Had to order before being given the restroom door code and was not allowed to leave my beverage at the counter so I had to take it into the restroom with me. Yuck!
Atmosphere: 1
Food: 3
Service: 1
MrMrs Bustam
Dear Jack in the Box Management,
I am writing to express my deep concern and dissatisfaction regarding the treatment my family and I received during our recent visit to one of your locations (E Hwy Road CA).
Our experience was not only disappointing but also distressing, and I believe it warrants serious attention.
On the evening of 10th July 2025, we arrived at your store at 9:33 PM, well within the stated operating hours (as confirmed later to be until 11:00 PM). However, the cashier on duty informed us inaccurately that the store would close at 10:00 PM and thus refused us dine-in service, insisting we order to-go only. This was the first of several instances of misleading and discriminatory behavior we experienced.
Secondly, we were told that the restroom was already closed and not accessible, even though we were traveling with a 4-year-old child who needed to use the facilities. Denying access to basic hygiene accommodations—particularly for a small child—is unacceptable and potentially a violation of health and safety standards.
Shortly after, the same staff member admonished my aunt because our child was briefly running inside the store. While we understand safety concerns, such rigid and unsympathetic behavior towards a young child is inappropriate and lacking in basic courtesy.
As a result, we were forced to eat outside in freezing weather. It was late, and our child needed to eat, so we had no option but to endure the cold. We were deeply shocked and saddened by this experience.
What is even more troubling is what happened shortly after: • At approximately 10:00 PM, a couple walked in, made a new order, and were allowed to dine inside. • They themselves expressed surprise that the store was open until 11:00 PM and that it was cold outside. • Furthermore, they were apparently given access to the restroom, as they later shared the door passkey with us, allowing us to finally use the facility that had been previously denied to us.
This raises a critical question: Why were we refused access and service that was clearly extended to other customers who arrived later than us?
Such inconsistency in service—particularly against a family with a small child—gives rise to the appearance of discriminatory treatment, whether intentional or not. We were misinformed, denied access to basic amenities, and made to feel unwelcome and excluded.
This kind of treatment does not reflect the values your brand publicly upholds and is certainly not acceptable from a customer service standpoint. As international visitors, we expected at the very least to be treated with respect and fairness.
Atmosphere: 5
Food: 5
Service: 1
Daniel Currin
It's always a gamble at fast food.
Atmosphere: 3
Food: 1
Service: 4
Chip B
I understand shrink flation and $20 min wage but the teriyaki bowls are getting smaller and smaller with less in them and the price is getting higher and higher. Very disappointing.
Atmosphere: 4
Food: 4
Service: 5
Miguel Lima (chunkslima2011)
Stopped to grab a bite to eat before heading to Monterey Ca
willie Wagner
Boba was rock hard
Pricilla Colorado
Soda machine very dirty. Bathroom didn't have toilet paper and was nasty.
Linda Estrella
I had a great experience and everything was great ,but didn't like the jbox in Malibu lady was free unprofessional and rude ,don't plan on going they're again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Eric Ceppi
A good face food
Parking: Alright
Kid-friendliness: Yes
Wheelchair accessibility: Perfect
Atmosphere: 2
Food: 4
Service: 3
Jose Reyes Arroyo
Took half an hour to receive the food. Employees pruority was drive thru instead of per order number.
Idk what it is about Jack in the Box. The workers seem to not care too much about customers. When we walked in, the supervisor and 2 workers were talking in the dining area. Guess their conversation was more important as we waited for someone to take our order. After we ordered, we used the restroom, which was dirty, toilet paper, and trash was on the floor, no seat covers. The dining room was dirty, tables and floors. Only other people were in dining. I've worked in fast food. My crew didn't sit around. There was always something to do.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burger
Jose Navarro
I have to park on the side of the building to get my food. Because it takes a long time to cook the eggs. Is at 9am and is that breakfast hour. I thought it was call fast food not slow food
melquesedec gadea mateez
Very nice and quiet place for all genders
Atmosphere: 5
Food: 5
Service: 5
NaZxy
Burnt egg roll. Inedible.
