelling at me that motorcycles aren’t allowed. I can’t believe you let your employees talk to customers like that. You always mess up orders and make terrible drinks compared to other locations. Maybe you need to reevaluate how you talk to customers because you’re being super lame to people.
Atmosphere: 1
Food: 1
Service: 1
Lia Alakel
“I have to give a huge shoutout to Doc at this Starbucks! From the moment I walked in, he made me feel so welcomed with his warm smile and friendly energy. He didn’t just take my order — he genuinely connected, asking how my day was and making sure I got exactly what I wanted.
Doc goes above and beyond for every customer — you can see how much he cares. He’s quick, professional, and always brings such positive vibes to the store. It’s the kind of service that not only makes your coffee taste better but makes your whole day better.
Thank you, Doc, for making this Starbucks feel like more than just a coffee stop, you make it feel like a community!
It took 30 minutes for a freaking large caramel frap! There are a ton of staff on hand and all thry are doing is talking. The restroom was horrible! The hell with this greedy company. Time for local businesses.
Atmosphere: 1
Food: 1
Service: 1
charlotte lindsey
why did it take an hour to make my drink and also the drive through took a legitimate 30+ minutes to get thru. BOOOO
Cindy Owen
A man who says to have a blessed day is very rude and when a drink is messed up. Gets upset it has to be remade. Not why he is so upset all the time.
Atmosphere: 1
Food: 3
Service: 1
Aijana Mambetalieva
Very loud music can't hear anything. Sounds play loud can't order food and drink 😒 Can't enjoy 😓 #LoudMusic #FoodAndDrinkOrdering 🗣️🍻🚫
Atmosphere: 1
Food: 3
Service: 4
Rose Dara
Staff is nice but this place is a NIGHTMARE. Dowhat I should’ve done and wait till 7 AM to go to one of the amazing local coffee shops instead of supporting corporate America. I let my caffeine addiction get in the way 😂😂
Clean good staff. Drinks were right
Atmosphere: 5
Food: 3
Service: 5
Everytime I come in here I see a fully staffed floor. It’s painful to watch this store run. Y’all pull your stickers early, stick them to the mastrenas and make the easier drinks instead of making them in order. I’ve stood in that lobby for 25+ minutes. And the drive thru isn’t an excuse when you have 8 people working. Super disorganized here. Go to the vons across the parking lot.
Atmosphere: 1
Food: 1
Service: 1
We placed an order and after 50 minutes there was still 20 people ahead. We had to cancel our order. Fire your management team. Shut off the uber eats and door dash ordering so you can handle the insane wait you have of clients in the room. I should call the fire Marshall and report you for 36 fire hazards. You
overfilled my coffee which spilled everywhere. You have zero napkins to clean it up with. Your restrooms have key pad doors (which I’m assuming is to deter the 1 homeless person in Big Bear) and also have no paper towels in them because you use hand dryers. Learn how to handle volume. I started recruiting people inside by informing them that there’s a Starbucks in Vons across the parking lot with 3 people in line.
Atmosphere: 2
Service: 1
This place Punishes you if you order in person they take care of drive-through mobile orders literally anything else but if you walk up to the counter, you’ll wait for 30 minutes
Waited 20 min for a back hot coffee and a matcha latte that I ordered through the app. They priority the drive through over app and walk ins and it’s quite ridiculous.
I know it is a popular spot and it is Big Bear in summer but 30 minutes wait to get your coffee and snack is insane. It is not even the worst time like breakfast
Atmosphere: 2
Food: 5
Service: 5
It's Starbucks, it's great, can be crowded with all the tourist up here.
Atmosphere: 5
Food: 5
Service: 5
Literally the worst Starbucks on the planet. Went through the drive through on my street legal motorcycle which is allowed with the company (checked online) and a chick lost her mind and was yelling at me that motorcycles aren’t allowed. I can’t believe you let your employees talk to customers like that. You always mess up orders and make terrible drinks compared to other locations. Maybe you need to reevaluate how you talk to customers because you’re being super lame to people.
Atmosphere: 1
Food: 1
Service: 1
“I have to give a huge shoutout to Doc at this Starbucks! From the moment I walked in, he made me feel so welcomed with his warm smile and friendly energy. He didn’t just take my order — he genuinely connected, asking how my day was and making sure I got exactly what I wanted.
Doc goes above and beyond for every customer — you can see how much he cares. He’s quick, professional, and always brings such positive vibes to the store. It’s the kind of service that not only makes your coffee taste better but makes your whole day better.
Thank you, Doc, for making this Starbucks feel like more than just a coffee stop, you make it feel like a community!
Atmosphere: 5
Food: 5
Service: 5
Bad customer service
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
It took 30 minutes for a freaking large caramel frap! There are a ton of staff on hand and all thry are doing is talking. The restroom was horrible! The hell with this greedy company. Time for local businesses.
Atmosphere: 1
Food: 1
Service: 1
why did it take an hour to make my drink and also the drive through took a legitimate 30+ minutes to get thru. BOOOO
A man who says to have a blessed day is very rude and when a drink is messed up. Gets upset it has to be remade. Not why he is so upset all the time.
Atmosphere: 1
Food: 3
Service: 1
Very loud music can't hear anything. Sounds play loud can't order food and drink 😒 Can't enjoy 😓 #LoudMusic #FoodAndDrinkOrdering 🗣️🍻🚫
Atmosphere: 1
Food: 3
Service: 4
Staff is nice but this place is a NIGHTMARE. Dowhat I should’ve done and wait till 7 AM to go to one of the amazing local coffee shops instead of supporting corporate America. I let my caffeine addiction get in the way 😂😂
Atmosphere: 3
Food: 3
Service: 3
Loading...