I don’t want even give 1 star after waiting 20 minutes I have to walk to find some one to order and we order about 25 minutes they came they don’t have two order because order 5 order the. We change it and they with fries to son full of oil and I take picture even after my use napkins to dry the oil let me show don’t go there please
Atmosphere: 4
Food: 1
Service: 1
Steven Herrick
Party of 6 on New Years Day for lunch. 1 hour wait, not a problem. Waiter was friendly and engaging, obviously new the menu very well,.describing the preparations and sources for the various food options. We all agreed the meals were excellent and would definitely return.
Atmosphere: 5
Food: 5
Service: 5
Sandra Arcos Amor Propio
---
Coming from a vibrant metropolis like Mexico City, arriving in Big Bear, California, can initially feel like a culinary challenge. However, to our pleasant surprise, on the third day of our visit, while searching for a more varied and perhaps slightly more refined breakfast, we discovered this lovely spot. The warmth and charm of the place perfectly reflect the spirit of Big Bear. Not only was the service exceptionally friendly, but the food was of a much higher caliber than we expected, offering a wide variety of options. There are vegan and gluten-free choices, making it inclusive for different dietary needs. Despite being in a smaller town, we felt like we were dining in a refined restaurant you'd find in New York or Mexico City. It was truly a wonderful experience, and we highly recommend it to anyone visiting Big Bear!
---
Atmosphere: 5
Food: 5
Service: 5
Adriana Saullo
Very delicious food
Atmosphere: 5
Food: 5
Service: 5
Brian Nunes
We placed our at 4:30 pm it took over an hour 1/2 hr to get a burger and quinoa after the wait the burger was wrong ask twice for no onions the quinoa was inedible. It seemed that most of the staff was overwhelmed they were turning away business and the place was empty.. Will not be going back !!!
Atmosphere: 1
Food: 1
Service: 1
Brayan J
We visited Stella Luna as a group of 5, not knowing what to expect since the place looked promising from the outside, but the experience was far from satisfying. After waiting 45 minutes for a table and over 50 minutes for the food, I ordered a $41 NY steak. Unfortunately, it was disappointing: small, tough, with a frozen-like texture and completely lacking flavor. Ironically, the side fries were better than the steak. To give it the benefit of the doubt, I shared a portion with others at the table, assuming I might be overly critical, but we all agreed it was subpar.
Thankfully, the server was receptive and understanding about my dissatisfaction. She removed the steak, and I ordered lemon pepper wings instead. These turned out to be the highlight of the night—delicious, well-seasoned, and prepared with a level of quality that starkly contrasted with the rest. However, the manager’s attitude when addressing the complaint was dismissive and unhelpful, showing little interest in the circumstances or resolving the issue.
While I tried to be patient, the wait time was excessive, and the lack of effective solutions made the experience frustrating. If you plan to visit, I recommend asking about wait times and keeping these reviews in mind. The lemon pepper wings are worth trying, but the restaurant has significant room for improvement in overall food quality and customer service.
Atmosphere: 2
Food: 2
Service: 1
Karina Rodriguez
Jennifer is an amazing bartender—friendly, considerate, and attentive. The food was great, too!
Service: 5
Kevin Wences
Jennifer is a highlight of this restaurant. The drinks are good. The food is quality and filling. And the service is great.
Atmosphere: 5
Food: 5
Service: 5
Mary Ma
I do not recommend this place at all .. the server was super sweet .. However took FOREVER for out food to come out .. I ordered very basic chicken strips and fries now get this $25 for 3 tiny strips a tiny salad and fries which didn’t even come out with the food ..chicken was so overcooked the ends were burnt I sent my entire order back and didn’t order anything else since my family received their food ..I don’t know how you mess up chicken strips but to charge that kind of money is crazy to me … such a disappointment … I would suggest having multiple cooks to get orders out and not having people wait an hour for food to just to have it come out so burnt and not even edible .. Save your money skip this place I would give it a zero for food if I could ..
Service was great, but food was very underwhelming. The table focaccia was nothing but 2 small pieces of toast. Wings were smoky, but lacked any real flavor. Cocktails also lacked flavor.
Atmosphere: 4
Food: 2
Service: 5
James Koehler
Must skip this place. By far the worst service I have ever received. It took over two hours to get burgers. During which time multiple people received their food. By the time the food was almost ready I had them put it in a box. They then tried to charge me full price on everything until I pushed back and they knocked it down 10%. When I got home and looked in the box my wife's burger was just a patty with cheese missing all other toppings and just a handful of squash. Again don't come here. There were multiple families sitting on the front patio in the cold with heaters not on, waiting on food. The family next to us waited an hour for 12 chicken wings.
Atmosphere: 2
Food: 1
Service: 1
Victoria Bulka
The food was fresh and absolutely delicious! Our server, David, provided exceptional service, making the experience even better. The decor was stunning as well. I’ll definitely be returning and highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Yurei
Food was mediocre at best. Our whole group got food poisoning from undercooked meat. Some of us ended up in the ER. Service was also not the best, having a waitress that very clumsy and forgetful. Overall don’t recommend. Place may look modern and hip but there’s nothing to admire past the initial atmosphere check.
Atmosphere: 3
Food: 1
Service: 2
shaun n
We had a terrible experience here. Several people in our group got food poisoning from undercooked food, and a few even ended up in the ER. While the waitress was kind, she seemed inexperienced and not suited for the job. Save yourself the trouble—pack a meal or stop by a grocery store instead.
