My family and I come to this location often this time I order one scoop of ice cream barely any ice cream lady did not wash her hands before serving!!! Not good
Atmosphere: 2
Food: 2
Service: 1
Avianna McGrath
We take our kids here after school sometimes for a treat. The workers are always very friendly. I love the numerous flavors they have, which they rotate often enough to keep us coming back for more.
For my daughter's bday we decided to order an ice cream cake because not everyone likes cake. WOW!! The cake baker did a phenomenal job. Everyone had so many compliments and it was absolutely delicious! Thank you so much. We'll be back in 2 weeks for the next bday! We'll done. Highly recommend. I wish I would have taken a close up of just the cake. It was beautiful.
Atmosphere: 5
Food: 5
Service: 5
JOONHO KIM
Disappointing Experience with Melt Insurance Promotion
I recently had a very disappointing experience at Baskin-Robbins that I feel compelled to share. Today, I visited a Baskin-Robbins location to take advantage of their "Melt Insurance" promotion, which offers a free one-scoop ice cream if your order melts. I placed my order online and went to the store to pick it up, only to be told by someone who appeared to be the owner that their store was not participating in the promotion and they would not honor the free one-scoop ice cream.
I asked if this was because it was a free order and if I needed to make an additional purchase, like an ice cream cake or another ice cream, to qualify. However, the owner insisted that their store simply wasn't participating, regardless of any additional orders.
I pointed out that if the store wasn't participating, it should not have been an option when I placed the order through the app. Instead of acknowledging this oversight, the owner implied it was my responsibility to call the store ahead of time to confirm their participation. This response left me feeling blamed for something that was not my fault.
To add to my frustration, I inquired whether I could use the promo code at another store. The owner's response was a dismissive, "I don't know." I later discovered that the promo code is a one-time use code, meaning my account shows it as already redeemed, preventing me from using it at a different, potentially more cooperative store.
I always thought these promotions were supported by the corporate office, with some level of reimbursement for participating locations. Regardless, I missed out on my free ice cream because of this store's poor handling of the promotion. Had the app clearly indicated that this store was not participating, I could have gone somewhere else and avoided wasting my time, gas, and energy on this unpleasant experience.
Promotions like these should be a great marketing opportunity for stores, but this location failed to capitalize on it and instead left a bad taste in my mouth. Due to this experience, I have no intention of visiting this store again, promotion or not.
Service: 1
Ace Vato
Was so disrespectful had no pb and not ice cream
Atmosphere: 1
Food: 1
Service: 1
Justin Haney
Quasom was our ice cream server. He was great, tall dark handsome. J/k he was friendly and we had a great scoop. Great job!
Atmosphere: 5
Food: 5
Service: 5
Carla Gee
Famous baskin robbins not worth the hype. Just purchsed a kiddie scoop $4.49 and the quart 8.99 smh never again.
Michael Kim
Does not accept welcome scoops or birthday scoops from the app. Stop being cheap - you’ll lose more customers that way.
Erika First
The women are great here, but I stopped coming to this location because of the older man that works here he really underfills my containers im not dumb I can feel and see the difference. The woman always fills than packs it in.Go to the Cypress location because they always fill professionally.The five stars are because the ice cream is yummy and the place is clean.
Jesse Sanchez
Great ice cream and the guy sunny that works is awesome and good to the kiddos
Michelle Taylor
Always need my favorite ice cream on hand. Plus my grandkids love that they have many different choices of ice cream at granny's house
The last time for a small milk shake they charged me more than $10 dollars that they put very expensive
orlando casas
Nutty Coconut and pistachio always on point!
Lisa McBride
LOVE this BR location! The owners who run this shop are great! Always super friendly!
AlbertCruiz83
came by here after having pizza next door with the family after visiting knotts berry farm. Awesome place to grab ice cream and nice staff
Eric de Jong
I ran 2 miles there at 9:45 pm just for ice cream. The ice cream was really good, but after we ran the 2 miles back we realized that they didn’t give us enough spoons. I didn’t run through one of the most dangerous cities in the world at 10 pm just to not have enough spoons. The employees were really nice though.
