I love this place, but the bathrooms need a serious remodel. They always smell, they're dirty, and overall in pretty deplorable shape. Corporate needs to go in and do some improvements to that location.
Atmosphere: 4
Food: 4
Service: 4
David Liu
I had a very disappointing experience at this location. The cashier at the front counter was extremely arrogant and seemed completely disinterested in assisting me properly. They didn’t even ask whether my order was for dine-in or take-out, and I ended up waiting for a long time without any clear instructions. In the end, I realized that no one had informed me that my food had been placed in a to-go bag, and they didn’t even bother to ask for my name. The whole experience felt disorganized and unprofessional, and it was honestly very frustrating.
Atmosphere: 1
Food: 1
Service: 1
Cianyi Lin
I am a monthly sip club subscriber. The manager is always rude to me. She monitors how much almond milk I use for my drink. She told me I could only use certain amount of almond milk for my drink. I told her there is no rules saying how much I should or shouldn’t use. She still insisted on the limited amount like she said. Today I went in to pick up the cold drink cup but decided to use my old hot drink cup instead for tea at night. She saw that I had two different cups she then immediately told me I cannot get cold and hot drink at the same time. I said to her I’m using the cold drink cup for something else and only got the hot tea and left. Super rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Klaymer Aguilar
All 4 cooks in the kitchen where talking over tge food when preparing.
Gringo Amigable
The tomato basil bread was sliced thinner that I recall, and was pretty dry. I hope this was a one off and not the new normal.
Atmosphere: 5
Food: 3
Service: 5
ricardo olvera
Great food great service by the older lady in the front could really use some help she's doing everything herself and it doesn't allow her to give the customer quality service because she was able to help me even when she was super busy
Hello Katty TV
the drive thru location
Food: 5
Service: 4
Robin Alves
Long wait in drive thru. One car ahead when I joined line. It took 35 minutes before I picked up my online order. They should have had the person park. There were two cars behind me at the time or I would have just tried to back out of line.
Food: 3
Service: 4
Sandra
Brenda was a very frustrated employee today. As if we were asking stupid questions. Made me feel uncomfortable.
The service is terrible with discrimination attitude. The management need work harder to improve the environment.
Since I last gave a one star review, I hoped the management might get a clue on what to do. But I am disappointed again. There is no improvement so far. The employees are still rude and disrespectful to customers. Today while I am at counter, the white female servant just walked away. It is amazing so many bad reviews in recent months and nothing is changed.
Atmosphere: 1
Food: 2
Service: 1
Yingchou Chen
The white female manager, we paid the monthly fee for sip club, not criminals or thieves! You always check on every customer who came to get drinks. If you can not afford it, you should be the CEO or President to stop your sip club program!!
Look at how many customers complained about your services, and the headquarter needs to know how you treated customers and teach you the right way for customer services! Too bad!
Atmosphere: 1
Food: 2
Service: 1
Seongwoo Kim
I just wanted to enjoy a simple drink, but the soda was completely flat, and the woman who appeared to be the manager—wearing a light blue shirt—responded in a very unfriendly and irritated tone. I visited this place again after about two years, only to be deeply disappointed by the overall atmosphere of the store, which has changed drastically compared to what it was back then.
Atmosphere: 1
Food: 1
Service: 1
Celinena LL
Be careful when you get the soup, it burned my hands and the sandwich is bad, cheese is not in the sandwich split everywhere. Worst Panera I have been compare others
Atmosphere: 1
Food: 1
Service: 1
Vincent Graduates 2025
The absolute worst Panera ever. Management is awful to employees and customers alike and it shows in how employees, in turn, treat the customers. Customers are treated like criminals here. The place is always a mess and management walks around without cleaning anything, only to tell people they need to make a purchase to be in the cafe when they did make a purchase. If you were actually paying any attention to your customers, you would actually know who made purchases.
This has been observed over several visits. Unfortunately, this is the only Panera in the area, otherwise I would gladly frequent another location.
