They forgot an item from my order during a recent visit, but upon letting the restaurant manager Saul know, he was apologetic and offered me a complimentary meal, I really appreciated that, thank you so much!
Jane Edwards
Good food and good service.
Atmosphere: 5
Food: 5
Service: 5
Richard Kim
Always good when you need bbq 🐔
Atmosphere: 3
Food: 4
Service: 4
Ron Collings
I could never understand what I say when I go through the drive-thru. When I get to the window, I tell them what I need, and I always have to go back inside and park because my order is always wrong or not fulfilled as requested.
Atmosphere: 2
Food: 2
Service: 1
Becky Nuanez
I really love El Pollo Loco forever! 🥰❤
Phil C
I've been ordering take-out at El Pollo Loco for years, and the food has always been quick and enjoyable. The menu offers a diverse range of options, from family-style meals to chicken salads, burritos, and more. For dining in, there are both indoor and patio seating options.
I've been using the mobile app to order, redeem discounts, and earn rewards. Recently, some of the new and seasonal items have been a welcome change.
There isn't much interaction with the staff when placing mobile or online orders, but they are usually kind, and orders are ready when expected. For a quick and local business, the food here is satisfying.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Guacamole, Chicken Avocado Burrito Combo, Chips and Guacamole, Avocado Salsa Hot, Half Chicken Meal, Leg \u0026 Thigh Fire-Grilled Chicken, Chicken Avocado Burrito, Loco Salad, Classic Tostada Salad
Jodie M
The food was very delicious, but we are noticing that the chicken pieces are getting smaller.
Atmosphere: 5
Food: 5
Service: 5
Harper Steadman
Food was good, but the past two times we have gone they go the orders wrong, it told us that they didn't have something on there menu, when it was in there online one. I have also gotten a bone in my shredded chicken nachos. Lady did pay attention to what we ordered and skimmed over it. But if you get the correct order the food is great.
Food: 4
Service: 1
pilar posada
I always order the original bowl with no chicken and they always ask me if I want avocado instead.
Didn't get the correct order and they opted out of providing receipt.
Atmosphere: 1
Food: 1
Service: 1
Jackie C
First off this location is more expensive than others. Don’t expect any kind of service from the evening crew. Our mobile order was just sitting on the counter and when we gave them our names the guy says they don’t have it. He didn’t even turn around to check. Then he asks when we ordered and if we where at the right location, still without checking the two orders sitting behind him. We give him the names again and then he says they do have them! Still didn’t just check the receipt to see what we ordered and proceeded to ask us what we needed. It was frustrating. Maybe just come in and order so they don’t have to read or think for themselves.
They forgot an item from my order during a recent visit, but upon letting the restaurant manager Saul know, he was apologetic and offered me a complimentary meal, I really appreciated that, thank you so much!
Good food and good service.
Atmosphere: 5
Food: 5
Service: 5
Always good when you need bbq 🐔
Atmosphere: 3
Food: 4
Service: 4
I could never understand what I say when I go through the drive-thru. When I get to the window, I tell them what I need, and I always have to go back inside and park because my order is always wrong or not fulfilled as requested.
Atmosphere: 2
Food: 2
Service: 1
I really love El Pollo Loco forever! 🥰❤
I've been ordering take-out at El Pollo Loco for years, and the food has always been quick and enjoyable. The menu offers a diverse range of options, from family-style meals to chicken salads, burritos, and more. For dining in, there are both indoor and patio seating options.
I've been using the mobile app to order, redeem discounts, and earn rewards. Recently, some of the new and seasonal items have been a welcome change.
There isn't much interaction with the staff when placing mobile or online orders, but they are usually kind, and orders are ready when expected. For a quick and local business, the food here is satisfying.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Guacamole, Chicken Avocado Burrito Combo, Chips and Guacamole, Avocado Salsa Hot, Half Chicken Meal, Leg \u0026 Thigh Fire-Grilled Chicken, Chicken Avocado Burrito, Loco Salad, Classic Tostada Salad
The food was very delicious, but we are noticing that the chicken pieces are getting smaller.
Atmosphere: 5
Food: 5
Service: 5
Food was good, but the past two times we have gone they go the orders wrong, it told us that they didn't have something on there menu, when it was in there online one. I have also gotten a bone in my shredded chicken nachos. Lady did pay attention to what we ordered and skimmed over it. But if you get the correct order the food is great.
Food: 4
Service: 1
I always order the original bowl with no chicken and they always ask me if I want avocado instead.
Atmosphere: 4
Food: 4
Service: 4
Manager ok.
But casher was so rude.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Be sure to ring the bell on the way out the door!
Atmosphere: 5
Food: 5
Service: 5
Good food good prices
Didn't get the correct order and they opted out of providing receipt.
Atmosphere: 1
Food: 1
Service: 1
First off this location is more expensive than others.
Don’t expect any kind of service from the evening crew. Our mobile order was just sitting on the counter and when we gave them our names the guy says they don’t have it.
He didn’t even turn around to check. Then he asks when we ordered and if we where at the right location, still without checking the two orders sitting behind him.
We give him the names again and then he says they do have them! Still didn’t just check the receipt to see what we ordered and proceeded to ask us what we needed. It was frustrating. Maybe just come in and order so they don’t have to read or think for themselves.
Atmosphere: 1
Food: 3
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
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