Today around 3pm my girls patronized Cool Spot a self serve yogurt bar on Balfour and American Ave near Heritage High School. They each made their yogurt cups, then paid as the signs posted instructed them to do. They sat down in Cool Spot and ate their yogurt. Once done they wanted a little more so they took their cups that they already paid for and began to refill it a little. They then proceeded to the register and asked “Do they have to pay for a refill and if so how much?” The young lady behind the counter then told them they don’t offer refills or a refill rate and they would have to pay full price as if it were a new one. By that time the guy posted in the picture got in their faces, started yelling at them telling them they know it’s no refills, took a picture of one of my girls and then threatened them with a good time by saying he was calling the police. So they then told her never mind if they were being charged full price and gave them the yogurt, while he snatched the yogurt out of the others hand. He told them they were “basically “ stealing for following the posted instructions, trying to pay, them declining the item. Told them to don’t come back, went outside and started showing the other kids outside her picture asking who she was because he was putting her on his wall. So me being a concerned parent I politely went in and asked the young ladies behind the counter if the guy was there who my girls had just spoke with. He got up on defense saying that’s me. So I proceeded to ask him what was going on and explain what my girls had told me. He immediately became loud and argumentative telling me they stole they didn’t pay for anything, they were lying, they know it’s not no refills and I told him they didn’t know otherwise they wouldn’t have never asked and tried to pay for a refill. He began to go back and forth with me and when I tried to tell him I didn’t come in there for an argument, but as a woman whose trying to have an adult conversation he began mocking me with statements like “oh a woman” “yea okay” “well you can leave because they’re not welcome here anymore and I’m done talking” and so on and so forth. I told him I didn’t come there to do what he was doing but to come to an understanding about how to treat people kids and to teach them what they don’t know. Instead of trying to threaten these 2 black girls with the police as if they were supposed to be afraid. So much more was said on his behalf. I find it hard to believe this man is still in business serving the kids who are his biggest customers yet he treat them so foul. His actions today clearly shows he acts like this on a regular, and it won’t be the last. So I encourage you all to talk to your kids and make sure this man hasn’t disrespected them or someone they know as well. Cool Spot will never have my girls business ever again.
Thank God for receipts!!
Ben Collet
The perfect little froyo shop! Fun flavors, toppings, and games. Excellent friendly service. 10/10
Atmosphere: 5
Food: 5
Service: 5
Zeo Nightshadow
Amazing place
Atmosphere: 5
Food: 5
Service: 5
Addison Huma
They always have great service!
Atmosphere: 5
Food: 5
Service: 5
Vivian Grant
The barista was friendly and helpful. She was patient with by undecided group order. It’s always nice and clean atmosphere when we come, too.
Atmosphere: 5
Food: 5
Service: 5
Lynn Tiemeyer
I love this local business! Cool Spot’s frozen yogurt and ice cream quality is unsurpassed!! Loved meeting Levi today! Thank you for such a great customer experience!!
Atmosphere: 5
Food: 5
Service: 5
ayesha basu
Great FroYo!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Frozen Yogurt with Various Toppings
W Moran
Bring my kids here when it's hot out, they love it. Froyo is sold by weight not by container size so be warned lol.
This place often has sales so price isn't too bad and this is a healthier option instead of ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dog Frozen Yogurt
Karen Sahakian-Bass
Always friendly staff and we love our after school ice cream spot.
Atmosphere: 5
Food: 5
Service: 5
Heidi P
Facility is clean, smells good, not like cleaner. Employees ate friendly.
Kid-friendliness: Each of my 5 kids got to have a sample cup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt with Various Toppings
Facility is clean, smells good, not like cleaner. Employees ate friendly.
Kid-friendliness: Each of my 5 kids got to have a sample cup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt with Various Toppings
User Unknown
Went in there a week ago at night! Went in about an hour before close and all of the staff were very cold and treating me like a burden! The staff that helped me at the register had a huge attitude problem? I understand being tired as I also work at a job in customer service but oh my goodness… she acted like she had a personal vendetta against me and didn’t act nice up until i tipped. When I tipped whole attitude change and it’s ridiculous! I feel like kindness should be given not earned for sure
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Frozen Yogurt with Various Toppings
Michael Aiello
Best frozen yogurt I have ever had literally in the US!!!
Recommended dishes: Triple Chocolate Swirl, House Beans Coffee, Frozen Yogurt with Various Toppings
Frances Thompson
Great place. Great service !
Atmosphere: 5
Food: 5
Service: 5
Amelia Mccullough
This place has an awesome vibe and the service is always top-notch! They switch up the flavors pretty often so you never get bored, and there are so many toppings to choose from. The staff is super friendly and really helpful too!