I love this place, but the bathrooms need a serious remodel. They always smell, they're dirty, and overall in pretty deplorable shape. Corporate needs to go in and do some improvements to that location.
Atmosphere: 4
Food: 4
Service: 4
I had a very disappointing experience at this location. The cashier at the front counter was extremely arrogant and seemed completely disinterested in assisting me properly. They didn’t even ask whether my order was for dine-in or take-out, and I ended up waiting for a long time without any clear instructions. In the end, I realized that no one had informed me that my food had been placed in a to-go bag, and they didn’t even bother to ask for my name. The whole experience felt disorganized and unprofessional, and it was honestly very frustrating.
Atmosphere: 1
Food: 1
Service: 1
I am a monthly sip club subscriber. The manager is always rude to me. She monitors how much almond milk I use for my drink. She told me I could only use certain amount of almond milk for my drink. I told her there is no rules saying how much I should or shouldn’t use. She still insisted on the limited amount like she said. Today I went in to pick up the cold drink cup but decided to use my old hot drink cup instead for tea at night. She saw that I had two different cups she then immediately told me I cannot get cold and hot drink at the same time. I said to her I’m using the cold drink cup for something else and only got the hot tea and left. Super rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
All 4 cooks in the kitchen where talking over tge food when preparing.
The tomato basil bread was sliced thinner that I recall, and was pretty dry. I hope this was a one off and not the new normal.
Atmosphere: 5
Food: 3
Service: 5
Great food great service by the older lady in the front could really use some help she's doing everything herself and it doesn't allow her to give the customer quality service because she was able to help me even when she was super busy
the drive thru location
Food: 5
Service: 4
Long wait in drive thru. One car ahead when I joined line. It took 35 minutes before I picked up my online order. They should have had the person park. There were two cars behind me at the time or I would have just tried to back out of line.
Food: 3
Service: 4
Brenda was a very frustrated employee today. As if we were asking stupid questions. Made me feel uncomfortable.
Atmosphere: 5
Food: 5
Service: 1
Okay. For a quick bite
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The service is terrible with discrimination attitude. The management need work harder to improve the environment.
Since I last gave a one star review, I hoped the management might get a clue on what to do. But I am disappointed again. There is no improvement so far. The employees are still rude and disrespectful to customers. Today while I am at counter, the white female servant just walked away. It is amazing so many bad reviews in recent months and nothing is changed.
Atmosphere: 1
Food: 2
Service: 1
The white female manager, we paid the monthly fee for sip club, not criminals or thieves! You always check on every customer who came to get drinks. If you can not afford it, you should be the CEO or President to stop your sip club program!!
Look at how many customers complained about your services, and the headquarter needs to know how you treated customers and teach you the right way for customer services! Too bad!
Atmosphere: 1
Food: 2
Service: 1
I just wanted to enjoy a simple drink, but the soda was completely flat, and the woman who appeared to be the manager—wearing a light blue shirt—responded in a very unfriendly and irritated tone. I visited this place again after about two years, only to be deeply disappointed by the overall atmosphere of the store, which has changed drastically compared to what it was back then.
Atmosphere: 1
Food: 1
Service: 1
Be careful when you get the soup, it burned my hands and the sandwich is bad, cheese is not in the sandwich split everywhere. Worst Panera I have been compare others
Atmosphere: 1
Food: 1
Service: 1
The absolute worst Panera ever. Management is awful to employees and customers alike and it shows in how employees, in turn, treat the customers. Customers are treated like criminals here. The place is always a mess and management walks around without cleaning anything, only to tell people they need to make a purchase to be in the cafe when they did make a purchase. If you were actually paying any attention to your customers, you would actually know who made purchases.
This has been observed over several visits. Unfortunately, this is the only Panera in the area, otherwise I would gladly frequent another location.
Change the management at this location, please.
Atmosphere: 1
Food: 1
Service: 1
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