Bonchon Brentwood

The soy sauce chicken is delicious crispy tender and packed full of flavor

Atmosphere: 5

Food: 5

Service: 5

Best chicken anywhere!

Food: 5

Food is always good. They are fast to get the orders out and the staff is friendly

Atmosphere: 5

Food: 5

Service: 5

Great Food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich

Best Koren fried chicken I have had the pleasure to eat. We had the Seoul sampler and it gives you a good intro into the menu. It's a hole in the wall, but clean and the staff was friendly. We will be back to explore more of the menu.

Atmosphere: 4

Food: 5

Service: 4

As other reviews mentioned the service here is terrible and the food can be good or can be really bad. You take the chance.
We love BonChon wings, we used to drive 1 hour to eat at the BonChon in San Leandro so when this store opened in our town we were really happy. At the beginning they had a lot of operations issues, the order took forever but I understand and I gave them some time. Last time I ordered 60 wings : 30 spicy and 30 garlic and the total was over $120.

When we start eating them at home because this is a ToGo store. We noticed that the spicy ones were good as always but the soy garlic ones were really bad, all burned, black inside, small. They were not with the quality we expect, so I called the store and the woman didn't even know what to tell me, so she took down my number and said they were going to call me back. After 5 days no one called me so I went to the store because I really feel this is not right away to handle a customer issue and the guy who was working told me he didn't work that day but he tried to call the owner and he didn't picked up the phone so again he wrote down my phone number and said someone is going to call me but again nothing.

So until now one week later I'm still expecting a call back and some sort of solution if this bad experience but they didn't even seem to care. As another reviewer mentioned they never respond and I guess they are paying for some of the 5 star reviews because they are from people that don't have any other reviews. You can look at the photo of my soy garlic wings and evaluate if this is the quality of a $2/wing

I’m not big on fried chicken butttt omgggg this place is so gooooood! The fried chicken tacos were my fav

Atmosphere: 5

Food: 5

Service: 5

The service at this restaurant is absolutely outstanding! From the moment we walked in, we were greeted with a warm welcome. The staff is attentive and always willing to help with any questions about the menu. The food was exquisite—authentic and flavorful. The bibimbap was perfectly seasoned, and the kimchi was the best I've ever had. The ambiance is cozy, with beautiful traditional Korean décor. I’ll definitely be coming back for more!

Tasty crunchy juicy food. Fast service. Great customer service. Affordable, reasonable price mix chicken and tacos

Me and my wife love chicken wings so we were like we haven’t had Korean fried chicken and it looks crowed so let’s check it out. Worst decision we’ve mad in a long time. The chicken was oily and disgusting. The batter on the chicken tasted like batter for Cod fish. It tasted like we were eating fish chicken. On top of that when I asked for a refund and told them that after two pieces it mad my wife’s stomach hurt. They said we don’t give money back???? Excuse me so I had to put in an incident report online for my refund. Never heard back from them. NEVER AGAIN DISGUSTING FISH CHICKEN.

They left me a message and told me to reach out! That’s a joke too. Reached out serval times with my number no response!! Again this company is unprofessional and flat out liars. They want to make them self look good. Never again!!! Still didn’t receive my refund!!!

I love this place! I go here every time my pet goes to vet or groomer.
The asian guy in the cashier is awesome! Im surprised he knows my name. They need to keep him and give him a raise.
Im just sad that they don’t do combos anymore.
Before they have wings and rice or wings and fries. Please return this!

Food tasted decent, for the price it was not worth it for me.

Atmosphere: 4

Food: 2

Service: 4

Great food

Atmosphere: 5

Food: 5

Service: 5

Chicken wings was way to hard couldn’t even bite them, once I called to speak to a manager an employee named Michael told me they didn’t have anyone in charge and that it is nothing they can do in the store for me because they don’t do refunds or make anything over. If I wanted something done I would have to reach out to the corporate email. Michael was very rude and unprofessional over the phone. Literally was a waste of $28. Most definitely will make this my last time coming to this one.

Food: 1

Service: 1

Food is pretty good. Definitely going to come back.

Atmosphere: 5

Food: 5

Service: 5