Today around 3pm my girls patronized Cool Spot a self serve yogurt bar on Balfour and American Ave near Heritage High School. They each made their yogurt cups, then paid as the signs posted instructed them to do. They sat down in Cool Spot and ate their yogurt. Once done they wanted a little more so they took their cups that they already paid for and began to refill it a little. They then proceeded to the register and asked “Do they have to pay for a refill and if so how much?” The young lady behind the counter then told them they don’t offer refills or a refill rate and they would have to pay full price as if it were a new one. By that time the guy posted in the picture got in their faces, started yelling at them telling them they know it’s no refills, took a picture of one of my girls and then threatened them with a good time by saying he was calling the police. So they then told her never mind if they were being charged full price and gave them the yogurt, while he snatched the yogurt out of the others hand. He told them they were “basically “ stealing for following the posted instructions, trying to pay, them declining the item. Told them to don’t come back, went outside and started showing the other kids outside her picture asking who she was because he was putting her on his wall. So me being a concerned parent I politely went in and asked the young ladies behind the counter if the guy was there who my girls had just spoke with. He got up on defense saying that’s me. So I proceeded to ask him what was going on and explain what my girls had told me. He immediately became loud and argumentative telling me they stole they didn’t pay for anything, they were lying, they know it’s not no refills and I told him they didn’t know otherwise they wouldn’t have never asked and tried to pay for a refill. He began to go back and forth with me and when I tried to tell him I didn’t come in there for an argument, but as a woman whose trying to have an adult conversation he began mocking me with statements like “oh a woman” “yea okay” “well you can leave because they’re not welcome here anymore and I’m done talking” and so on and so forth. I told him I didn’t come there to do what he was doing but to come to an understanding about how to treat people kids and to teach them what they don’t know. Instead of trying to threaten these 2 black girls with the police as if they were supposed to be afraid. So much more was said on his behalf. I find it hard to believe this man is still in business serving the kids who are his biggest customers yet he treat them so foul. His actions today clearly shows he acts like this on a regular, and it won’t be the last. So I encourage you all to talk to your kids and make sure this man hasn’t disrespected them or someone they know as well. Cool Spot will never have my girls business ever again. Thank God for receipts!!
The perfect little froyo shop! Fun flavors, toppings, and games. Excellent friendly service. 10/10
Atmosphere: 5
Food: 5
Service: 5
Amazing place
Atmosphere: 5
Food: 5
Service: 5
They always have great service!
Atmosphere: 5
Food: 5
Service: 5
The barista was friendly and helpful. She was patient with by undecided group order. It’s always nice and clean atmosphere when we come, too.
Atmosphere: 5
Food: 5
Service: 5
I love this local business! Cool Spot’s frozen yogurt and ice cream quality is unsurpassed!! Loved meeting Levi today! Thank you for such a great customer experience!!
Atmosphere: 5
Food: 5
Service: 5
Great FroYo!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Frozen Yogurt with Various Toppings
Bring my kids here when it's hot out, they love it. Froyo is sold by weight not by container size so be warned lol.
This place often has sales so price isn't too bad and this is a healthier option instead of ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dog Frozen Yogurt
Always friendly staff and we love our after school ice cream spot.
Atmosphere: 5
Food: 5
Service: 5
Facility is clean, smells good, not like cleaner. Employees ate friendly.
Kid-friendliness: Each of my 5 kids got to have a sample cup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt with Various Toppings
Restaurantji Recommends
Facility is clean, smells good, not like cleaner. Employees ate friendly.
Kid-friendliness: Each of my 5 kids got to have a sample cup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt with Various Toppings
Went in there a week ago at night! Went in about an hour before close and all of the staff were very cold and treating me like a burden! The staff that helped me at the register had a huge attitude problem? I understand being tired as I also work at a job in customer service but oh my goodness… she acted like she had a personal vendetta against me and didn’t act nice up until i tipped. When I tipped whole attitude change and it’s ridiculous! I feel like kindness should be given not earned for sure
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Frozen Yogurt with Various Toppings
Best frozen yogurt I have ever had literally in the US!!!
Vegetarian options: Watermelon, chocolate, raspberry, pineapple
Parking: Clean, bright, safe
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Swirl, House Beans Coffee, Frozen Yogurt with Various Toppings
Great place. Great service !
Atmosphere: 5
Food: 5
Service: 5
This place has an awesome vibe and the service is always top-notch! They switch up the flavors pretty often so you never get bored, and there are so many toppings to choose from. The staff is super friendly and really helpful too!
Atmosphere: 5
Food: 5
Service: 5
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