Waited 30 min for my order to get taken only one there, then they charged me wrong and had to remake my order
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Dasani Bottled Water
Kevin Osorio
I had the honor of being Jose's first customer of the night. He was friendly and got my order out quick. Had a great experience!
Atmosphere: 5
Food: 5
Service: 5
Steven Jankiewicz
Their reg went down, didn't give me the happy hour discount at midnight . Overpaid and waste of time. Check was nice but he got screwed by the same system
Atmosphere: 2
Food: 2
Service: 1
Joseph Chilopoulos
Eric did an amazing job with customer service, very nice to talk to and put a smile on my face. He deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Maine Sanchez
Excellent costumer service Silvia thanks so much make my day so happy
Atmosphere: 5
Food: 5
Service: 5
Irene Irlas
I just wanted to compliment Eloisa in your store. They were out of all kinds of food we wanted and drinks and chicken but her attitude was so excellent above and be on we couldn't even be upset because she was so uplifting and friendly you just went with it and ordered whatever she had to offer she truely is an asset to your company I really hope you appreciate her thank you. Irene from Selma, California
Atmosphere: 5
Food: 5
Service: 5
Daniel Guzman
Came here with my gf and asked for ketchup. The lady Maria (manager) said she already put some in the bag. She put two ketchup packets in the bag and refused to give me more. Then she started raising her voice and arguing with me
Poor management. There’s other Carl’s Jr in the area with better service.
Atmosphere: 1
Food: 1
Service: 1
Stephen Cabrera
Sofia was amazing and I'll be back everyday
Atmosphere: 5
Food: 5
Service: 5
Patricia Perez
Saturday August 23,2025 I went to the Carl’s Jr in Burbank I be ordered the special on the window Mix & Match 2 burgers for $10. I wasn’t given a total on the speaker in the drive thru or at the window. I left thinking I had a receipt in my bag. No receipt either. Got home checked my bank account & was charged $32.50. I called the number listed online immediately & it’s disconnected. I tried leaving a review on Yelp didn’t work either. It’s horrible that there is no way to talked to someone and dispute my transaction other than to have to drive all the way back to Burbank. I don’t live near by. Make sure to check what you get charged for if you go to that location. It’s no wonder I wasn’t given a total they totally over charged me. Cashier even took my phone because I had a code for 20% off. Instead seems that she charged me 20% more.
The worst service whenever I seen
Waited 30 min for my order to get taken only one there, then they charged me wrong and had to remake my order
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Dasani Bottled Water
I had the honor of being Jose's first customer of the night. He was friendly and got my order out quick. Had a great experience!
Atmosphere: 5
Food: 5
Service: 5
Their reg went down, didn't give me the happy hour discount at midnight . Overpaid and waste of time. Check was nice but he got screwed by the same system
Atmosphere: 2
Food: 2
Service: 1
Eric did an amazing job with customer service, very nice to talk to and put a smile on my face. He deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Excellent costumer service Silvia thanks so much make my day so happy
Atmosphere: 5
Food: 5
Service: 5
I just wanted to compliment Eloisa in your store. They were out of all kinds of food we wanted and drinks and chicken but her attitude was so excellent above and be on we couldn't even be upset because she was so uplifting and friendly you just went with it and ordered whatever she had to offer she truely is an asset to your company I really hope you appreciate her thank you. Irene from Selma, California
Atmosphere: 5
Food: 5
Service: 5
Came here with my gf and asked for ketchup. The lady Maria (manager) said she already put some in the bag. She put two ketchup packets in the bag and refused to give me more. Then she started raising her voice and arguing with me
Poor management. There’s other Carl’s Jr in the area with better service.
Atmosphere: 1
Food: 1
Service: 1
Sofia was amazing and I'll be back everyday
Atmosphere: 5
Food: 5
Service: 5
Saturday August 23,2025 I went to the Carl’s Jr in Burbank I be ordered the special on the window Mix & Match 2 burgers for $10. I wasn’t given a total on the speaker in the drive thru or at the window. I left thinking I had a receipt in my bag. No receipt either. Got home checked my bank account & was charged $32.50. I called the number listed online immediately & it’s disconnected. I tried leaving a review on Yelp didn’t work either. It’s horrible that there is no way to talked to someone and dispute my transaction other than to have to drive all the way back to Burbank. I don’t live near by. Make sure to check what you get charged for if you go to that location. It’s no wonder I wasn’t given a total they totally over charged me. Cashier even took my phone because I had a code for 20% off. Instead seems that she charged me 20% more.
Restaurantji Recommends
Great experience great service shout out to Sylvia and Evelyn great service
Atmosphere: 5
Food: 5
Service: 5
Cheese not melted on burger. Onion rings on burger had no skin. Weird this time. The staff is nice though.
Atmosphere: 2
Food: 2
Service: 3
Sofia treated me with excellent service & all the essentials I needed. Good custome service
Atmosphere: 5
Food: 5
Service: 5
Hamburger small and taste not good. Restroom not clean
Atmosphere: 2
Food: 2
Service: 2
Staff was super friendly and engaging!
Atmosphere: 3
Food: 5
Service: 5
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