My family and I come to this location often this time I order one scoop of ice cream barely any ice cream lady did not wash her hands before serving!!! Not good
Atmosphere: 2
Food: 2
Service: 1
We take our kids here after school sometimes for a treat. The workers are always very friendly. I love the numerous flavors they have, which they rotate often enough to keep us coming back for more.
For my daughter's bday we decided to order an ice cream cake because not everyone likes cake. WOW!! The cake baker did a phenomenal job. Everyone had so many compliments and it was absolutely delicious! Thank you so much. We'll be back in 2 weeks for the next bday! We'll done. Highly recommend. I wish I would have taken a close up of just the cake. It was beautiful.
Atmosphere: 5
Food: 5
Service: 5
Disappointing Experience with Melt Insurance Promotion
I recently had a very disappointing experience at Baskin-Robbins that I feel compelled to share. Today, I visited a Baskin-Robbins location to take advantage of their "Melt Insurance" promotion, which offers a free one-scoop ice cream if your order melts. I placed my order online and went to the store to pick it up, only to be told by someone who appeared to be the owner that their store was not participating in the promotion and they would not honor the free one-scoop ice cream.
I asked if this was because it was a free order and if I needed to make an additional purchase, like an ice cream cake or another ice cream, to qualify. However, the owner insisted that their store simply wasn't participating, regardless of any additional orders.
I pointed out that if the store wasn't participating, it should not have been an option when I placed the order through the app. Instead of acknowledging this oversight, the owner implied it was my responsibility to call the store ahead of time to confirm their participation. This response left me feeling blamed for something that was not my fault.
To add to my frustration, I inquired whether I could use the promo code at another store. The owner's response was a dismissive, "I don't know." I later discovered that the promo code is a one-time use code, meaning my account shows it as already redeemed, preventing me from using it at a different, potentially more cooperative store.
I always thought these promotions were supported by the corporate office, with some level of reimbursement for participating locations. Regardless, I missed out on my free ice cream because of this store's poor handling of the promotion. Had the app clearly indicated that this store was not participating, I could have gone somewhere else and avoided wasting my time, gas, and energy on this unpleasant experience.
Promotions like these should be a great marketing opportunity for stores, but this location failed to capitalize on it and instead left a bad taste in my mouth. Due to this experience, I have no intention of visiting this store again, promotion or not.
Service: 1
Was so disrespectful had no pb and not ice cream
Atmosphere: 1
Food: 1
Service: 1
Quasom was our ice cream server. He was great, tall dark handsome. J/k he was friendly and we had a great scoop. Great job!
Atmosphere: 5
Food: 5
Service: 5
Famous baskin robbins not worth the hype. Just purchsed a kiddie scoop $4.49 and the quart 8.99 smh never again.
Does not accept welcome scoops or birthday scoops from the app. Stop being cheap - you’ll lose more customers that way.
The women are great here, but I stopped coming to this location because of the older man that works here he really underfills my containers im not dumb I can feel and see the difference. The woman always fills than packs it in.Go to the Cypress location because they always fill professionally.The five stars are because the ice cream is yummy and the place is clean.
Great ice cream and the guy sunny that works is awesome and good to the kiddos
Always need my favorite ice cream on hand. Plus my grandkids love that they have many different choices of ice cream at granny's house
Restaurantji Recommends
The last time for a small milk shake they charged me more than $10 dollars that they put very expensive
Nutty Coconut and pistachio always on point!
LOVE this BR location! The owners who run this shop are great! Always super friendly!
came by here after having pizza next door with the family after visiting knotts berry farm. Awesome place to grab ice cream and nice staff
I ran 2 miles there at 9:45 pm just for ice cream. The ice cream was really good, but after we ran the 2 miles back we realized that they didn’t give us enough spoons. I didn’t run through one of the most dangerous cities in the world at 10 pm just to not have enough spoons. The employees were really nice though.
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