Big Mama's & Papa's Pizzeria - Burbank

Poor customer service. They don't know how to say hello and welcome.

Service: 1

Good service. Delicious food. You can create your own pizza

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Half Vegetarian and Half Meat Lovers Pizza

The first time that I have been in Big Mama’s And Papa’s Pizzeria the food was so good and the pizza it’s so delicious.Keep up the good work.

Atmosphere: 5

Food: 5

Service: 5

We were a big party with a lot of loud kids, but the staff was super understanding and nice. They let us hold the party with our own cake and even gave us extra free food for our party. My family and I have been ordering in there for years now, but this really solidified it as my favorite pizza restaurant in the area.

Atmosphere: 5

Food: 5

Service: 5

Came in on a Thursday afternoon, you order at the counter then sit down, I got one mini gondola pizza was told it would take 15 mins, ends up taking 30 minutes and the egg came out underdone they also give me plastic utensils which cannot even pierce the crust and just fall apart I asked for metal and they said they don’t have it lol, the food was actually good minus the undercooked eggs keep in mind the place was completely dead so I don’t know why it took so long In the first place, but just remember people they don’t have any metal silverware according to the staff.

Atmosphere: 4

Food: 4

Service: 1

Awesome food

Atmosphere: 5

Food: 5

Service: 5

Very good food we are from the Coachella Valley

Great pizza..not busy and service was slow.

Atmosphere: 3

Food: 4

Service: 2

Purchased a large 2 topping pizza. Came to $31 and change (very pricey for a 2 topping pizza, but what can ya do). Delivered pretty quickly. Pizza was delicious until I FOUND GLASS IN MY PIZZA SLICE!!! Called and informed the person who answered the phone (I assume was the manager as I didn't speak to anyone else). I was asked to send a picture of the glass (which I did) and was then informed that there was no way possible that he could see how glass could end up in my pizza. He made it seem like I was scamming them for something free (of which I never asked for anything for free). The "best they could do" was to remake the pizza. I had them do this and have it delivered again. The driver had a very standoffish attitude (borderline rude) and must have thought I was going to scream or yell at him due (which I did not do. Wasn't his fault). Over all the food was very good but the customer service is VERY lacking.

Food: 5

Service: 1

Visited this place about a week ago. Was first time trying them after seeing them on Instagram. We ordered 1 of the 28 inch pizzas half combo half all meat combo, and a side of lemon pepper wings. The wings were good, but the pizza was definitely the star of the show. I don't lnow what side i liked more, the all meat was so good, the meats were nice and crispy yet still soft and chewy, the combo side was also amazing, the veggies tasted fresh amd were the perfect offset for the meats that are on it. The staff was friendly and the restaurant was pretty clean and organized. Side note, to reheat pizza use an air fryer, it almost taste as good as it did fresh out the oven. Definitely recommend checking this place out.

Atmosphere: 5

Food: 5

Service: 5

Only tried the vegetable pizza it was really bland.

Atmosphere: 4

Food: 2

Service: 4

It's too uncomfortable to do an order at the gate

Atmosphere: 3

Food: 5

Service: 3

Good pizza made any style you like plus they sell

Atmosphere: 5

Food: 4

Service: 5

I mean who doesn't love bmpp, its just the best, period.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: BBQ Chicken Pizza

The pizza was good, the staff was very pleasant and helpful. Definitely would stop by again if we're in the

Atmosphere: 4

Food: 4

Service: 5