Drive thru customer service was terrible she refused to add a drink to my order
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burger
Taylor Gomez
I got a burger half off thru the app and when I went to pick it up, the lady that helped me was so sweet and gave me free fries. I don’t know her name but the gesture literally made my day!
Atmosphere: 5
Food: 5
Service: 5
Kayra Aguirre
Every single time my husband and I come to order at this location we are asked not to drive up to window and wait 5-10 min before driving up to window for our food and on top of that our order is never correct this is the 3rd time our order was completely wrong don’t come here unless you want wrong orders
Atmosphere: 1
Food: 1
Service: 1
Nancy Blomberg
I just went thru drive thru order chicken grill burger that supposedly have a huge size jalapeno as for long time , today I don’t see a big jalapeños just tiny one , the purpose of this burger is having a big size jalapeño that brings the flavor with grill chicken, I guess the workers there are doing fat job doesn’t pay attention , geez and I paid so much for this tasteless burger , please pay attention when you bake your customers orders and hope the manager is reading this and take care of all the issues because that will affect your business Pic included are you serious what is this ? It’s a joke for what I paid
Atmosphere: 2
Food: 1
Service: 2
Chris Whitcomb
Carl’s Jr. used to be my favorite biscuit maker until they went frozen the quality has gone way down but I guess I guess if you’re hungry they’re good but I just spent over $10 and got two bacon and cheese biscuits. I’m not impressed. The biscuits are hard as a rock and a little bit burned. Other than that it’s not bad.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sandwich
L M
Connie was the best, her customer service is absolutely amazing.
Atmosphere: 5
Food: 5
Service: 5
Joshua Norton
Mary gave excellent customer service today. She was hard at work cleaning, jumped on the register and efficiently took my order quickly and politely. I rate her service 5 happy stars and more.
Atmosphere: 5
Food: 5
Service: 5
Jeff Hernandez
One of the cashiers/cooks at night (named Destiny) gave me the wrong order today. I asked if I can have light sauce and she only put 1/4 of sauce, please see photo attached. I don't know if they got upset because a few weeks back they had not put sauce on my Big Carl and I mentioned to them if they can please add sauce because they didn't the previous time. Since then they have made me wait in the drive thru without them saying anything after the welcoming recorded voice speaks given me, given me the bottom part of the waffle fries more than once (crumbs), not add sauce on my Big Carl Burger, or just put sauce on one bun. Today was 1/4 sauce and no sauce on the bottom bun. I guess its their way to get back at me. I just don't understand why they are being petty and rude. One pays and expects quality food. All the other cashiers I have had are not like that. I Love CARLS JR, but when errors like this happen, one has to make a report even if I do not like to.
Thank you for your time.
Atmosphere: 1
Food: 1
Service: 1
Rick G
Love going to this Carl's Jr after work! The drive thru lane can be long but the staff is quick on their feet and fast with hot fresh food. Elizabeth was the cashier for the night and she made me feel at home when I received my spicy chicken with the rest of my order and condiments! Thank you !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Burger, Cheeseburger, Famous Star with Cheese Bigger Buns and Smaller Meat, Chicken Tenders, Fries, 6 Piece - Chicken Stars Combo, 5 Piece - Hand-Breaded Chicken Tenders
Ruby Rodriguez
Thank you to Josefina for assisting me while having issues with the app. Great customer service
I always go through the drive-through, and everyone is super nice. However, the food this time was different. The bacon was not as crispy as it usually was before.
Food: 2
Service: 5
Recommended dishes: Burger
Julia Smit-Lozano
The crew was so patient with us while utilizing a new form of payment that the system wasn't recognizing. Really cool! Food was great! Diner was clean! Thank you! I will totally be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Lou Maldonado
I recently went to this restaurant and had a guacamole burger combo. The burger was very tasty and hot off the grill. The server was very nice and even asked how I've been. This appears to be a nice safe spot to get a really good burger
Atmosphere: 4
Food: 5
Service: 5
Maggie Munster
Fast service and amazing employees, especially Connie!
