I had a wonderful experience at Starbucks thanks to Janelle. I called to confirm my online order, and she was incredibly helpful. She patiently answered all of my questions, provided detailed information, and made sure everything was perfect with my order. Her excellent customer service truly stood out, and I appreciate how thorough and kind she was. Thank you, Janelle, for making my experience so smooth and pleasant! (:
Service: 5
Arman AiCo
Everything is so lovely for this store from the manager and all employees and all of them need to get raises š„°š„°š„°š„°š„°š„°š„°š„°
Atmosphere: 5
Food: 5
Service: 5
Wuis Peanut
They. DISCRIMINATE, HAD MY ORDER TAKEN, N ASKED FOR A LARGE ICED BROWN SUG CLDBRW. BUT the lady who, manages was very rude, n unprofessional. Tbh i feel sorry for most em barista, they hire new, like mistakes happen, but least acknowledge you make mistakes aswell. Always toxic environment an hostile area to grab a drink. Neva again, I'll head to the nearest coffee bean. No mama!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Fernanda Torres
This is the strangest thing thatās ever happened to me at a Starbucks. I ordered a venti Pike. The cashier said they were out so I ordered whatever black coffee they had available. As she is charging me, her coworker (I think the lead or manager) corrects her and tells her they do have pike. Okay. Yay. All is good. I pay. When my name is called I noticed I got a grande and not a venti. On a Monday after a 4 hour meeting, it matters. So I let the barrista know it shouldāve been a venti. Now, itās okay, we all make mistakes. The cashier apologized because she realized she had entered the size wrong. All good. We all make mistakes. Up to this point everything is fine.In my experience, any Starbucks employee wouldāve grabbed a venti cup, poured the coffee and say something along the lines of āhave a good dayā. Instead, the manager proceeded to show the cashier how to charge the difference. Now, this took idk 10 min because clearly the cashier was new. 10 min of cashier and manager at min wage (I know they get paid more than min wage) equals $5.33, credit card transaction free and Mastercard commissions might have totaled $0.20. Letās call it $5.50 (not considering the cup and the wasted coffee). It cost Starbucks $5.50 to charge me the extra $0.30 for the venti. Well, $5.50 and a customer.This is the second time I have a bad experience at this Starbucks. Itās unfortunate because itās so convenient to grab an overpriced black coffee while I shop.
Atmosphere: 1
Food: 3
Service: 1
Hanspal Kahlon
This place is packed most of the time, and they still have a lot of room for improvement in their service.
Atmosphere: 5
Food: 5
Service: 2
Alyssa Nunez
Cashier was texting while taking my order. Couldnāt put her phone down or stop typing to plug my order in or take my name while I stood directly in front of her. With four other customers in line behind me, she made no effort to speed up line and give better service.
Service: 2
E Rutherford
Slowest Starbucks I have ever visited. 4 employees and one young lady making the coffees. And it appears the manager is just watching. It should never take 10 minutes to get a cup of coffee. I like Starbucks but I think I will avoid this one in the future.
Atmosphere: 4
Service: 3
Gustavo Melchor
Really fast service and always clean
Atmosphere: 5
Food: 5
Service: 5
Ruben Ramirez (DEEZNUTZINYA)
Very fast and friendly staff
Atmosphere: 3
Food: 5
Service: 5
Madina Bakiyeva
First time they messed up my order and then the barista said that Iāll add to it right now and while she was adding to it she dropped the whole drink. And then she just took the same cup and added a more coffee to it. She handed it to us but then there was no ice we asked for ice and then she rudely asked āyou need ice?ā Yes we do!! This was literally a part of the original order. We asked to change the cup but she said that she changed it but I can still see the splashed on the outside of the cup. I just said okay and walked away. Me and my daughter drank some of it not even a lot! Just one grande size cup. The coffee was very caffeinated. And after a couple mins we felt like we were about to throw up and we felt nauseous. It was caffeine rush...still filling it after few hours. And we know how this drink should taste like because we always get it the same way. So therefore they messed up our order, were rude, didnāt change the cup, no ice, didnāt even make the drink again just gave us the old one, very caffeinated. We feel sick after this! Never coming back. Be careful if you have any medical conditions...these coffee can harm your health!!!! It was April 21 5:53PM 2023.
Horrible customer service. I asked for a cup of water and the guy told me that if I didnāt order it, I had to go back in line. He was super rude and left me hanging. If I could, I would give them no stars.
MIchael Murphy
Took too long to get order
Mark Sagrero
So awesome. I did purchase hot chocolate drink last time throughout Winter season before Spring season, I needed to stay warm when I drink something warm.
Manasi Kabra
Horrible location. Rude and extremely slow service. The worst Starbucks location Iāve been to.