I don’t want even give 1 star after waiting 20 minutes I have to walk to find some one to order and we order about 25 minutes they came they don’t have two order because order 5 order the. We change it and they with fries to son full of oil and I take picture even after my use napkins to dry the oil let me show don’t go there please
Atmosphere: 4
Food: 1
Service: 1
Party of 6 on New Years Day for lunch. 1 hour wait, not a problem. Waiter was friendly and engaging, obviously new the menu very well,.describing the preparations and sources for the various food options. We all agreed the meals were excellent and would definitely return.
Atmosphere: 5
Food: 5
Service: 5
---
Coming from a vibrant metropolis like Mexico City, arriving in Big Bear, California, can initially feel like a culinary challenge. However, to our pleasant surprise, on the third day of our visit, while searching for a more varied and perhaps slightly more refined breakfast, we discovered this lovely spot. The warmth and charm of the place perfectly reflect the spirit of Big Bear. Not only was the service exceptionally friendly, but the food was of a much higher caliber than we expected, offering a wide variety of options. There are vegan and gluten-free choices, making it inclusive for different dietary needs. Despite being in a smaller town, we felt like we were dining in a refined restaurant you'd find in New York or Mexico City. It was truly a wonderful experience, and we highly recommend it to anyone visiting Big Bear!
---
Atmosphere: 5
Food: 5
Service: 5
Very delicious food
Atmosphere: 5
Food: 5
Service: 5
We placed our at 4:30 pm it took over an hour 1/2 hr to get a burger and quinoa after the wait the burger was wrong ask twice for no onions the quinoa was inedible. It seemed that most of the staff was overwhelmed they were turning away business and the place was empty.. Will not be going back !!!
Atmosphere: 1
Food: 1
Service: 1
We visited Stella Luna as a group of 5, not knowing what to expect since the place looked promising from the outside, but the experience was far from satisfying. After waiting 45 minutes for a table and over 50 minutes for the food, I ordered a $41 NY steak. Unfortunately, it was disappointing: small, tough, with a frozen-like texture and completely lacking flavor. Ironically, the side fries were better than the steak. To give it the benefit of the doubt, I shared a portion with others at the table, assuming I might be overly critical, but we all agreed it was subpar.
Thankfully, the server was receptive and understanding about my dissatisfaction. She removed the steak, and I ordered lemon pepper wings instead. These turned out to be the highlight of the night—delicious, well-seasoned, and prepared with a level of quality that starkly contrasted with the rest. However, the manager’s attitude when addressing the complaint was dismissive and unhelpful, showing little interest in the circumstances or resolving the issue.
While I tried to be patient, the wait time was excessive, and the lack of effective solutions made the experience frustrating. If you plan to visit, I recommend asking about wait times and keeping these reviews in mind. The lemon pepper wings are worth trying, but the restaurant has significant room for improvement in overall food quality and customer service.
Atmosphere: 2
Food: 2
Service: 1
Jennifer is an amazing bartender—friendly, considerate, and attentive. The food was great, too!
Service: 5
Jennifer is a highlight of this restaurant. The drinks are good. The food is quality and filling. And the service is great.
Atmosphere: 5
Food: 5
Service: 5
I do not recommend this place at all .. the server was super sweet .. However took FOREVER for out food to come out .. I ordered very basic chicken strips and fries now get this $25 for 3 tiny strips a tiny salad and fries which didn’t even come out with the food ..chicken was so overcooked the ends were burnt I sent my entire order back and didn’t order anything else since my family received their food ..I don’t know how you mess up chicken strips but to charge that kind of money is crazy to me … such a disappointment … I would suggest having multiple cooks to get orders out and not having people wait an hour for food to just to have it come out so burnt and not even edible .. Save your money skip this place I would give it a zero for food if I could ..
Atmosphere: 2
Food: 1
Service: 4
5 stars exclusively due to Jeffrey!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service was great, but food was very underwhelming. The table focaccia was nothing but 2 small pieces of toast. Wings were smoky, but lacked any real flavor. Cocktails also lacked flavor.
Atmosphere: 4
Food: 2
Service: 5
Must skip this place. By far the worst service I have ever received. It took over two hours to get burgers. During which time multiple people received their food. By the time the food was almost ready I had them put it in a box. They then tried to charge me full price on everything until I pushed back and they knocked it down 10%. When I got home and looked in the box my wife's burger was just a patty with cheese missing all other toppings and just a handful of squash. Again don't come here. There were multiple families sitting on the front patio in the cold with heaters not on, waiting on food. The family next to us waited an hour for 12 chicken wings.
Atmosphere: 2
Food: 1
Service: 1
The food was fresh and absolutely delicious! Our server, David, provided exceptional service, making the experience even better. The decor was stunning as well. I’ll definitely be returning and highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Food was mediocre at best. Our whole group got food poisoning from undercooked meat. Some of us ended up in the ER. Service was also not the best, having a waitress that very clumsy and forgetful. Overall don’t recommend. Place may look modern and hip but there’s nothing to admire past the initial atmosphere check.
Atmosphere: 3
Food: 1
Service: 2
We had a terrible experience here. Several people in our group got food poisoning from undercooked food, and a few even ended up in the ER. While the waitress was kind, she seemed inexperienced and not suited for the job. Save yourself the trouble—pack a meal or stop by a grocery store instead.
Loading...