Food: 2
Service: 2
James Broderson
Food is decent. Prices aren't that bad. Service at this one is always friendly
Had to order before being given the restroom door code and was not allowed to leave my beverage at the counter so I had to take it into the restroom with me. Yuck!
Atmosphere: 1
Food: 3
Service: 1
Dear Jack in the Box Management,
I am writing to express my deep concern and dissatisfaction regarding the treatment my family and I received during our recent visit to one of your locations (E Hwy Road CA).
Our experience was not only disappointing but also distressing, and I believe it warrants serious attention.
On the evening of 10th July 2025, we arrived at your store at 9:33 PM, well within the stated operating hours (as confirmed later to be until 11:00 PM). However, the cashier on duty informed us inaccurately that the store would close at 10:00 PM and thus refused us dine-in service, insisting we order to-go only. This was the first of several instances of misleading and discriminatory behavior we experienced.
Secondly, we were told that the restroom was already closed and not accessible, even though we were traveling with a 4-year-old child who needed to use the facilities. Denying access to basic hygiene accommodations—particularly for a small child—is unacceptable and potentially a violation of health and safety standards.
Shortly after, the same staff member admonished my aunt because our child was briefly running inside the store. While we understand safety concerns, such rigid and unsympathetic behavior towards a young child is inappropriate and lacking in basic courtesy.
As a result, we were forced to eat outside in freezing weather. It was late, and our child needed to eat, so we had no option but to endure the cold. We were deeply shocked and saddened by this experience.
What is even more troubling is what happened shortly after:
• At approximately 10:00 PM, a couple walked in, made a new order, and were allowed to dine inside.
• They themselves expressed surprise that the store was open until 11:00 PM and that it was cold outside.
• Furthermore, they were apparently given access to the restroom, as they later shared the door passkey with us, allowing us to finally use the facility that had been previously denied to us.
This raises a critical question: Why were we refused access and service that was clearly extended to other customers who arrived later than us?
Such inconsistency in service—particularly against a family with a small child—gives rise to the appearance of discriminatory treatment, whether intentional or not. We were misinformed, denied access to basic amenities, and made to feel unwelcome and excluded.
This kind of treatment does not reflect the values your brand publicly upholds and is certainly not acceptable from a customer service standpoint. As international visitors, we expected at the very least to be treated with respect and fairness.
Atmosphere: 5
Food: 5
Service: 1
It's always a gamble at fast food.
Atmosphere: 3
Food: 1
Service: 4
I understand shrink flation and $20 min wage but the teriyaki bowls are getting smaller and smaller with less in them and the price is getting higher and higher. Very disappointing.
Atmosphere: 4
Food: 4
Service: 5
Stopped to grab a bite to eat before heading to Monterey Ca
Boba was rock hard
Soda machine very dirty.
Bathroom didn't have toilet paper and was nasty.
I had a great experience and everything was great ,but didn't like the jbox in Malibu lady was free unprofessional and rude ,don't plan on going they're again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
A good face food
Parking: Alright
Kid-friendliness: Yes
Wheelchair accessibility: Perfect
Atmosphere: 2
Food: 4
Service: 3
Took half an hour to receive the food. Employees pruority was drive thru instead of per order number.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burger, Sandwich
Restaurantji Recommends
Idk what it is about Jack in the Box. The workers seem to not care too much about customers. When we walked in, the supervisor and 2 workers were talking in the dining area. Guess their conversation was more important as we waited for someone to take our order.
After we ordered, we used the restroom, which was dirty, toilet paper, and trash was on the floor, no seat covers. The dining room was dirty, tables and floors. Only other people were in dining.
I've worked in fast food. My crew didn't sit around. There was always something to do.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burger
I have to park on the side of the building to get my food. Because it takes a long time to cook the eggs. Is at 9am and is that breakfast hour. I thought it was call fast food not slow food
Very nice and quiet place for all genders
Atmosphere: 5
Food: 5
Service: 5
Burnt egg roll. Inedible.
Food: 2
Service: 2
Food is decent. Prices aren't that bad. Service at this one is always friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Tacos
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