Jack In The Box

3191 Balfour Rd, Brentwood
(925) 306-4190

Recent Reviews

briancallison86

Not open when it says they are. They block off the drive thru.

Atmosphere: 1

Service: 1

Tahiera Killingsworth

I ordered the #24 Breakfast sandwich combo, Sausage tasted freezer burned second time that happened so need to not keep sausage in freezer so long and still serve it to

Atmosphere: 5

Food: 2

Service: 5

NewKids 510

Great food when your in a hurrry.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Breakfast Burrito, Sourdough Jack, Chicken Teriyaki Bowl, Onion Rings, Chicken Club Salad, Seasoned Curly Fries, Jumbo Breakfast Platter, Sausage Egg & Cheese Biscuit, Egg Rolls, Chicken Sandwich & French Fries, Two Tacos, Dr Pepper

Cindy Shehorn

Consistent but getting more expensive. What used to cost 5 bucks now costs 9 something. Quick service and friendly staff members.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sourdough Jack, Onion Rings, Two Tacos, Ultimate Cheeseburger, Dr Pepper

Locke

Had bad experiences at this place particularly, but today takes the cake. Never have I been to an establishment that forgot to give back my card in the drive thru, which this one did. And when I went in to retrieve my card, I was met with the simple comment “oh don’t worry, we aren’t going to steal your card information” as I was walking out with my reacquired card. I walk back in after to ask for the manager because of that comment, only to be met with the classic quote of, “I am the manger”. I ask for his name, “Pedro Espinoza”. You’re going to have to assume the spelling is correct because in my attempt to clarify such spelling, the manager refused to write his name, or show an identification card, and just kept repeating his name. This also happened to be the same person(manager) I saw talking to the drive thru operator(the same lady who didn’t give me my card back) the entire time with what seemed like small talk. Funny thing, I heard the drive thru lady apologize for the inconvenience, but the manager didn’t, and instead decided to only give me attitude.Food here is typical Jack in the Box, but the customer service and management are terrible to say the least

Atmosphere: 1

Food: 1

Service: 1

devilsoulja14

Jared young man who works there has a great work ethic and his customer service was great keep up the great work young

Atmosphere: 5

Food: 5

Service: 5

Savaniah Dominguez

I work in the food industry myself but every single time I come here the employees have the worst attitudes and not only that. It says that this location closes at 3AM and I came here at 12:37am and I was confronted by an employee that they were closed but yet door dash orders were still going…that makes no sense and so I jsut walked out. But I realized that I’ve came here before way past 1am and they have been open. Idk to me I get it, It’s late you wanna close early. But I mean I’m pretty sure establishments shouldn’t be closing early but I guess it depends on the manager. Regardless I’m some what annoyed and I just wanted something.

Service: 1

Me

I'm so tired of this place, one of my orders took 50 MINUTES and my last order of loaded tiny tacos did not come loaded at all, and this is a frequent occurrence. This location has disappointed me for the last time, just go to the one near Taco

Atmosphere: 1

Food: 1

Service: 1

BosS MaC xx

I work graveyards and have tried to come late multiple times and they're supposed to be open but they never are or they act like they're not. Worst jack n the box around!

Atmosphere: 1

Food: 3

Service: 1

Maria Bazan

Take long time to give the order , and end up being cold , I asked for double meat gave me 1 meat .

Atmosphere: 1

Food: 1

Service: 1

Mary S.

Food was horrid. Restaurant was out of napkins and a lot of items. Will NOT be going back.

todd anderson

Sent from the drive thru to go sit out front for my order. 2nd time in a row that this has happened. I don't have this problem anywhere else. Just here.Still waiting out front

Atmosphere: 1

Food: 2

Service: 1

D (Krown4d)

Long wait for cold food. Rude customer service. Avoid if possible. Make you wait in front of the store when you use drive-thru.

Atmosphere: 2

Food: 2

Service: 1

Richard Melton

The drive thru was quick and smooth and of course the food is yummy ? ?

Atmosphere: 5

Food: 5

Service: 5

Tommy Lucas

Food was ok, but they charge for sauce and that’s just cheap.

Atmosphere: 2

Food: 3

Service: 2

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