Drive thru customer service was terrible she refused to add a drink to my order
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burger
I got a burger half off thru the app and when I went to pick it up, the lady that helped me was so sweet and gave me free fries. I don’t know her name but the gesture literally made my day!
Atmosphere: 5
Food: 5
Service: 5
Every single time my husband and I come to order at this location we are asked not to drive up to window and wait 5-10 min before driving up to window for our food and on top of that our order is never correct this is the 3rd time our order was completely wrong don’t come here unless you want wrong orders
Atmosphere: 1
Food: 1
Service: 1
I just went thru drive thru order chicken grill burger that supposedly have a huge size jalapeno as for long time , today I don’t see a big jalapeños just tiny one , the purpose of this burger is having a big size jalapeño that brings the flavor with grill chicken, I guess the workers there are doing fat job doesn’t pay attention , geez and I paid so much for this tasteless burger , please pay attention when you bake your customers orders and hope the manager is reading this and take care of all the issues because that will affect your business
Pic included are you serious what is this ? It’s a joke for what I paid
Atmosphere: 2
Food: 1
Service: 2
Carl’s Jr. used to be my favorite biscuit maker until they went frozen the quality has gone way down but I guess I guess if you’re hungry they’re good but I just spent over $10 and got two bacon and cheese biscuits. I’m not impressed. The biscuits are hard as a rock and a little bit burned. Other than that it’s not bad.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sandwich
Connie was the best, her customer service is absolutely amazing.
Atmosphere: 5
Food: 5
Service: 5
Mary gave excellent customer service today. She was hard at work cleaning, jumped on the register and efficiently took my order quickly and politely. I rate her service 5 happy stars and more.
Atmosphere: 5
Food: 5
Service: 5
One of the cashiers/cooks at night (named Destiny) gave me the wrong order today. I asked if I can have light sauce and she only put 1/4 of sauce, please see photo attached. I don't know if they got upset because a few weeks back they had not put sauce on my Big Carl and I mentioned to them if they can please add sauce because they didn't the previous time. Since then they have made me wait in the drive thru without them saying anything after the welcoming recorded voice speaks given me, given me the bottom part of the waffle fries more than once (crumbs), not add sauce on my Big Carl Burger, or just put sauce on one bun. Today was 1/4 sauce and no sauce on the bottom bun. I guess its their way to get back at me. I just don't understand why they are being petty and rude. One pays and expects quality food. All the other cashiers I have had are not like that. I Love CARLS JR, but when errors like this happen, one has to make a report even if I do not like to.
Thank you for your time.
Atmosphere: 1
Food: 1
Service: 1
Love going to this Carl's Jr after work! The drive thru lane can be long but the staff is quick on their feet and fast with hot fresh food. Elizabeth was the cashier for the night and she made me feel at home when I received my spicy chicken with the rest of my order and condiments! Thank you !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Burger, Cheeseburger, Famous Star with Cheese Bigger Buns and Smaller Meat, Chicken Tenders, Fries, 6 Piece - Chicken Stars Combo, 5 Piece - Hand-Breaded Chicken Tenders
Thank you to Josefina for assisting me while having issues with the app. Great customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheeseburger
Restaurantji Recommends
I always go through the drive-through, and everyone is super nice. However, the food this time was different. The bacon was not as crispy as it usually was before.
Food: 2
Service: 5
Recommended dishes: Burger
The crew was so patient with us while utilizing a new form of payment that the system wasn't recognizing. Really cool! Food was great! Diner was clean! Thank you! I will totally be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
I recently went to this restaurant and had a guacamole burger combo. The burger was very tasty and hot off the grill. The server was very nice and even asked how I've been. This appears to be a nice safe spot to get a really good burger
Atmosphere: 4
Food: 5
Service: 5
Fast service and amazing employees, especially Connie!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Fries
Food came fast and the workers were really nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
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