The food came out at numerous different times. They forgot the drinks and food for two of the kids guests. They forgot drinks and appetizers for two of the adult guest and overall the experience was OK but service lacked. 
Opentable Diner
Nelson was AMAZING. He was energetic, entertaining, checking in on us often but not enough to annoy us. He's simply the best!
Shannon
The server we had was great! We were seated on time and the food was fine. I would definitely go back.
Mandel
Our burger was undercooked and we didn't get a satisfactory apology from the server when we mentioned this. Food wait time was long...and our server didn't seem as friendly and engaged as the others we observed.
Tina
We have come here quite a few times in the last month. We never have to wait as long as we have a reservation. We're good. I appreciate the handicap parking upfront as I am a pain Patient and walking hurts. Food is delicious. Where are amazing. We will be coming here again.
Alexia
Not so great it was my boyfriends birthday . We ordered steak rib eye it was very dry and took a long time . Our server brought the check over to him when it was his birthday and she knew . She only checked up on us 1 time we had to bother other servers to bring us sauces ect
dina carino
Bread bowls were burned, hot wings were burned & I couldn't eat it. Just packed it because I had paid for it. calamari burned. This is the 3rd time I went there & no pork chops again. 😭. It was my son's birthday. I'm not sure I will be back here. I've been coming here for years prior to this experience last night.
Atmosphere: 4
Food: 2
Service: 4
A R
Thank you Jennalyn for such a great service. Will be come here again!!!
Atmosphere: 5
Food: 5
Service: 5
Diana Ruiz
Jennalyn was amazing, funny and sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Chicken Alfredo
Milena Mosqueda
Jennalyn was an amazing waitress! Amazing service!
Jennalyn was an amazing waitress and very welcoming energy. Friendly face
Atmosphere: 5
Food: 5
Service: 5
Patty Berrios
Jennalyn was awesone. She gave us her recomendations and our food was gret.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate Macadamia Nut Pizookie, Deep Dish Pizza, Salad
Josie Quintanilla
Robert was the best server ever! Soooo kind. The hosts in the front are bitter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Soup, Prime Rib Weekend Special
Jackie Zane
We had some excellent service today at BJs! First of Hilda was an excellent & attentive server and went out of her way to help us learn that by spending just a little more, we'd get more food! We appreciated her helpful suggestions. Then we were but gift cards on the way out and we're served by Kit. Again, top notch service! She helped us budget getting gifts for friends but still have a little bonus for ourselves! Thank you to both of these ladies and their cheerful, patient, and kind demeanor. Is something we don't always see enough of this time of year. Happy Holidays!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel Pizookie
Sales Gal
I love most everything about BJs! The food is phenomenal, nearly everything on their menu. It’s just fun to come and hang out here. I love the energy and vibe! Service is always top-notch! Hats off to Marshall for pristine service last week. What a fantastic server!!!
However, I recommend making reservations because it does fill up pretty quickly and parking is a pain in-the-ass! They need to eliminate valet here! It’s downtown Burbank for crying out loud! This isn’t West Hollywood! Honestly, we started only coming back after ages because my daughter had dessert awards racking up from school, and the closest location was Burbank. It’s also an excuse to eat out and just celebrate with her. But we may be heading out to the WH location in the future, mainly because we are not inconvenienced to park.
Parking: Parking is a pain! You can’t park in their lot freely. You must pay $8 to park on street level. If you go to the 2nd level of the parking garage you can park for free (on Sat and Sundays), but if you arrive in the evening you’ll be circling around trying to find parking. If you arrive during the day on weekdays you can’t park on the 2nd level either, because the lots are for the merchants in the building right above BJs.
The food came out at numerous different times. They forgot the drinks and food for two of the kids guests. They forgot drinks and appetizers for two of the adult guest and overall the experience was OK but service lacked. 
Nelson was AMAZING. He was energetic, entertaining, checking in on us often but not enough to annoy us. He's simply the best!
The server we had was great! We were seated on time and the food was fine. I would definitely go back.
Our burger was undercooked and we didn't get a satisfactory apology from the server when we mentioned this. Food wait time was long...and our server didn't seem as friendly and engaged as the others we observed.
We have come here quite a few times in the last month. We never have to wait as long as we have a reservation. We're good. I appreciate the handicap parking upfront as I am a pain Patient and walking hurts. Food is delicious. Where are amazing. We will be coming here again.
Not so great it was my boyfriends birthday . We ordered steak rib eye it was very dry and took a long time . Our server brought the check over to him when it was his birthday and she knew . She only checked up on us 1 time we had to bother other servers to bring us sauces ect
Bread bowls were burned, hot wings were burned & I couldn't eat it. Just packed it because I had paid for it. calamari burned. This is the 3rd time I went there & no pork chops again. 😭. It was my son's birthday. I'm not sure I will be back here. I've been coming here for years prior to this experience last night.
Atmosphere: 4
Food: 2
Service: 4
Thank you Jennalyn for such a great service. Will be come here again!!!
Atmosphere: 5
Food: 5
Service: 5
Jennalyn was amazing, funny and sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Chicken Alfredo
Jennalyn was an amazing waitress! Amazing service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jennalyn was an amazing waitress and very welcoming energy. Friendly face
Atmosphere: 5
Food: 5
Service: 5
Jennalyn was awesone. She gave us her recomendations and our food was gret.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate Macadamia Nut Pizookie, Deep Dish Pizza, Salad
Robert was the best server ever! Soooo kind. The hosts in the front are bitter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Soup, Prime Rib Weekend Special
We had some excellent service today at BJs! First of Hilda was an excellent & attentive server and went out of her way to help us learn that by spending just a little more, we'd get more food! We appreciated her helpful suggestions. Then we were but gift cards on the way out and we're served by Kit. Again, top notch service! She helped us budget getting gifts for friends but still have a little bonus for ourselves! Thank you to both of these ladies and their cheerful, patient, and kind demeanor. Is something we don't always see enough of this time of year. Happy Holidays!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel Pizookie
I love most everything about BJs! The food is phenomenal, nearly everything on their menu. It’s just fun to come and hang out here. I love the energy and vibe!
Service is always top-notch! Hats off to Marshall for pristine service last week. What a fantastic server!!!
However, I recommend making reservations because it does fill up pretty quickly and parking is a pain in-the-ass!
They need to eliminate valet here! It’s downtown Burbank for crying out loud!
This isn’t West Hollywood!
Honestly, we started only coming back after ages because my daughter had dessert awards racking up from school, and the closest location was Burbank. It’s also an excuse to eat out and just celebrate with her.
But we may be heading out to the WH location in the future, mainly because we are not inconvenienced to park.
Parking: Parking is a pain! You can’t park in their lot freely. You must pay $8 to park on street level. If you go to the 2nd level of the parking garage you can park for free (on Sat and Sundays), but if you arrive in the evening you’ll be circling around trying to find parking. If you arrive during the day on weekdays you can’t park on the 2nd level either, because the lots are for the merchants in the building right above BJs.
Atmosphere: 5
Food: 5
Service: 5
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