Lucille's Smokehouse Bar-B-Que

I’ve been a loyal customer of Lucille’s in Brea for over 20 years, and this was by far the most disappointing experience I’ve ever had there.

My family and I came in for New Year’s Eve lunch and noticed that many of the items we usually order were missing from the menu. When the waiter came by, he explained it was a holiday menu. I acknowledged what he said and mentioned—politely—that it didn’t include a lot of the food we normally enjoy. His response was completely unprofessional and shocking. He said, “The Lazy Dog is down the road, just saying, and if you decide to leave you can use that exit door.”

We were stunned. No customer should ever be spoken to that way, especially after decades of loyalty. Another waitress overheard part of the exchange and came over to apologize, which I appreciated, but by then the damage was done. We left and went to Lazy Dog, where we were treated with respect and had a great meal.

I never expected to be dismissed so rudely at a place I’ve supported for over two decades. Sadly, this experience has made me reconsider returning to this location.

Service: 1

I ordered the Family Meal for Four and upgraded the meat to two full racks of baby back ribs (+$9.50 each).
When I opened the box, I honestly felt uncomfortable seeing the ribs already cut up. They were sliced into small pieces, about one or two bones each, which I really didn’t like. Since the meat itself was quite dry, it made the presentation feel even more disappointing. Not a single piece was tender or juicy.

Considering the overall menu and portion, the price was reasonable.

Next time, I’ll definitely ask them not to cut the ribs.

Atmosphere: 4

Food: 1

Service: 5

I like Lucille's... but, I have to say that they need to come up with a few new menu items occasionally to keep things fresh...

Atmosphere: 4

Food: 4

Service: 4

Placed order 12/8/25 for pickup 12/18 arrived to Lucille’s at 11:17 we were told food would be ready at 11:15am and the food was not ready till 12:30 had to wait the whole luncheon was late due to the delay. Poor customer service. Our order was $2,000.00, very disappointing

Atmosphere: 2

Food: 4

Service: 1

My first time there, and I found the food to be very tasty, ample portions, great atmosphere.

Atmosphere: 5

Food: 5

Service: 5

I ordered online and just went in to pick up, the staff were friendly, service was fast, and the restaurant had a wild west theme to it which was cool. The food though, absolutely sucked, specifically the meat. The Mac and cheese, mashed potatoes, and buns were delicious, but we got the family meal, which comes with two types of sausage, ribs, and chicken. The first type of sausage was ok, then I had some ribs and they were full of gristle and bone and the meat was super dry. The chicken was dry, the skin was hard, and barely any seasoning. Lastly was the second type of sausage, some sort of red sausage... I took one bite and immediately spit it out. That was the most diabolical thing I've ever had in my mouth, and that's a lot to claim cause as a mechanic I've had gasoline, diesel, coolant, motor oil, and a slew of other things in my mouth that you would think are worse than sausage. It tasted like black pepper, oregano, Dawn dish soap, and musty beef jerky all rolled into one gritty paste, absolutely disgusting.

Atmosphere: 5

Food: 1

Service: 5

Lucille's is not the same since Covid..I understand price increases but don't slouch on your quality..So disappoined..

Delicious beef ribs

Atmosphere: 5

Food: 5

Service: 5

Great service. good food. Ribs were a bit dry

Atmosphere: 4

Food: 4

Service: 5

My family had reservations on Thanksgiving for 8 of us. To enjoy dinner with our family
BUT. Our reservations was at 3:30pm. We were all there at 3:30. So we waited for our table
At 4:00 my husband walked our and ask about our table. The girl said the server were cleaning it up
So at 4:45 we asked again. Now it 5:00pm. And we were still waiting. So at 5:30 we were seated.
The poor server was so overwhelmed
We got our food at 6 00. The food looked like it was the last turkey in the restaurant
The turkey was dry, the gravy was dry and looked like it the from last year.

We asked for a manager and he Came said the restaurant run out of turkey

Do go to Lucille on a holiday
The staff cannot handle the load.0

Food: 1

Service: 1

Dont come here. Manager does not know how to organize Thanksgiving special orders. Took a ridiculous amount of time (about an hour) to get a couple of sides of food. Manager is rude and doesn’t take responsibility for the clueless teenagers he hired.

Atmosphere: 1

Food: 1

Service: 1

Food is always good at Lucilles delicious. Great service

Atmosphere: 5

Food: 5

Service: 5

Food came out cold. Fried pickles were burnt. Brisket was dry. Did not seem like it was freshly prepared

Atmosphere: 2

Food: 1

Service: 3

I was there for dinner. We had reservations. I was the first person there and the gave me the table and said they would send the of the party to the table. Didn't happen. Sad start.
Food is okay. I have had better but good BBQ is hard to find. Portion of food was really small. I was surprised as it was a bit costly.

Atmosphere: 3

Food: 3

Service: 3

I had the brisket. It was so dry it wasn't enjoyable. What a let down. I was expecting something moist and delicious 🤑🤭

Atmosphere: 5

Food: 1

Service: 5