Dr. Abdullah AlHomeadan
This Starbucks is in the center of Brea Mall. It feels like a five star hotel lobby. The staff is extremely cortius. A great place for a quick relaxing break from shopping. My coffee has always been Americano with cold milk. It is the right caffeine projectile for my stubborn craving. Snacks are always creative and delicious
I had a wonderful experience at Starbucks thanks to Janelle. I called to confirm my online order, and she was incredibly helpful. She patiently answered all of my questions, provided detailed information, and made sure everything was perfect with my order. Her excellent customer service truly stood out, and I appreciate how thorough and kind she was. Thank you, Janelle, for making my experience so smooth and pleasant! (:
Service: 5
Everything is so lovely for this store from the manager and all employees and all of them need to get raises š„°š„°š„°š„°š„°š„°š„°š„°
Atmosphere: 5
Food: 5
Service: 5
They. DISCRIMINATE, HAD MY ORDER TAKEN, N ASKED FOR A LARGE ICED BROWN SUG CLDBRW. BUT the lady who, manages was very rude, n unprofessional. Tbh i feel sorry for most em barista, they hire new, like mistakes happen, but least acknowledge you make mistakes aswell. Always toxic environment an hostile area to grab a drink. Neva again, I'll head to the nearest coffee bean. No mama!!!!!!
Atmosphere: 1
Food: 1
Service: 1
This is the strangest thing thatās ever happened to me at a Starbucks. I ordered a venti Pike. The cashier said they were out so I ordered whatever black coffee they had available. As she is charging me, her coworker (I think the lead or manager) corrects her and tells her they do have pike. Okay. Yay. All is good. I pay. When my name is called I noticed I got a grande and not a venti. On a Monday after a 4 hour meeting, it matters. So I let the barrista know it shouldāve been a venti. Now, itās okay, we all make mistakes. The cashier apologized because she realized she had entered the size wrong. All good. We all make mistakes. Up to this point everything is fine.In my experience, any Starbucks employee wouldāve grabbed a venti cup, poured the coffee and say something along the lines of āhave a good dayā. Instead, the manager proceeded to show the cashier how to charge the difference. Now, this took idk 10 min because clearly the cashier was new. 10 min of cashier and manager at min wage (I know they get paid more than min wage) equals $5.33, credit card transaction free and Mastercard commissions might have totaled $0.20. Letās call it $5.50 (not considering the cup and the wasted coffee). It cost Starbucks $5.50 to charge me the extra $0.30 for the venti. Well, $5.50 and a customer.This is the second time I have a bad experience at this Starbucks. Itās unfortunate because itās so convenient to grab an overpriced black coffee while I shop.
Atmosphere: 1
Food: 3
Service: 1
This place is packed most of the time, and they still have a lot of room for improvement in their service.
Atmosphere: 5
Food: 5
Service: 2
Cashier was texting while taking my order. Couldnāt put her phone down or stop typing to plug my order in or take my name while I stood directly in front of her. With four other customers in line behind me, she made no effort to speed up line and give better service.
Service: 2
Slowest Starbucks I have ever visited. 4 employees and one young lady making the coffees. And it appears the manager is just watching. It should never take 10 minutes to get a cup of coffee. I like Starbucks but I think I will avoid this one in the future.
Atmosphere: 4
Service: 3
Really fast service and always clean
Atmosphere: 5
Food: 5
Service: 5
Very fast and friendly staff
Atmosphere: 3
Food: 5
Service: 5
First time they messed up my order and then the barista said that Iāll add to it right now and while she was adding to it she dropped the whole drink. And then she just took the same cup and added a more coffee to it. She handed it to us but then there was no ice we asked for ice and then she rudely asked āyou need ice?ā Yes we do!! This was literally a part of the original order. We asked to change the cup but she said that she changed it but I can still see the splashed on the outside of the cup. I just said okay and walked away. Me and my daughter drank some of it not even a lot! Just one grande size cup. The coffee was very caffeinated. And after a couple mins we felt like we were about to throw up and we felt nauseous. It was caffeine rush...still filling it after few hours. And we know how this drink should taste like because we always get it the same way. So therefore they messed up our order, were rude, didnāt change the cup, no ice, didnāt even make the drink again just gave us the old one, very caffeinated. We feel sick after this! Never coming back. Be careful if you have any medical conditions...these coffee can harm your health!!!! It was April 21 5:53PM 2023.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible customer service. I asked for a cup of water and the guy told me that if I didnāt order it, I had to go back in line. He was super rude and left me hanging. If I could, I would give them no stars.
Took too long to get order
So awesome. I did purchase hot chocolate drink last time throughout Winter season before Spring season, I needed to stay warm when I drink something warm.
Horrible location. Rude and extremely slow service. The worst Starbucks location Iāve been to.
This Starbucks is in the center of Brea Mall. It feels like a five star hotel lobby. The staff is extremely cortius. A great place for a quick relaxing break from shopping. My coffee has always been Americano with cold milk. It is the right caffeine projectile for my stubborn craving. Snacks are always creative and delicious
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